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How can I, as a first year university student with a disability, learn to be an effective self-advocate with professors, tutors and other students at my school?


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Working Towards a Coordinated National Approach To Services, Accommodations And Policies For Post-Secondary Students With Disabilities

Student Open-Ended Responses

All open-ended comments and responses to survey questions were fully transcribed, with minimal changes made to preserve or clarify the sense of a comment. Where a word or phrase could not be made out, bracketed ellipsis points - [...I - have been added.

To protect the anonymity of respondents, we have attempted to change any references within a comment that might identify its source. Where, for example, the name of an institution, a building, a centre, or a city were included, we have attempted to replace these with another bracketed, non-specific reference - e.g. [the city].

To provide some context for understanding comments, the type of institution (e.g. college, university, Cegep) represented and the province or region are provided. In addition, student responses include the types of disabilities identified by the student.

Depending on your disability, are the= any aids or services which you would use but do not have access to? If yes, what are they?

  • Monitoring "coaching" program to help keep on track. Study skills workshops individualized to students with ADDLD. As I was diagnosed in university, I didn't get the typical services students may get in elementary/high school, i.e. help with study skills. Learning Disability; University, QC
  • Conference room chairs very uncomfortable; desks also required in some. Cannot access all elevators with key assigned for elevator use. Not enough parking spaces to accommodate special needs users. Mobility impaired (lower back injury); College, ON
  • I wish there was a quiet dimly lit area, just for people like me, to use to help reduce the severity of a migraine or control a migraine. Medical disability (Migraines); College, ON

If yes, why do you not have access to these aids or services?

  • For the number of disabled students attending [The University], there is not enough adaptive technology provided or combinations of that equipment (e.g. closed circuit television and computers with voice synthesizers or large print programs). Blind/Visually impaired; University, Atlantic Canada
  • Our university has some excellent services for students with disabilities (e.g. computer lab, laptops to borrow, note takers, etc.) but very poor other student services such as help with study skills (even for students without disabilities who might find them helpful). We do have workshops for multiple choice exams, etc. but nothing very extensive. Having attended 2 other schools prior to this [University], I have used the study skills counsellors' services there and have found them to be more accessible to students (and they have more resources devoted to helping students, i.e. more staff). Learning Disability; University, QC
  • Just found out by chance I was eligible for books on tape. Didn't know service was available. Wish I had found out sooner. Mobility impaired, Learning Disability; College, BC
  • I was informed at [The University] that there was no funding for scribing and that my documentation was not specific enough about this service, even though I had documentation to show that I needed this service for high school provincial exams and that this was a service I received at [another College]. Learning Disability; College, BC
  • Again present key cannot operate all keyed elevator entrances. Poor parking habits and restricted parking spaces for handicapped do not allow enough room for all. Some rooms do have special chairs but often when they are requested, request is ignored or cannot be fulfilled. Mobility impaired (lower back injury); College, ON

Did you choose this school on the basis of [masons other than those specified]?

  • I am a visiting student from [another University]. I was having difficulties relating to my disability which were affecting me academically. I have only been definitively diagnosed since being in British Columbia. I came here (before knowing with certainty what my disability was) to try to find my niche/happiness/achievement capabilities, as my experience at [another University] was not gratifying for me. I chose [this University], after coming here on summer holiday in 1996. Learning Disability; University, BC

Do you require modified building features or special transportation services to attend school [other than those specified]?

  • Automated doors (better access); Wide hallways -- narrow hallways cause others to jar me and this is very bad for my spine. Mental health, Medical disability; College, ON
  • In my program (BSc OT) we must complete practicums (i.e. fieldwork); These locations must be accessible. Mobility impaired; University, ON

Do you need any assistive aids or services or special equipment to pursue your studies [other than those specified] ?

  • I currently use some home support and I need an exercise rehab trainer and counsellor, really, to keep up sufficient stamina and concentration to succeed with university work in the face of my chronic illness. Medical Disability; University, BC
  • [The College] did not have any of the adaptive aids I needed and my success was due in large part to the fine support staff there. Blind/Visually impaired; College, MB
  • Not a full-time student because of eye strain. Blind/Visually impaired; University, BC

Is there an office on your campus that coordinates services for students with disabilities?... How have you accessed these selvices?

  • I went to disability services before I was accepted. I called the school and met with the teachers. I decided if I liked their services before I decided to go to the school or not. Learning Disability; College, ON

Are you required to pay for any of the services for students with disabilities that you access on your campus? If yes, please describe:

  • If I apply through Disability Services for funding, then I am required to apply for grants and bursaries that are taxable income. Deaf/Hard of hearing; University, MB
  • Pay for tutor. Learning Disability; University, QC
  • Elevator key. Mobility impaired; Cegep, QC
  • Note taking paper, Note taker, Tutor. Mobility impaired, Blind/Visually impaired, Medical Disability; College, ON
  • Our DSS office now requires students with disabilities to pay for final examinations. I believe the money goes toward paying invigilators, and apparently, the student is reimbursed by the Quebec government via the Allowance For Special Needs, but the fact is that we are now charged for taking exams. BlindVisually impaired; University, QC
  • Transcription to large print 7 centslpage. Blindvisually impaired; University, AB
  • Pay for large print and tapes, covered under VRDP in Alberta. Blind/Visually impaired; College, AB
  • Research assistance very expensive. Mobility impaired; University, BC

How did you become awm of the services offered to students with disabilities at your educational institution [other than ways specified]?

  • A person from Services for Students with Disabilities came to one of my classes to recruit note takers for another student and I got the address. Medical Disability; University, AB
  • It was difficult finding the right person to talk to with my disability, which was identified back in grade one, i.e. communication difficulties and not being able to get things down on paper. So it took time and perseverance to finally get the right person. Learning Disability; College, ON

PHYSICAL ACCESSIBILITY: MAIN STUDENT SERVICES BUILDING - Comments:

  • Les ascenseurs ne vont pas jusqu'au dernier etage. Deficience motrice; University, QC
  • [The University's] Unicentre holds main library, main eating facilities, main student services, bookstore. Elevators so small they hold only one wheelchair and one other person. Mobility impaired, Medical Disability; University, ON
  • There doesn't seem to be a lot of disabled students at [The University], therefore the campus does not seem well equipped for these students. Blindhisually impaired; University, A tlantzc Canada The automatic doors in the buildings often do not work during the hours I am there. Are they turned offl Mobility impaired; College, MB
  • The university is not barrier-free design; in fact, it is an accessibility nightmare. Example, engineering building and science complex and professors' offices. Mobility impaired; University, MB
  • Les boutons de l'ascenseur ne sont pas accessible, trop haut. Deficience motrice; Cegep, QC
  • [Elevators] should have flashing light for the deaf. Deqf/Hard of hearing; College, ON
  • Student services are spread out over 2 campuses. While most are accessible, some are not unless I ask someone from Disabled Students Office to help me, e.g. use of typewriter: up a flight of stairs, no wheelchair access. Mobility impaired; University, QC
  • L'accessibilite est adequate mais SEULEMENT a la bibliotheque et non dans cet edifice. Cicite/Deficience visuelle; University, QC
  • l'entree avant il y a une place ouverte pour livrer la marchandise (camion) une seule bande jaune indique qu"Il y a un trou de 3 pied, c'est tres dangereux. Cicite/Deficience visuelle; Cegep, QC
  • Avoir besoin des ATS publique. SurdittYPersonne malentendante; Cegep, QC
  • For the most part services such as elevators equipped with floor bells and braille print, special services for students with disabilities, accessible washrooms, etc. actually exist but are very poor except Library]. The university is very inconsistent. Mobility impaired; University, ON
  • For physically disabled, excellent. For visually impaired, needs improvement. Mobility impaired, Blind/Visually impaired, Medical Disability; College, ON
  • Special services [for students with disabilities] from depts other than Special Services (e.g. Admissions and Awards) is not even available. Medical Disability; University, ON
  • Outdoor lighting definitely needs to be brighter in certain areas of campus. BlindVisually impaired, Medical Disability; University, ON
  • I believe that a student with physical difficulties could not survive on the campus at [The University]. It is not accessible. Learning Disability; University, Atlantic Canada
  • Our Student Service Centre and Financial Aid offices are located in the Library Building, which also contains: one of two university libraries, our downtown campus book store, and ten or so floors of classrooms, (mainly for Graduate courses), many faculty and department offices, and other university services. Our university doesn't have a separate building dedicated to student services, and in fact, some specialized student services, such as the Peer Helpers, and Health Services, among many others, are located in other buildings and annexes located within walking distance from the two main downtown university buildings (the level of accessibility of these other buildings range from good, where the offices are located in major office buildings, to poor, where the offices are located in converted houses with stairs only access). Moreover, some services, including the Office For Students With Disabilities, International Student Services, and others, are located in the main campus building across from the Library Building. Finally, we do have another campus,which has little to no student services which means that students with disabilities who have classes strictly at that campus, must come downtown to gain access. Blind/Visually impaired; University, QC
  • Older building. Mobility impaired; University, Atlantic Canada
  • [The University] is definitely not an institution that even tries to accommodate students with physical disabilities. It's horrible. Learning Disability; University, ON
  • Considering [The University] is a small university, it does an excellent job of making accessibility as good as it can be. Mobility Impaired; University, ON
  • Wheelchair ramps in some buildings are too small for powered chairs. Blind/Visually impaired; University, Atlantic Canada
  • Most heavy crash doors are propped open to facilitate easy passage. Mobility impaired, DeaJ/Hard of hearing, Blind/Visually impaired, Speech impaired; University, ON
  • Les porte d'entree: ouvre seulement un ciite, donc ce n'est pas correct pour handicape physique, car cela a un difficulte d'entrer. SurditeYPersonne malentendante; Cegep, QC
  • Quelques toilettes ne sont pas adapte adequatement. Deficience m otrice; Cegep, QC
  • Coloured strips don't stay on stairs very long. Blind/Visually impaired; University, NB
  • Due to the age of many of the buildings, adaptations and safety features are poor, if available at all in many areas. Blind/Visually impaired; University, Atlantic Canada
  • The elevator is always breaking down and they change the key system every year, so it's hard to get a key for the next year because the place is down stairs. Mobility impaired; College, ON
  • Overall rating is 6 out of 10 because automatic doors don't work all the time. Learning Disability; College, ON
  • I believe all the existing buildings were built before society decided to take care of people with disabilities. Blind/Visually impaired; University, QC
  • Indoor lighting is horrible in hallways. Very dark. De@/Hard of hearing, Blind/Visually impaired; University, QC
  • The campus has no real need for an elevator system. [Note: Recreation centre has an elevator.] Mobility impaired; College, AB
  • [The Campus]: Very poor access; high risk safety, especially at night. Medical Disability; College, BC
  • There needs to be a lift in one of the accessible washrooms for students who need it. Mobility impaired; University, AB
  • If students with disabilities have a disabled sign that they paid for, the parking should be free.You should not pay twice.Walkways not shovelled in winter; makes it very dangerous. Other; University, BC
  • Have found continued difficulty with stairway access, in all areas of school. Blind/Visually impaired; College, AB
  • These areas are improving rapidly after successful lobbying resulting in a five year strategy with funds. Mobility impaired; University, BC
  • Elevators always full and used by nondisabled during class changes. Mobility impaired; University, AB
  • I believe this building was designed with people with disabilities in mind. [The Centre for SWD] is located here. Other- Loss of fine motor control; University, BC
  • The braille in elevators I have not always noticed, and floor bells are not always accurate. Learning Disability; College, AB
  • [The University] is on a hill and you have to plan class location. There are ramps but by the time you use them all you end up walking miles. Mobility impaired, Learning Disability; College, BC
  • [The College] is only one building. There is only one ramp and that is in the parking lot to the basement entrance. [The College] elevators: students refuse to grant wheelchair bound students right of way to elevators. Ergo, wheelchair bound people are always late for their classes. Blind/Visually impaired, Dyslexia; College, AB
  • Parking changes with need each semester. Ramps: Large gaps in cement; bumpy ride. Doors: very heavy to open, slow to close. No hygiene products available in handicap washrooms. Aisles: not enough room to enter instructor's office. Mobility impaired, Learning Disability; College, BC
  • In the main washrooms the stalls are okay but with a wheelchair cannot get to the sink to wash hands. The elevator and getting from one building to another is very difficult. Mobility impaired; College, AB

PHYSICAL ACCESSIBILITY : MAIN ADMINISTRATION BUILDING - Comments:

  • I have some breathing problems; What I don't like is that ... the elevator in one section only goes to the second floor. I have to get off, walk a great distance to access the main elevator to continue to the third floor. Medical disability (Migraines); College, ON
  • Part-time student so seldom use administration building. Problem with focusing, therefore, elevator numbers, etc. hard to determine. Bright lighting rather than their size is more important to me. Blind/Visually impaired; University, ON
  • Need large print numbers on all class room doors. Blind/Visually Impaired; University, ON
  • The main administration building is very old and the only elevator is accessible to staff. You must get someone to bring you upstairs. The elevator is in a tiny (ancient) shaft. The building is scheduled for renovation. I'm looking into whether this covers a new elevator. Mobility impaired; University, ON
  • Avoir besoin des ATS publique. Surdite/Personne m alentendante; Cegep, QC
  • The School of Graduate Studies and the Undergrad Admissions building are inaccessible (e.g. stairs). Special Services will make arrangements to have a "runner" or I make arrangements by phone. Mobility impaired; University, ON
  • Physical accessibility is not a problem for me personally, but I can see where there are potential problems. Frankly the state of the buildings at [The University] is bad even for those of us without physical disabilities. Learning Disability, Medical Disability; University, ON
  • On all buildings ramps and automatic doors tend to be at the back of the building and are either hard to find or get to. Learning Disability; University, ON
  • The main registration office is completely inaccessible to any person in a wheelchair unless assisted up an extremely steep ramp from behind, or being given the key to a low level lift by a security guard. The lift is ALWAYS off and no person in a wheelchair (unless they are extremely low level paraplegic) could negotiate the ramp. I've never seen anyone able to do it. Power chairs even have trouble because of its steepness and narrowness. Mobility impaired; University, ON
  • School has no walkways; elevator bells not loud enough; Administration office is being remodelled and moved to first floor. Learning Disability; College, ON
  • This building is only accessible through the staircases, no other access. Counters are almost 56 inches high; lines are always long; no place to sit. It is simply horrible. Medical Disability; University, ON
  • Admissions and registration are done by phone and mail. Mobility impaired; University, MB
  • Registrar's offices (which include Financial services) at [the University] is an extremely inaccessible building. Mobility Impaired; University, ON
  • At [The University] all of our buildings are connected. Parking access in almost all areas. Mobility impaired; University, MB
  • Parking always taken by cars without proper ID; Only two accessible washrooms that everyone (ie. able-bodied students) uses. Mobility impaired, Learning Disability; College, ON
  • Should have more and better parking spaces for handicapped parking. Mobility impaired, Medical Disability; College, Atlmtic Canada
  • Again, the Administration Building on our campus is dated and lacks adaptive technology. There is however an annex of recent construction which does have accessibility features such as two elevators with braille and floor bells, wing door handles and accessible washrooms. Blind/Visually impaired; University, Atlmtic Canada
  • No ramp on main door. Stairs outside have no marks; dangerous for visually impaired students. Registrar's office not too accessible with wheelchairs. Blind/Visually impaired; University, Atlantic Canada
  • Quand je demande une information, il arrive que je ne comprends pas (ou n'ait pas entendu!) Le premier coup donc je fais repeter la personne. Des fois, elle s'enerve ou est b2te et moi $a me met soit en colere ou ma1 a l'aise ... Surdite/Personne malentendante; Cegep, QC
  • Lobbylwaiting areas have no chairs (to rest). Mobility impaired; University, QC
  • Il y a des grosses ameliorations a faire pour que ce cegep soit accessible a toutes personnes handicapees. Le stationnement est identifie mais toujours utilis6 par d'autre personnes que les handicapes. Beficience motrice, Deficience de la parole; Cegep, QC
  • There are a number of older buildings at [The University]. 65-70% of the buildings on campus are either converted homes or buildings built during the 1960s. Mobility impaired; University, Atlantic Canada
  • We are dealing with an old building that doesn't seem to have been upgraded much in the last few years. Blind/visually impaired; University, Atlantic Canada
  • This is a small campus but I have noticed that the administration goes out of its way to accommodate students with disabilities even though it is so small. Other-Neurological; College, BC
  • [The College] expanded and built an addition called Student Service Building. I found the doors hard to open so I just used the automatic door openers. Deaf/Hard of hearing; College, BC
  • The outside lighting can be frightening as it tends to get very dark. The automatic doors often do not open. They are quite heavy for someone as small as I am to push open. Other-Post Brain Injury; University, BC
  • There needs to be a full size elevator not a small one so this area can be accessible. Mobility impaired; University, AB
  • This building needs an accessible elevator added and is likewise part of the Access Audit and have many problems addressed. Question is when. Mobility impaired; University, BC
  • Student services and main administration are in the same new building now. The new building is full of plastic and glue fumes - which are uncomfortable and even too much for those of us with chemical sensitivities. I hope it degasses soon. Medical Disability, Other; University, BC
  • If you want to go from the third floor of the Admin Building to the third floor of 105 building you have take the elevator down to the main floor, go across 106 building and go outside to building 105 and go up to the third floor. Or you have to use the elevator in building 106 to the second floor, go across a walkway to building 105 and then take the 105 elevator to the third floor. Mobility impaired; College, AB
  • There should be lights close to the stairs outside. Other; University, BC
  • Need more outdoor lighting. Mobility impaired; University, BC
  • It's an old building; the stairs outside are small and I don't think that there are coloured strips. The doors are narrow but there is an automatic door. Blind/Visually Impaired; Universzv, AB
  • Must move furniture to get into financial services office. Mobility impaired, Learning Disability; College, BC
  • No lower counters for service. Area congested at times, difficult manoeuvring. Mobility impaired; University, AB

PHYSICAL ACCESSIBILITY: MAIN LIBRARY BUILDING - Comments:

  • Libraries have modified photocopiers for disabled students. Mobility impaired; University, MB
  • Library book stacks are horrible. Makes browsing impossible if in a wheelchair. Mobility impaired, Medical Disability; University, ON
  • There are two main library buildings. One is more modem (adapted) than the other. In both cases, library aisles are narrow, hardly wheelchair accessible. There are often stools and other obstacles blocking the path. Mobility impaired; University, QC
  • The downtown library (the one for which I scaled) is part of a larger building that contains other facilities. Within the library itself, is the Media Centre, there is a limited amount of equipment, including an out-of-date scanner for the Blind, and a computer I believe, both of which, the staff is unaware of how to use. In terms of specialized services, if you are registered with the Disabled Student Services, you can renew books by phone, however anyone can now do that, along with a host of other library related activities via the Internet connection to the library's computer system. None of the CD-ROMs or other computer equipment, available to other library users, are accessible to persons with disabilities. In fact, the main online catalogue terminals are on high counters, higher than many in wheelchairs could reach with ease. Finally, it should be noted that [The University] has two libraries, the main downtown library, and the [second] library, which has the bulk of the collection of books that those taking classes at the campus would need access to. This building has some major access problems. Blind/Visually impaired; University, QC
  • [The library] is excellent and is the exception to the general rule here in terms of physical accessibility. Learning Disability; University, ON
  • The outside lighting surrounding all buildings is horrible. The Municipal Affairs Commission is working on increased lighting. Haven't seen any yet. Mobility impaired; University, ON
  • In general, handicapped parking is not enforced. Mobility impaired; University, MB
  • The Access Centre only recently was able to get us adapted services in the library. This has only been in place for about two years. Learning Disability, Medical Disability; University, ON
  • Main entrance ramp is very steep and the tunnel way door is buzzer activated by the librarians. It's very heavy, making it almost useless for those in wheelchairs unless you are strong in the upper body. Mobility impaired; University, ON
  • Limited access to research materials; no special supports in place except adapted computer for accessing library database and scanner. Blind/Visually impaired; University, Atlantic Canada
  • Computers for CD ROM and Catalogue aren't in large print. BlindWisually impaired; Univemity, ON
  • Workstations -- Computer with scanner and voice. No wordprocessor and no computer with Internet access for research which has adaptations. BlindWisually impaired; College, ON
  • People must get special key to get to 4th and 5th floors. Mental Health Disability, University, ON
  • Ascenseurs fonctionnent a c1e; tres difficile d'utilisation et trop etroits - allees entre les rangees de livres sont trop etroites. Deficience motrice; University, QC
  • Elevators not in all areas. The ramp is at backhide of building and is winding and also steep. Basically, it is difficult to use. Automatic doors usually open one at a time (so you can get stuck between doors). Medical Disability; University, ON
  • [The Library] is relatively new and is in many ways technologically advanced for non-disabled students. But for disabled students, there is only one CCTV, one computer with voice and large print, and one text-reader, all located in one overused, over-crowded room. The only saving grace is the staff who are willing to do what they can to help. Blind/Visually impaired; University, Atlantic Canada
  • The Accessibility Centre is excellent, as is the staff. Medical Disability; University, ON
  • There is a special door that wheelchairs use to go into the library. You have to ring a bell to get someone to open it. A lot of times they make a big deal about it, so I rarely go into the library. Mobility Impairment, Learning Disability; College, ON
  • Stationnement eloigne. Deficience motrice; Cegep, QC
  • There is no elevator to reach the main entrance, from the communicating level (basement common with university centre), to enter the library. You must climb stairs or exit the building and go around the block to take one of the ramps. Other; University, ON
  • Very helpful staff makes life easier at the library. Blindhisually impaired; University, Atlantic Canada
  • Doors are always open. Parking space has to be bought and the library is far. Learning Disability; College, ON
  • The elevator is hidden. Blind/visually impaired; University, NB ?A There is very dim outside lighting all over the campus, especially near and on the way to the parking lots. Multiple disabilities; University, BC
  • There is no library. At [the school] one has to leave the building, cross over to the [...I Centre and then continue on to the Public Library. Blind/Visually impaired, Dyslexia; College, AB
  • Long ramps up then down not covered. Automatic doors not working most of the time; plus second set of doors with rail gate right behind it - hard to manage both. No accessible washroom. Not enough room between aisles especially if another student or step stool is in aisle. Shelves too high or low for easy access. Adapted stations all at the back of the library away from everything. Mobility impaired, Learning Disability; College, BC
  • [The Campus]: Parking and access to building very poor. Campus on steep hillside. Major mobility challenge. Medical Disability; College, BC
  • Some libraries have tiny elevators. Outdated and hard to manoeuvre with scooter. Mobility impaired; University, AB
  • They are currently building a new elevator because I have had a lot of problems with the stair lift. Mobility impaired; College, AB
  • A building far too small for number of students at [The University]; only token accessible workstations. Mobility impaired; University, BC
  • Library is not accessible. I usually access through the Internet. Resources are sent to me through the mail/courier. Mobility impaired; College, AB

PHYSICAL ACCESSIBILITY: MAIN FOOD SERVICES BUILDING - Comments:

  • Small print on menu board. Blind/Visually impaired; University, ON
  • [The Centre] has recently been renovated and, aside from being crowded, it's a nice place to eat. Blind/visually impaired; University, Atlantic Canada
  • One of the older buildings on campus. [The Centre] was not built with disabilities in mind, and while it was renovated in recent years, only so much could be done and there is a great deal more upgrading required. Blind/Visually impaired; University, Atlantic Canada
  • Accessible washrooms if you can find them. Mobility impaired; University, ON
  • Parking is not allowed near any of the buildings in the core of campus. It is a traffic-free campus. Decff/Hard of hearing, Learning Disability, A cquired Brain Injuiy; University, ON
  • Food services is a big room on our campus. Elevators and washrooms, though they are not right there, are nearby. The lack of elevators and washrooms does not compromise accessibility. Mobility impaired; University, MB
  • Couloirs tres large mais pas des signaux dans les ascenseurs. Ckciti/Deficience visuelle; University, QC
  • Areas are not very roomy and it would be difficult to move a wheelchair around in there in the lineups. BlindVisually impaired; University, Atlantic Canada
  • Not easily accessible by the blind; very confusing place to the sighted, let alone the blind. BlindVisually impaired; University, ON
  • Three different main food services on the first floor plus a bar. One has to get around to get to them. Easily accessible. Learning Disability; College, ON
  • Excellent elevator. Voice indicates the floor and services on that floor. Mobility impaired; University, ON
  • No parking area for this building. BlindIVisually impaired; University, NB
  • The elevator is always breaking down. It is a freight elevator and is unsafe. Mobility impaired; University, BC
  • If the service staff know you then you can get assistance, otherwise food and condiments inaccessible. Mobility impaired; University, BC
  • Tables are available and marked for wheelchair use; nice, big, round tables. Mobility impaired, Learning Disability; College, BC
  • Highly congested area. Difficulty manoeuvring wth scooter among other students. Mobility impaired; University, AB

PHYSICAL ACCESSIBILITY: BOOK STORE - Comments:

  • Difficult to access interior with wheelchair (too congested). Signage not good -- too small to look for books for your courses. Blindvisually impaired; University, Atlantic Canada
  • There are no elevators in the bookstore. All of the buildings are, in my opinion, poorly lit on the outside. Blind/visually impaired; University, Atlantic Canada
  • L'espace est tres restreint dans la librairie, ce qui me pose des difficultes a circuler dans les allees de la librairie. Deficience motrice; Universite, QC
  • The bookstore on campus is a part of the library and is located in the basement. It shares many of the same problems as the library. BlindVisually impaired; University, Atlantic Canada
  • Manque d'espace flagrant. Ddficience motrice; University, QC
  • Part of main campus building; Not very accessible - narrow entry. No accommodation during peak times: we had to stand in line like everyone else. Special Needs was willing to have someone help us but not really practical. Mobility impaired; University, ON
  • Only accessible by elevator from bottom or top floor (i.e. elevator that brings in books). Multiple disabilities; University, ON
  • The staff is wonderful. Learning Disability; College, ON
  • Washrooms in the University Centre are labelled for disabled but doors too heavy for easy wheelchair access. Other- Hem iplegic; University, ON
  • Stationnement mal durant I'hiver. Deficience m otrice; University, QC
  • Automatic door works one way only. Why? Mobility impaired; University, ON
  • Bookstore could use someone to assist visually impaired students. Blind/Visudly impaired; University, ON
  • Difficulty manoeuvring around aisles. Too compacted with trinkets and stuff. Mobility impaired; University, AB
  • Building very poorly planned. Our society had little input. If we had been consulted first, would have saved money and not had to redo things. Mobility impaired; University, BC
  • The excellent bookstore has just been renovated and is well ramped. Mobility impaired; University, BC
  • The bookstore is not accessible for students in wheelchairs. Multiple disabilities; University, BC
  • Aisles too narrow. Must enter when no-one else is in store. Service is great - present a list of books to pick up next day Could have a day especially for chairs because rows are narrow, plus incoming supplies (boxes) are all over. Mobility impaired, Learning Disability; College, BC
  • There are signs indicating that handicapped students may cut in at the front of the line. However, the one time I did use this service, the cashier called out to me as I approached the counter, loudly pointing towards the lineup and indicating that I was making a mistake. (I am not visibly disabled.) I hauled out my disability decal and showed it to her but was very conscious of everyone staring at me and watching the outcome. Medical Disability; University, BC
  • You have to watch your footing in this area especially in the evening. Mobility impaired, Learning Disability; College, BC

PHYSICAL ACCESSIBILITY: SPECIAL EQUIPMENT - Comments:

  • I don't know if they have these things but would use them if I could find them. Multiple disabilities; University, ON
  • I have not been informed whether we have these things, or whether they would be any use to me. Learning Disability; University, ON
  • If they have any of the above special equipment, it is not public knowledge. Medical Disability; University, ON
  • CCTVs are old and have poor quality resolution. I don't think there are any talking calculators. Blind/Visually impaired; College, ON
  • There should be government assistance to provide students with disabilities with a variety of equipment suited to their needs. Deaf/Hard of hearing; University, NB
  • Phonic ears are not provided by the university directly; students bring their own. Deaf/Hard of hearing; University, MB
  • There was definitely not enough special equipment for students with visual disabilities, i.e. CCTV equipment, large monitors, special lighting, assorted magnifiers, work areas. BlindVisually impaired; College, MB
  • The only equipment is what a student with a disability has for himherself. BlindVisually impaired, Other-Diabetes; College, Atlantic Canada
  • I have heard about the software, e.g. voice command. It sounds like it is helpful to people with little or no use of their arms or hands and also for people who are blind. I have a program similar to this one, though not as effective, that does help. Learning Disability; University, ON
  • Have one TTY, but many hearing students use the only pay phone near it because they don't read the signs. Deaf/Hard of hearing; College, ON
  • One TTY in Disability Services Office which closes at 4:30 pm and isn't open weekends. Deaf/Hard of hearing; University, MB
  • Pour ce qui est du scanner, le co6t est eleve. Aussi, j'ai mon propre fauteuil roulant. Dbficience motrice; Universite, QC
  • Items marked are available in Services for Students with Disabilities Office. What is available is excellent. Blind/Visually impaired; University, Atlantic Canada
  • Specialized software [for students with learning disabilities] was unknown until today. School does not help those with learning disabilities as it does those with physical disabilities (e.g. dyslexia vs. deafness). Learning Disability; College, ON
  • I do not believe that the university provides any such services outside the Centre for Special Services, which can obtain such for students using provincial grants. Other-Hem iplegic; University, ON a Available only at the Access Centre. Their services are excellent. Learning Disability, Medical Disability; University, ON
  • Scanner works only with straight type with no breaks or pictures; Only one 4 track tape recorder for all of the students. Learning Disability; University, ON
  • We need specialized software for students with learning disabilities. Learning Disability; College, ON
  • I wish they had software available for LD students which could help enhance their basic skills, like writing, or improve reading skills and speed. I'm thinking in particular of dyslexic students. Learning Disability; University, ON
  • J'aimerais avoir acces a une piece avec un telephone car il m'est impossible de prendre des rendez-vous de l'ecole car il y a trop de bruit ambiant ... Surdith'Personne malentendante; Cegep, QC
  • Our university is seriously lacking the adaptive technology which is needed. For most of the above mentioned there is only one of each (on the largest campus east of Montreal and the only university in the province). Blind/Visually impaired; University, Atlantzc Canada
  • Tres mal insonorise et ventilation tres inadequate.. . Cecite/Deficience visuelle; University, QC
  • Personally, I try to remain as independent as possible and I don't deal with [The Centre] very much. Blind/visually impaired; University, Atlantic Canada
  • Has not been upgraded and is much too slow to be useful in a crunch. Blind/Visually impaired; University, Atlantic Canada
  • None of the equipment is loaned to students unless a minimum of two courses is taken and SET-BC has accepted student's application. Multiple disabilities; College, BC
  • No one tells you what's available, so if you don't know what to ask for, you don't get it. Learning Disability; College, AB
  • This [specialized software for students with learning disabilities] would be a great help. Learning Disability; College, AB
  • [The Library] provides services for visually impaired students, as well as for those students registered with the Disability Resources Centre. This library has many computers and services for the visually impaired; and this is where I study. There are 4-track machines, private booths and rooms and a common area for meetings, eating and reading. The services (photocopying, computer access, etc.) are phenomenal and the staff works hard to provide services and help to the library's visitors. The only drawback, however, is that the library is not open long enough during the week and on weekends due to insufficient funding. Learning Disability, Medical Disability; University, BC
  • Tape recorder bought by Ministry did not work well enough. Had to buy a high quality one. Learning Disability; College, BC
  • Even the people who work for the school do not know what they are able to do for you. Learning Disability; University, BC
  • I have been loaned equipment, tutor, all the help I need. Learning Disability, Medical Disability; College, BC
  • I would like some more technical aids but do not know what would be most helpful, or what is available, or indeed what exists that could help me. Nor do I have confidence that I know how best to present my request -- to who, under which program. Medical Disability; University, BC
  • The equipment available is wonderful. The Services for Students with Disabilities here on campus, along with students, helped raise funds to buy motorized scooters for students to use. Learning Disability; University, AB

PHYSICAL ACCESSIBILITY: ADAPTIVE COMPUTER EQUIPMENT - Comments:

  • J'ai un tres bon equipement chez moi [Internet access]. Deficience m otn'ce; Universite, QC
  • Again I have not been informed as to what these are or whether they would be of any use to me. Learning Disability; University, ON
  • I do not use any of these services at all except Internet access which I rate as excellent. Blind/Visually impaired, Deaf/Hard of hearing; University, ON
  • I believe, if some of these features were available, I would do a lot better. Blind/Visually impaired; College, ON
  • Adaptive technology is sure needed for the school as well as trained persons to teach and train students. Blind/Visually impaired, Other-Diabetes; College, Atlantic Canada
  • The voice reco nition system is about to be updated and t ey have made a point of obtaining student input. Medical, Other- Pervasive Developmental Disorder; University, ON
  • For the entire campus, there are only two places where adaptive computer equipment is available: the Adaptive Technology Centre in [The Library] (described above) and [The Centre]. [The Centre] has one braille printer, two computers with voice synthesizers and a couple of desks. This room is usually used for exams, although it is noisy, distracting and uncomfortable.. . Blind/Visually impaired; University, Atlantic Canada
  • Staff too few for the number of students. Blind/Visually impaired; University, QC
  • We are striving to have our adaptive equipment in with all the other computers Not separated from the rest of the college. Mobility impaired; College, ON
  • Centre needs more funding and more attention to changes in technology should be given. Blind/Visually impaired; University, Atlantic Canada
  • Any equipment that is provided at our university is either out-dated and/or under used. The fact that the computer technology is available to students in the Disabled Student Services office, with no technology support person, and only during office hours makes it difficult to use. The [other campus] has no specialized technology at all, and the downtown library has the scanner which is out-dated. There is no Windows or Internet access that has been made accessible to visually impaired students. There is no training. BlindVisually impaired; University, QC
  • People with disabilities need to learn to use the technology. There should be a class set up which we could get a credit for, e.g. have it count for an English class. Doesn't help us if we don't know how to use it. Learning Disability; College, ON
  • Everything is all in one room for all students with disabilities with just two chairs. Blind/Visually impaired; University, ON
  • There is a special room in the library services area designated for disabled students, which is locked before and after admin staff arrive and leave (before 9 am and after 4 pm). The technology in it is ten years behind. The computer is a 386 running Wordperfect 3.1. And the other software didn't work when I tried it. Only one computer. Mobility impaired, Medical Disability; University, ON
  • School will not pay for classes to teach students that need these services how to use them. Learning Disability; College, ON
  • The university does not have large print software on computers (e.g. Zoomtexte). BlindVisually impaired; University, Atlantic Canada
  • We need voice recognition, loaner laptops, screen reading software to complete some courses in culinary management. Learning Disability; College, ON
  • Regarding any special audio-visual equipment -- three adaptive technologies labs which provide service for about 150 students, with 10 computers in one lab. Just passed motion for mandatory new fee to increase equipment because it is old, out-of-date and we need more computers/software. Mobility impaired; University, ON
  • None of the computers with voice synths have Internet access. Laptops are old, large, and don't run Windows or have batteries. Very few computers have screen reading software, and none in public labs. Screen enlarging software only on DOS machines in Centre for Students with Disabilities. Blind/Visually impaired; College, ON
  • Have to wait for Internet computer use. For computers in general it is good. Learning Disability; College, ON
  • There was one special needs computer. Mobility impaired; Univerity, ON
  • Any equipment is available on demand. Learning Disability; College, ON
  • I get Internet access from many of the computer labs. The lab, first floor library, has excellent computers - big letters. I have a hard time reading the screens in other labs. Learning Disability; University, ON
  • There are many things that I do not know about that would have been useful to me and other people with disabilities. Deaf/Hard of hearing; University, Atlantic Canada
  • I use my own computer at home and the regular keyboards at the terminals in school. I know [the University] is looking into the possibility of purchasing laptops for loan and they do have a separate adaptive technology resource centre, although I can't comment on its usefulness. Mobility impaired; University, Atlantic Canada
  • The Computer Centre in general is great: it has lots of computers. Since I have ADD, to work I like it really quiet in order to concentrate well. Some other students need to use speech synthesisers or voice recognition software which is noisy and distracting. I realize that they need to be accommodated too. Perhaps having noisy and quiet hours would help, or alternate "talking" and "quiet" rooms. Learning Disability; University, QC
  • I work with a fellow student who is blind and there doesn't seem to be anything in braille for him. There is very little supplied for him. Learning Disability; College, AB
  • Last three years have seen a great deal of money in this area, i.e. Office for Students with Disability Resource Centre. Mobility impaired; University, BC
  • The computer technologists want nothing to do with me or my computer difficulties. Multiple disabilities; College, BC
  • Have purchased my own equipment, but loaner laptop and adaptive technology training provided by college. Very helpful in accommodating my needs. Blind/Visually impaired; College, AB
  • [The Library] is well equipped with all kinds of assistive aids. Mobility impaired; University, BC
  • The Disability Resource Centre helped me to apply to SET-BC in order to borrow adaptive technology, but then the support stopped. As far as I know most of their adaptive equipment and training is for students with visual and hearing impairments. But I do not know the extent to which these services are available. Other-Loss of fine motor control; University, BC
  • When I tried to get a useable computer from VocRehab, they lent me a toy that I could not use. I explained pain and fatigue and screens that hurt my eyes but the officer didn't understand. Recently someone left the computer screen on zoom text and I got it back to normal just by random clicking on the icons. I really am angry about not having instruction material (the kind a tired-in-pain person can use) for the programs. Multiple disabilities; University, BC

PHYSICAL ACCESSIBILITY: SAFETY, EMERGENCY FEATURES - Comments:

  • Emergency procedures are not practised although doors are marked with emergency signs, and emergency routes are indicated on diagrams on walls. There is an audio alarm but no visual one. Blind/Visually impaired; University, Atlantic Canada
  • I am not aware of any of these features. Either they do not exist or are not well publicized. Mobility impaired; University, MB
  • This has never been discussed, nor have I ever seen any signs informing of safety plans. Learning Disability; University, ON
  • Quand on fait des simulations pour le feu, je n'entends pas l'alarme et je ne fais que suivre les autre eleves. Surdite/Personne malentendante; Cegep, QC
  • Don't know about these areas, the procedures or the alarm sounds. Learning Disability; University, ON
  • as a disabled student, have not been instructed in emergency procedures which might concern me, i.e. who will help me in case of fire? Blind/Visually impaired; University, Atlantic Canada
  • Il y eut qu'une exercice de feu depuis les 3 ans que je suis au cegep. S'il y aurait un feu, je serais reste au 9ieme etage sans aide. Les escaliers automatiques sont trop etroite. Multiples; Cegep, QC
  • Emergency evacuation procedures are probably as good as they can be considering the mobile nature of campus life. Multiple disabilities; University, ON
  • We have good security. Blind/Visually impaired, Deaf/Hard of hearing; University, ON
  • I don't know if there are any emergency procedures. I'm sure they exist but am not aware of any in Law School. We do have procedures in Residence. Mobility impaired; University, ON
  • Was never explained to me. Mobility impaired; College, ON
  • [The College] is very well organized and developed in this area. Mobility impaired, Medical Disability (Spina Bifida); College, MB
  • Have not been told anything about these features. Blind/Visually impaired; University, ON
  • People in wheelchairs on second and third floors have to go to an emergency station if a fire alarm goes off. Everyone calling in at same time overloads the system. Other-Agility (RSI); College, ON
  • A couple of signs here and there. Learning Disability; College, ON
  • Les agents de securite ne sont pas cooperatifs. Dbficience m otrice; Universite, QC
  • This is my second year and I've never heard of any meetings on Safety and Emergency features. Blind/visually impaired; University, Atlantic Canada
  • I'm unaware of many of the things listed above. Deaf/Hard of hearing; University, Atlantic Canada
  • [...I I am certain that there are emergency procedures and policies regarding everyone on university property, but I don't know the specifics. Blind/Visually impaired; University, QC
  • The campus could improve safety by installing better lighting for night time. BlindVisually impaired; University, BC
  • Fire wardens in every buildmg but never know who it is - they don't even know. No emergency phone on second floor and no way to alert someone if you are in the refuge area. Mobility impaired, Learning Disability; College, BC
  • If someone is in a wheelchair and on the second, third or fourth floor there is no ramp for them to get down and out of the building. Other-Back and neck; College, SK
  • Students are not taught much about emergency procedures, but refuge areas are clearly designated (i.e. visible). Other-Loss of fine motor control; University, BC
  • Brought to Administration's attention and a process is now being investigated and updated. Mobility impaired; University, BC
  • Some old buildings still do not have the flashing alarm. But every building being built or renovated, by law, is required to install flashing alarms. Deaf/Hard of hearing; University, AB
  • My special needs coordinator is fantastic and so is her support staff. Mobility impaired, Medical Disability, Other; College, BC
  • There should be more security guards in the unlit areas (parking lots ...) at night when it gets dark. Other-Post Brain Injury ; University, BC
  • I think the refuge areas in the new building look like concrete traps where a person might go to die. They look scary. Medical Disability; University, BC

PHYSICAL ACCESSIBILLTY: ACCESS TO LABS - Comments:

  • No computer labs have screen enlargement or screen reading software. Blind/Visually impaired; College, ON
  • Everything I need as a graduate student is supplied within our work areas and accessible to myself and my level of disability. Medical Disability; University, Atlantic Canada
  • Due to space constraints computer lab wasn't very accessible. I received grant money so I had a computer and printer at home. Mobility impaired; University, ON
  • No computer labs have any accessible features. The chairs are all connected to lab tables, making wheelchair access impossible, and it goes without saying that the lab computers have no screen access for blindhisually impaired. The computer that is available to students in the Disabled Student Services office isn't even hooked up to the university's system so e-mail and Internet access isn't even an issue. Blin&Visually impaired; University, QC
  • Lack of attention to whether a monitor is close enough or not, height; things like that cause strain when using. Blind/Visually impaired; University, Atlantic Canada
  • Counters everywhere on this campus are high (except in Special Services, Microtext, certain stations). Medical Disability; University, ON
  • Computer labs have no ergonomic features at all! Other-Agility (RSI); College, ON
  • Computer labs in one building, good access. But science labs on 3rd floor of another building, not so good. Blind/Visually impaired; University, ON
  • Specially adapted computer work stations are available in the Special Needs Resource Centre. Multiple; University, ON
  • Number of computers getting inadequate for student population. BlindlVisually impaired; University, QC
  • Accessible space and technology should be required for labs, or have one lab just for people with disabilities. Blind/Visually impaired, Other-Diabetes; College, Atlantic Canada
  • In open access, only two computers that a wheelchair can fit under. Mobility Impairment, Learning Disability; College, ON
  • Computer labs are all packed from the time they open to the time they close. Hard to print when there are lots of people there and one or two printers for 20 to 30 computers doesn't work. Learning Disability; College, AB
  • I have specialized technology on loan from Adult Services Program and use at home. Blind/Visually impaired; University, BC
  • The computing services notes are inadequate, very poorly written and often out of date. Paid or peer helpers are there at limited or odd hours. It is no good to wait a week or three to solve an immediate problem in the middle of a task. Medical Disability; University, BC
  • Needed to bring in another table that was lower. Computer labs do not have enough space on desk or between rows. No adaptive technology in labs. Mobility impaired; College, BC

PHYSICAL ACCESSIBILITY: ACCESS TO ON-CAMPUS HOUSING - Comments:

  • I live off campus because residence not equipped to meet my needs. DeajVHard of hearing; University, Atlantic Canada
  • Accessible washrooms and automatic doors are not available at all housing units. Medical Disability; University, ON
  • Some rooms or houses have stairs leading to the doorway without a railing or a ramp. Only one house is, I believe, wheelchair accessible. Mobility Impaired; University, ON
  • I looked into the possibility of staying on campus. There is no accessible housing for wheelchairs, particularly for quads. In fact, there is only one housing building that I can get into. Mobility impaired; University, MB
  • You couldn't ask for better attendant services. They are amazing and cooperation with the Housing Department is awesome. Mobility Impaired; University, ON
  • This is a strong asset to [The College]. Mobility impaired; College, MB
  • La porte d'entree de ma residence est tres lourde, et difficile a ouvrir et la presence de marches m'empgche de me rendre dans la salle de loisirs. DEificience motrice; University, QC
  • Pas assez de toilette adaptes. Ddficience m o trice; Universite, QC
  • Variation selon la residences - de bon a inadequat. - excellent celle pour hanlcapees. Ddficience motrice; Cegep, QC
  • On-campus houses: [The University's] houses are completely inaccessible physically. Residences on campus are not much better. You have to make the room accessible. They have only one accessible room in my residence which is used by someone else. Mobility impaired; University, ON
  • I like living in res, but I don't feel acknowledged or safe. There is no security around at peak times - when night classes end. If they were at least on the walking path within earshot. Other-Post Brain Injury; University, BC
  • The lighting for the women's dorms is poor. A key is needed to get in. Other- Neurological; College, BC
  • An automatic door opener would really help as I can't get into my own apartment without help and cannot leave my apartment unassisted. Mobility impaired; University, BC

PHYSICAL ACCESSIBILITY: ADAPTED ON-CAMPUS TRANSPORTATION - Comments:

  • Je dois utiliser le transport adapte de la CITE pour aller d'un pavillon a l'autre et je dois payer chaque fois. J'utilise un transporteur prive pour aller de ma residence au cegep car pas de transport adapte dans ma localite. Deficience motrice; Cegep, QC
  • Le service est excellent mais il serait important d'indiquer un point de rencontre sur le campus car tres souvent. Les chauffeurs ont de la difficulte a me retrouver sur le campus. Deficience m otrice; Universite, QC
  • We don't have to pay for on-campus transportation at this time at [The University]. Offered by Campus Enforcement and Patrol. [The University] is currently reinvestigating the current situation and only time will tell if students will have to pay for this service in the future. Mobility impaired; University, Atlantic Canada
  • Only accessible on campus transportation is to use an accessible taxi (there's only 5 in [The City]) or book the Access bus (accessible bus service) two weeks in advance. This transportation may be covered by a financial assistance program, but not always. Mobility impaired; University, ON
  • Van driver is burned out and not always reliable. A part-time driver gave me a ride [...I and did not secure my wheelchair in place (with tie-downs) because he didn't know how. Campus van service is taken out of service on the last day of classes (each term). Therefore, van service is unavailable during exam period. Mobility impaired; University, ON
  • Not accessible after 4:30 pm. High demand during the day, for a single vehicle. Mobility impaired; University, MB
  • There is a wheelchair accessible bus during night classes. Blind/Visually impaired; University, BC

PHYSICAL ACCESSIBILITY: OTHER - Comments:

  • Tape on stairs is not always the proper colour difference; e.g. yellow on white under a skylight doesn't work. Dark tape would work better. Blind/Visually Impaired; College, ON
  • At [The University], a lot depends on the College (residence) you choose (some are better suited than others), and where your courses are located, on campus or downtown at one of the 2 off-campus colleges. Learning Disability; University, ON
  • The university bldg. poorly designed, even in the newly constructed areas. Mobility impaired; University, MB
  • Since 1995 accessibility has been significantly improved. Mobility impaired; University, ON
  • My main problem with the campus is the poor outdoor lighting. There are far too many black spots on campus. Blind/visually impaired; University, Atlantic Canada
  • Certains salles de bain sont dites "accessible" mais ne le sont pas! Il faut faire des longs detours pour en trouver. Aux cafeterias, il faut entrer par la sortie (caisses). Le nouveau complexe sportive (hiver 97) n'offre aucun service adapte. Une chance qu'il y a le Service d'integration aux Ctudiants handicapes (SIPH). Mais les locaux sont trop petits. 11s ne peuvent installer tout leur l'equipement. Deficience motrice; Universite, QC
  • A great barrier to physical accessibility is snow removal on pathways to and from school. At [The University] they have a 'policy' of removal which doesn't take effect until 4-5 days after snowfall and by then snow has melted and created a larger icy mess. Mobility impaired; University, ON
  • There is a hill leading down to the school entrance from the upper residence houses that is very steep. Something should be done immediately to make this area easier to access for people with disabilities. Mobility Impaired; University, ON
  • Il n'y a que 3 salles de toilette adapte, donc une qu'il faut faire la demande de la cle. Ddficience motrice; Cegep, QC
  • Only one building has stairs with bright yellow strips on step edges. Very few of the other buildings have marked step edges and these are hard to see. Blind/Visually impaired; College, ON
  • Moi, je suis une personne sourdite, J'ai besoin des interprbtes qui ont des competences des signes L.S.Q. (gestuels) pour me comprendre clairement. Et plus, je communique facilement entre mon interprete et mon professeur. J'utilise que les autres prennent des notes pour moi. Le reste, je suis normale comme les autres entendants. Surditk/Personne malentendante; Cegep, QC
  • [The University's] Alumni House is currently not accessible to those in wheelchairs and to those who can't walk up and down stairs, although they are investigating putting a ramp into the building in the Spring of '98. Two-storey building, no elevator (converted house). They do have an accessible washroom on the first floor. Mobility impaired; University, Atlantic Canada
  • [The University] has many old buildings. The newer buildings such as the Main Library are good in terms of accessibility, but buildings built before 1960 (most buildings on campus) are not designed with accessibility in mind. There is usually a way into many buildings with a wheelchair, but such access can be frustrating and tiring. Mobility impaired; University, ON
  • [The College] has made every possible item available on demand. The facilities are excellent and renovations are ongoing. Learning Disability; College, ON
  • There are only six handicapped parking spaces for both the students and teachers for the entire Cegep. There is supposed to be a towing and parking fine policy but it is rarely carried out. Mobility zmpaired; Cegep, QC
  • The new buildings, like the Professional Faculties building, are being built with no thought to disabled students. Many things going into these buildings make them inaccessible to students with disabilities. Learning Disability; University, AB
  • We have a very difficult campus location -- the side of a hill. The grade is very hard to manage but my team does everything they can think of to accommodate my needs. Mobility impaired, Medical Disability, Other; College, BC
  • I feel that this college doesn't relate to the real world. For my learning disability, I do know there is very limited aid because of lack of space and services. Learning Disability; College, AB
  • Lecture rooms -- The outside seating should be reserved for students with disabilities (strictly). Other-Left hemiparesis; University, BC
  • Lots of stairs on[The University] campus - an aerobic workout some days. Elevators are few. Routes for wheelchair users are long and circuitous. Medical Disability; University, BC
  • Pathways are not very accessible in the winter when there is snow on them. Mobility impaired; University, AB
  • The very nature of our campus, on a mountain side, makes access problematic. Possibly management does an adequate job in this, but in my view, there is much room for improvement. Mobility impaired; College, BC
  • This survey assumes discrete buildings for such things as student services, administration, etc., without accounting for different campuses, integrated buildings, or any other physical set-ups for educational institutions. I had trouble scaling certain physical features because in the case of [The University], we have a combination of buildings serving multiple purposes on two campuses. Blind/visually impaired; University, QC
  • a I had to write the GMAT. They were very strict with the logistical issues and time issues. The MBA program is very strict with their entrance requirements, which is understandable. Mobility impaired; University, MB
  • When I began at [The University] in 1992, I did not have much difficulty in arranging to write my entrance exam with the use of adaptive technology. Blind/Visually impaired; University, Atlantic Canada
  • Getting into my current program was not a problem. My department (with the exception of two professors) doesn't know about my disability. Now I would like to apply to medical school, so I need to write the MCAT (which most schools insist on). The service which administers the MCAT will allow students extra time to write the test, etc. with documentation, but then they flag the scores and let the schools know that the student's test was written under special conditions. I feel that this is totally discriminatory since I don't want to have to explain to any schools why I need those accommodations. ADD could be seen as a weakness. The whole purpose of having accommodations is to make it a level playing field. Learning Disability; University, QC

EDUCATIONAL ACCESSIBILITY: PREPARATION, REGISTRATION, ORIENTATION - Comments:

  • Assistance offered before I came; once I came, no help was given. Learning Disability; College, ON
  • I think that students should be counselled to help relieve anxiety about whether they can do it or not (or attend a few classes prior to deciding). I was so anxious that I purchased a hearing device worth $100 that I did not actually need because I was afraid I wouldn't be able to hear well enough. Medical Disability; University, Atlantic Canada
  • Disability started after I enrolled. As part-time student, I never received any orientation of any sort. My fault. I didn't avail myself of the opportunity during orientation week. Blind/Visually impaired; University, ON
  • Tours were really long walks. Special Needs did them off peak times to avoid crowds. While 7 months pregnant I had to walk outside in snow with two canes to get to a class. It took going to the Dean before the classroom was changed. Mobility impaired; University, ON
  • I had a consistently difficult time with the teachers and staff in having my accommodations met. I found little or no support in my efforts to get an education with any dignity. Accommodation should not be disallowed at the discretion of teachers or staff. Learning Disability; College, ON
  • My experience in this area at [The University] has only been positive. Mobility impaired; University, Atlantic Canada
  • People with disabilities can't do anything until OSAP as well as Special Needs bursary comes in. I couldn't get my books on tape, a tutor or help until I got OSAP which unfortunately was October 3 1. "Student Awards" helped when they could and were great. Learning Disability; College, ON
  • Never received any information on any of these. Mobility impaired, Medical Disability; University, ON
  • Very helpful, but it was not advertised well. I telephoned regarding making alternative arrangements, because it was not physically possible for me to go through the regular routine. Medical Disability, Other-Skeletal injury related fatigue; University, Atlantic Canada
  • C'est le service d'integration qui fait tout I'ouvrage. Il contacte meme nous professeurs au debut de chaque session si l'on veut. Il envoie alors un pamphlet decrivant les obstacles environnementaux qu'on pouvait rencontrer en cours de session (retard re: a cause de transport, temperature, etc.) Deficience motrice; University, QC
  • Je fais mes inscriptions par Internet. Surditd/Personne m alen tendan te; University, QC
  • Better orientation in and around any educational institution to be attended by a visually impaired student is of paramount importance. This would reduce significantly the stress of the unknown environment. Blind/Visually impaired; University, Atlantic Canada
  • Registration is done over the phone via computer for all students alike. There are no special introductory tours or seminars geared specifically for students with disabilities ... When our student group is stronger, we intend to arrange some sort of workshop. Blind/Visually impaired; University, Atlantic Canada
  • [The Centre] is helpful in these areas. Blind/visually impaired; University, Atlantic Canada
  • I would really appreciate a description of the work load requirements of courses to help me decide how many credits I can handle at one time. Mobility impaired; College, MB
  • [Registration assistance and preregistration for SWD] Disability Services wrote to the admissions department in Social Work and requested this. [TTY Registration] not available to my knowledge. Deaf/Hard of hearing; University, MB
  • On relocalise les salles sans avertir les etudiants. Cecitd/Deficience visuelle; Universitd, QC
  • The university does not seem to have a lot of experience with people of my level of injury. Mobility impaired; University, MB
  • Relocation on account of disabilities highly unlikely. Medical Disability; University, ON
  • [Registration assistance] you need to book an appointment, then it is excellent; otherwise generally not available. [Study courses, orientation workshops, tours] are offered for the general population, but not offered with any specific disability in mind. Learning Disability; University, ON
  • The Services for Students with Disabilities will arrange relocation of an inaccessible class within a day. Learning Disability; University, AB
  • I have only had one instance where an instructor refused to help when extensions or adaptations to program were requested. The special needs team was of great assistance in mediating this and changing it for future students with disabilities. Mobility impaired, Medical Disability, Other; College, BC

EDUCATIONAL ACCESSIBILITY: ATHLETIC PROGRAMS, FACILITIES FOR PERSONS WITH DISABILITIES - Comments:

  • Registration assistance at [The College] is excellent. Mobility impaired, Medical Disability; College, AB
  • [...]While the set up of equipment is poor, instructors are usually very helpful. Blind/Visually impaired; University, Atlantic Canada
  • There is nothing in place in terms of accommodations for any of these services. I asked for adaptations, and although slow, I did receive assistance. Mobility impaired; University, ON
  • [The University] has just allowed disabled students to waive the fitness tests to enter the Physical Education program within the last year. Mobility impaired; University, Atlantic Canada
  • Le pavillon n'est pas adapte. Deficience motrice; University, QC
  • The gym is too hard for me to get into. I need security to open a special door each time. Mobility Impaiment, Learning Disability; College, ON
  • C'est un pavillon "neuf' (1996) totalement inaccessible! Deficience motrice; University, QC
  • A fitness program was made accessible to me by the staff person devising a tactile method of readjusting the equipment to suit my needs. Blind/visually impaired; University, Atlantic Canada
  • Accessibility to building is poor, but will get renovation/improvements. Blind/visually impaired; University, ON
  • Working for two years; progress slow; funding is blamed. Mobility impaired; University, BC

EDUCATIONAL ACCESSIBILlTY: ASSISTANCE WITH LECTURE NOTES, ASSIGNMENTS, RESEARCH PAPERS - Comments:

  • I'm responsible for finding a volunteer note taker, copying the notes and returning them. Photocopy is free. Computer access varies with staff. There is a lack of qualified sign interpreters to work at the university level. Deaf/Hard of hearing; University, MB
  • I wish many of these things were available to me though I am unaware of whether they are. Deaf/Hard of hearing; University, Atlantic Canada
  • Nous choisissons nous-m2me nos personnes ressources. Nous sommes consideres comme les employeurs. NCR -> nous devons l'acheter et demander au Ministere de nous rembourser. Deficience motrice; University, QC
  • Le tout doit etre fait par les centres de readaptation car les services aux etudiants "regulier" n'ont pas ce qu'il faut pour adopter leurs programmes. Deficience motrice; University, QC
  • J'ai mon propre accompagnateur qui assiste aux cours et prend des notes. Deficience motrice; University, QC
  • Editing help and proof reading are provided not by the Disabled Student Services office but by the Learning Centre professionals. Similarly, the peer tutoring is handled by a separate Peer Tutor Service. Blind/visually impaired; University, QC
  • Not receiving help because I have a learning disability and they cater to those with physical disabilities. Learning Disability; College, ON
  • Re: 7 [peer tutoring] I don't believe that a peer can tutor a person with a learning disability. Learning Disability; College, ON
  • I didn't need all of these services, but I know that if I ever had to ask, I would be served promptly. Learning Disability; Cegep, QC
  • We have to get our own note takers from the classroom. Blind/visually impaired; University, Atlantic Canada
  • These things would be very helpful. Learning Disability; College, ON
  • [The University's] note taking is poorly administered. There is no available means to guarantee anonymity. The professors are useless. Learning Disability; University, ON
  • My profs are excellent at providing me with lecture notes prior to classes. Learning Disability; University, MB
  • I have a laptop that I received with a bursary in the summer. It is very, very important in assisting me with my education. Medical Disability; University, ON
  • I had a note taker; paper was provided. It was not difficult to obtain. Mobility impaired; University ON
  • Note takers would have been helpful but not covered by Workers Compensation Board. Mobility impaired; College, SK
  • My assistants are independent of the university -- ie. through insurance. Without the insurance assistance, going to school would be impossible. Mobility impaired; University, MB
  • Students are pretty much left to fend for themselves once they get to class. Mobility impaired; University, MB
  • The disabilities service office staff are friendly and offer good support. Deaf/Hard of hearing; College, ON
  • Some good aspects but very poor study skills~learning how to learn services. I have paid for some sessions ($40/hour) on my own but it really isn't a long-term option since it's too expensive. Our school has an excellent peer tutoring referral service which is great for specific subjects, but there is no one to help with specific study strategies for students with LDIADD. (No professionals on campus.) Learning Disability; University, QC
  • Not enough assistance available and not made aware of services that might be needed. Learning Disability; College, ON
  • The only thing that the university-run disability centre does to ease the burden of obtaining notes is to provide carbon paper free of charge, and we are constantly threatened with the adoption of a charge for this paper. The student has to take the initiative in finding students and profs willing to donate their efforts and notes and in some cases no volunteers come forward to do so in class. Blind/Visually impaired; University, Atlantic Canada
  • The lapto is my own computer; not provided by the university but by the province. Blind/Visually impaired; University, Atlantic Canada
  • Photocopy pass and computer access help poor students like me who are poor because we haven't worked for years due to disability. Mental Health Disability; University, QC
  • Really wish I had electronic note taker. Deaf/Hard of hearing; University, ON
  • Editing help, proofreading cost money Medical Disability; University, ON
  • Je dois fournir mon propre materiel, et mes feuilles pour l'impression de mes travaux quand l'ordinateur de l'ecole fonctionne. Deficience motrice, Deficience de la parole; Cegep, QC
  • I was given paper and had to find a classmate to take notes. Learning Disability; College, AB
  • Most of these I need but don't know how to access. Learning Disability; College, BC
  • Assistance information difficult at [one campus]. Better at [another campus]. Medical Disability; College, BC
  • Writing clinic available to everybody. Mobility impaired, Learning Disability; College, BC
  • I have accessed some assistance through the Students Helping Students program. I found there are some difficulties arising from the way the arrangement is structured. I'm giving the directions to the assistant, but they go to the university for their remuneration. I sometimes wonder how they total up their hours. And they are not always responsive to what I've asked for. After all, I'm not paying them, right? Medical Disability; University, BC
  • [The College] cannot accommodate all students in need of these services. The help I receive is excellent, but it takes a while, usually, to get in. Learning Disability; College, AB
  • The note takerlstudy coach availability is hit or miss ... The Disabled Students coordinator said that I should not expect much when they are only paid $8.00/hour ... Medical Disability; University, BC
  • The [electronic] note taker I was loaned did not meet my needs. No room in lecture halls for books, note taker as I must switch from one to the other when taking notes. Medical Disability; College, BC
  • No special library assistance for students with disabilities, other than accessible computers. Medical Disability; University, BC
  • A The other is that some professors also give copies of their lecture notes and overheads. Medical Disability; University, BC

EDUCATIONAL ACCESSIBILITY: TEXT-BOOK ACCESS - Comments:

  • Ontario, on the whole, has a poor talking book system. There is an organization in the U.S. for the fee of $75 that is so much better. It would be pointless to even attempt to access [The University's] talking book system. Learning Disability; University, ON
  • I needed books on tape and there was never a problem getting them. Learning Disability; Cegep, QC
  • The only source for talking books exists outside the university: i.e. the CNIB National Library, RFBD. Most of the time I do without textbooks for they are usually not available on tape, and I have difficulty with reading for long periods of time with a CCTV (of which there is only one on campus). Blind/visually impaired; University, Atlantic Canada
  • Closest source is in Brantford. Learning Disability; College, ON
  • There is no book production on campus. Braille texts are produced in Quebec City via a specialized program from the Quebec Government which pays for the service. Volunteers are available to put books on tape at the university, but this resource is scarce and badly coordinated. Students often receive materials long after they are needed. There is no dedicated staff person who oversees textbook access issues. There is also no agreement with the book store to borrow books to be put in alternate formats. Blind/visually impaired; University, QC
  • Talking books are very difficult to obtain if they need to be transcribed. Sometimes professors do not know what the required readings are until the last minute. As well, the bureaucratic red tape involved in getting the text to the volunteer transcribers is formidable. Learning Disability, Other-Scotopic Sensitivity; University, ON
  • Il serait important d'avoir une aide pour reperer les textes a la bibliotheque et aussi une te1evisionneuse.C~cite/Deficience visuelle; Universite, QC
  • There is one CCTV from the stone age. Very difficult to use. Blind/Visually impaired; College, MB
  • Must go through CNIB or WRMS in Brantford. Blznd/Visually Impaired; College, ON
  • These would also be helpful. Learning Disability; College, ON
  • Have to get books transcribed by CNIB. Learning Disability; University, ON Very poor in this area. Blind/Visually impaired, Other-Diabetes; College, Atlantic Canada
  • There is a room in the library that contains a CCTV, computer and the Reading Edge. Blind/visually impaired; University, Atlantic Canada
  • The Bookstore staff is willing to help in any way they can. All you have to do is ask. Mobility Impainn ent, Learning Disability; College, ON
  • You have to order your books 6 months before the class starts. Most of the time you don't know what the books are; therefore, you get your books late and play catch-up. Some books you can't get on tape. Learning Disability; University, ON
  • I get my text books taped (wasn't sure what category that is). The service from the audio library is excellent, though there is some delay in getting materials. Learning Disability; University, ON
  • I have to say that accessibility to texts is not good. It is next to impossible for me to do adequate research at the Library. They can't put things on disk for me which I find rather ridiculous in 1998. Blind/visually impaired; University, Atlantic Canada
  • I think you could get some of these services if you asked through interlibrary loans. Learning Disability; University, Atlantic Canada
  • Text book access difficult if you can't afford them. Mental Health Disability; University, QC
  • To get a book on cassette this last time took over a month. Learning Disability; College, AB
  • Done on an as needed basis through the Office for Students with Disabilities and its employees. Mobility impaired; University, BC
  • I don't believe they have these because the blind student I scribe for does not indicate the use of these. Learning Disability; College, AB

EDUCATIONAL ACCESSIBILJW: SUPPORT FOR INSTRUCTORS - Comments:

  • I advocated for these myself but the Office of Students with Disabilities wrote me a general letter and had established an easy way for us to talk with professors. Mental Health Disability; University, QC
  • I did much of this on my own, knowing that instructors were unaware of my condition/situation. Deaf/Hard of hearing; University, Atlantic Canada
  • [The Centre] does up a letter with a copy of a doctor's note and sends it to student's professor. Blind/visually impaired; University, Atlantic Canada
  • I find that I do most of the support for instructors. We communicate and cooperate amongst ourselves. Mobility impaired; University, MB
  • I am in the habit of dealing directly with my instructors whenever possible, but they are officially contacted by Special Needs Office and informed of available resources. Multiple; University, ON
  • The teachers are very willing to help as long as you are willing to put forth the effort to learn. Mobility Impairment, Learning Disability; College, ON
  • The instructors don't seem to really know what the needs are or how best to help the student. But for the most part they are very cooperative and more than willing to help. Blind/Visually impaired; University, Atlantic Canada
  • Some instructors have balked at the idea of extra test time. Mobility impaired (lower back injuryl; College, ON
  • The Abilities Awareness Committee hopes to help in this area. Blind/Visually impaired; University, Atlantic Canada
  • With each new semester, I speak with the instructors myself and try to give them a feel for my condition, requirements and alternatives. The semester becomes a testing ground for all of us. Blind/Visually impaired; University, Atlantic Canada
  • I don't know to what extent instructors are aware of each individual case. The notification is done by the student her/himself, and sometimes it's not obvious to explain to a teacher. Learning Disability; Cegep, QC
  • I have only had positive experience with instructors at [The University]. I can't say enough about how accommodating most of them have been during my time at this university. Mobility impaired; University, Atlantic Canada
  • It appeared as though the support staff and instructors kept each other informed regarding individual cases. Blind/Visually impaired; College, MB
  • It depended. While in my program, I couldn't register as a special needs student because my marks were too high. This meant professors weren't notified promptly. This led to difficulties. Mobility impaired; University, ON
  • These are important. Even if these things are currently available on campus, they are not enforced. Learning Disability; College, ON
  • Letters are sent out to professors, but it is supposed to only be done if the student signs a waiver allowing this to happen. Blind/visually impaired; University, QC
  • Notification to instructors; there is none; very poor. Learning Disability; College, ON
  • In my college/program I have found that the teachers are not always flexible in meeting students' special needs. Medical Disability; College, ON
  • On nous suggere d'entrer en contact nous-m6me avec les professeurs. 11s nous "oublient" parfois lors de demandes de documents en format alternatif, et durant les examens. Cicit/Deficience visuelle; Universite, QC
  • In the technical area, instructors are people from the field they specialize in and have no knowledge of appropriate instruction or organization for lectures, or appropriate development for people with learning disabilities. Learning Disability; College, SK
  • Self-representation is the norm. Medical Disability; University, BC
  • I, as a student, had to initiate this [alternate teaching strategy] with an instructor. [Representative] from the Learning Centre approached him with my problem and delivered different teaching strategies. Learning Disability; College, AB
  • The attitude of individual instructors varies. I have been at it for six years - officially disabled for five. I am tired of explaining. If an instructor seems unempathetic, I am out of luck or I quit the course. Instructors who know someone with my condition seem most understanding. Medical Disability; University, BC
  • Instructors and Disabled Student Services have two different goals. Instructors think they know what is best for exam accommodations and that I don't need what I have in place for examinations. Medical Disability; College, AB
  • Some instructors do not want to know about your disability. They rely on Disability Services to arrange tests or exams. Disability Services will send a form letter if student does not want to approach an instructor. Mobility impaired, Learning Disability; College, BC
  • I do my own explaining to the instructor. Mobility impaired, Medical Disability; University, BC
  • After three years, a policy is in place which facilitates the student/instructor communication. As well an education process for faculty is ongoing. Mobility impaired; University, BC
  • The communication to professors on my behalf has been quite poor. They've gotten my name wrong, not made the precise request needed, not relayed important points back to me, and generally created a fair bit of difficulty. Still, it was helpful in two cases, although full of inaccuracies. Medical Disability; University, BC
  • Students notify at [the University]. Blind/visually impaired; University, BC
  • Though administration and support services may suggest alternate teaching strategies, the instructor does not have to follow them. Mobility impaired, Medical Disability, Other; College, BC
  • I had a lot of problems with an instructor but they did nothing to help me. Learning Disability; College, AB

EDUCATIONAL ACCESSIBILITY: STUDENT SERVICES FOR PERSONS WITH DISABILITIES - Comments:

  • Most of this is done either by external agencies or by different internal departments. To my knowledge counselling and tutoring do not take disability into account. Deaf/Hard of hearing; University, MB
  • Counselling services available, but extremely backlogged, understaffed, minimum four weeks for appointment. Once in, the counsellors very helpful. Medical Disability; University, Atlantic Canada
  • Personnel tres occupe au bureau d'accueil de [l'universite]. Il y a tres peu de personnel disponible pour les cas individuels. Cecit/Deficience visuelle; University, QC
  • There is no "specialized" help for students with disabilities, which is why I scaled this question the way I did. Students with disabilities have the same access to these services as every other student does. Blind/Visually impaired; University, QC
  • Most of this stuff, except for counselling and assistance with job placement, is done by outside agencies. Deaf/Hard of hearing; University, MB
  • I have never been informed of any of these. Mobility impaired, Medical Disability; University, ON
  • My tutoring was good until the only learning strategies tutor moved away. Learning Disability, Other-Scotopic Sensitivity; University, ON
  • I was never offered any of these services. Mobility impaired; University, ON
  • Don't seem to have vocational assessment or counselling especially for students with disabilities. It is available though. Blind/Visually impaired; University, Atlantaic Canada
  • Students with learning disabilities should not have to compete with other students for peer tutoring services (time and quantity is scarce). Learning Disability; College, ON
  • Disabled students rely on the same counselling service as everyone else and the same applies to tutoring. Blind/visually impaired; University, Atlantic Canada
  • Orientation et aide au placement au travail et tutorat seraient des atouts importants. Deficience motrice; Cegep, QC
  • Job placement strategy for a person with a disability is very different from regular students. I think it needs to be addressed. Blind/Visually impaired; College, MB
  • I am upset that I cannot get the career counselling/info I need to help plan for a particular job in my field of training. Mobility impaired, Medical Disability (Spina Bifida); College, MB
  • It is lonely out there when you have an invisible disability. Learning Disability; College, ON
  • Tutoring on general learning strategies for students with LD/ADD not available. Learning Disability; University, QC
  • I would use all but haven't found any of these services apart from counselling. Multiple; University, ON
  • A proposal to improve this area going to administration this April. Mobility impaired; University, BC
  • Campus is too impersonal. Blind/Visually impaired; University, BC
  • Tutor hours are dictated by size of enrollment. For example, Math and English tutors are available, but the demand is more for the math at this time, so English is not open for long periods of time. Learning Disability; College, AB
  • The services available are good. It would be nice to have more time allotted, i.e. tutoring hours. Learning Disability; College, SK
  • To the best of my knowledge these services are not available. I could sure use the counselling and tutoring - if I could find it. Medical Disability; University, BC
  • I just completed my last semester at [the College]. I was there for 6 [semesters]. The last two, only my instructor and LSS were willing to assist me. I will not return. Blind/Visually impaired, Dyslexia; College, AB
  • Helped me lots when nursing department was pressuring me to take exams with other students in the class environment. Medical Disability; College, AB
  • There are not a lot of tutors for every course, e.g. French -- very limited aid. Learning Disability; College, AB

    EDUCATIONAL ACCESSIBILITY: EXAMS, COURSE REQUIREMENTS - Comments:

    • Very poor formula to calculate extended time at our school. Before I arrived here, I thought that all students with ADD could receive at least time and a half for exams (that's what I'd always read in books). Here I had to show them I really needed time and a half. "Standard" ADD accommodations include stopwatch time, i.e. interrupted time with permission to take breaks whenever you want, which is helpful but alone is not enough since having your attention wander is not always a conscious process. Also, taking an official break in itself disrupts your concentration. Perhaps having NEADS suppodprovide "standard" accommodations guidelines for various disabilities would be helpful. Learning Disability; University, QC
    • Re: No. 4 [private rooms for writing] and No. 8 [modification of course/program requirements, very poor. Question the need for a math credit for a psychology degree. Blind/visually impaired; University, ON Services for Disabled Students are very good for writing exams. Very good environment. Blind/Visually impaired; University, Atlantic Canada
    • Exams on same day are moved to two different days. Stop watch timing lets me take a break. Mental Health Disability; University, QC
    • On a besoin de plus de temps de terminer I'examen. Surditi/Personne malentendante; Cdgep, QC
    • Sur demande. Quand j'ai appele ils ignoraient quoi faire. Deficience motrice; Universite, QC
    • Le temps supplementaire pour completer mes examens sont une heure trente de plus pour nos examen d'une duree de trois hews. Deficience motrice; Universite, QC
    • Oui, si enseignant comprehensif. Deficience motrice; Cegep, QC
    • Had some good experience in this area. Had very little problems, great service. Other-Left hemi-paresis; University, BC
    • Profs will not give alternatives. Psychology Department is not adaptable in this area Mental Health Disability, Other- Non-declared Learning Disability; University, ON
    • Professors were very accommodating. Some were unfamiliar with procedure so I had to explain it to them. Mobility impaired; University, ON
    • I needed more time for some of my exams and a quiet room and I never had any problems getting it. Extended time is time and a half. Learning Disability; Cegep, QC
    • These are all upon request and vary by student. Blind/visually impaired; University, NB
    • I always had to complete course requirements. Special Needs set times. I had no say in how much longer I would be given. Mobility impaired; University, ON
    • There should be modification of program requirements, particularly regarding required reading levels and computer work. Learning Disability; College, ON
    • Overall rating is 8 out of 10. Learning Disability; College, ON
    • Still very disheartening. Learning Disability; College, ON
    • Not given time needed for exams. Learning Disability; College, ON
    • [The Centre for students with learning disabilities] is fantastic for these services. Learning Disability; University, Atlantic Canada
    • When you write an exam or test, the person supervising the test or exam knows nothing about your subject so they can't help you if you get stuck. Learning Disability; College, ON
    • I would use but haven't found these. (1,3,5,6,8) Multiple; University, ON
    • I'm not sure if I can finish my program by the set deadline. Learning Disability, Mental Health Disability; College, SK
    • I was able to persuade a faculty benefit from taking biology a third time just to get the C pre-req needed for human physiology. He agreed. Learning Disability; University, MB
    • Alternative formats could be used and modifications of course; I would really like exam study assistance with a tutor who knows about learning disabilities; Regular peer tutors are not always helpful when you have an LD. Learning Disability; College, ON
    • Only one, sometimes two, staff persons to help all students. Learning Disability; University, ON
    • Les cours en general me demandent de 2 a 3 fois plus de temps a preparer ou a etudier. Ex. 1 heure de cours, 2 travail normalement -- pour moi, de 4 a 6 heure de travail surtout a cause de mes mains. Deficience motrice, Autre-Les mains et les pieds; University, QC
    • The Disabled Student Services office is small, so during final and midterm exam periods, students are clustered together in office space that is usually used by employees of the office (including the Director's office). Alternately, classrooms, and rooms in other locations are used. It is crowded, and disruptive if there are four or more students writing in the same area. Blind/Visually impaired; University, QC
    • I have privately requested extended time for papers from each professor as required. Mobility impaired, Medical Disability; University, ON
    • Extra time is never a problem. Blind/visually impaired; University, Atlantic Canada
    • Prolongation pour examen: + 1/3 du temps regulier. Politique d'examens adaptes au SIPH. Il y a des salle individuelles et supervision. On peut aussi s'arranger avec les profs pour faire examen a la maison (regoit par courrier et renvoit par courrier en m6me temps que les autres, ou pas faire). Deficience motrice; Universite, QC
    • Most of the above depend on what the student can find or agree upon with the instructor. Blind/Visually impaired; University, Atlantic Canada
    • J'ai des problemes a avoir une periode prolongee d'examen malgre que j'ecrit lentement / handicap moteur. Deficience motrice; Cegep, QC
    • Still resistance in some faculties. Mobility impaired; University, BC
    • The Examination Department at [the College] is quite excellent. I now can write exams by computer in my own home and the supervisor comes here. Mobility impaired, Medical Disability; College, AB
    • Good cooperation and encouragement. Learning Disability; College, SK
    • Exam study assistance would be very helpful. Medical Disability; University, BC
    • I have a private room in the library but I don't use it much for study. The air in the building makes people drowsy - this is true even for non-disabled people. It's a sealed building. Most people don't like it. Medical Disability; University, BC
    • The Learning Centre is not big enough to accommodate all students with problems. Expansion is necessary. Also, with teachers on a work to rule, more students require help from this office. Learning Disability; College, AB
    • Program doesn't want to have a nursing student with a physical condition that prevents my full participation in clinical rotations 3 days in a row. Medical Disability; College, AB
    • Art History course does not allow me to take an exam in a private room or allow for extra time because the exam includes slides and can only be done in the classroom. Multiple; College, AB
    • The staff was very accommodating for me, so I am assuming that they provide services according to what the client needs. Other-Neurological; College, BC
    • Adaptations, if any, are not suited to personal needs (e.g. told to write exam on computer when extra time was what was requested). Other-Brain injury; College, BC
    • I'm having trouble getting the team to work together, so I can succeed in my schooling. I'm also having trouble with getting them to modify the course, so I can succeed in my English. Learning Disability; College, BC

    ACCESSIBILITY PROGRAMS: ADMINISTRATIVE SUPPORT, POLICY - Comments:

    • Comme etudiant libre, on recherche plus l'acquisition personnelle de connaissances que la performance et la reussite. Cela peut parfois causer des tracas pour son admissibilite a l'universite car cela est base sur les notes scolaires. Deficience motrice; Universite, QC
    • J'ai assiste a une reunion de 35 personnes donc sourds, aveugles et moi. Les professeurs se disent non payes pour donner du temps supplementaires. La direction se dit ne pas avoir de budget, la direction technique se dit avoir un plan quinquennal. Deficzence motrice, Cecite/Deficience visuelle; Cegep, QC
    • [The University] has the ability to provide exceptional service to those students who struggle with disabilities. But those committed individuals lack the budget needed to provide those services. Learning Disability; University, MB
    • There is no policy in the student handbook governing the rights of students with disabilities. Blind/Visually impaired; University, QC
    • My program wasn't very accommodating and there seemed little to no willingness to make necessary changes. There were classrooms I couldn't enter easily and had to sit closest to the door. Mobility impaired; University, ON
    • OSAP was run very poorly; not impressed at all. Student Awards run very well. OSAP should have the job of doing gov. Special Needs bursary [...I Learning Disability; College, ON
    • Les enseignants devraient plus collabores. Deficience motrice; Cegep, QC
    • This institution has no written policy for the disabled. The student with a disability is made to feel they should feel privileged that anything at all is done in a lecture hall. Blind/Visually impaired; University, ON
    • It is a disgrace that ignorant and misinformed staff can nullify students' accommodations, and still be paid for their disservice to disabled students and the community at large. Learning Disability; College, ON
    • Professors were cooperative when I presented them with requests for accommodations for tests. They are easy to talk with about the problems I have. Excellent rapport. Learning Disability; University, ON
    • Special Services dept. trying to implement working policy; With "red tape", the "bureaucrats", it's difficult. Special Services admin. is excellent. Medical Disability; University, ON
    • The weakness in the support for disabled students lies not with professors, but with the administration ... Blind/Visually impaired; University, Atlantic Canada
    • Faculty are very willing to help or adjust situations to individuals' needs as far as I've seen. Mobility impaired; University, ON
    • Policy is still not set regarding students with pervasive developmental disorder (autism). Hopefully, societal misconceptions will continue to dissolve and there will be more of us so that we will be included as a group on forms like this. Medical Disability; University, ON
    • Some faculty and departments are very cooperative, but the department that I deal with has not been as cooperative. Mobility impaired; University, ON
    • [The University] is currently in the process of coming up with an entrenched policy covering the administrative commitment when it comes to access and specific disabilities. Mobility impaired; University, Atlantic Canada
    • Peer note-taker and peer readers and tutor are not trained to work with those who have learning disabilities. Learning Disability; College, ON
    • All these areas I am not sure about, but feel they are very important in the overall access of students with learning disabilities. Learning Disability; College, ON
    • It has been my experience that faculty and other staff are more open minded and flexible than special needs representatives - - especially when they have the opportunity to meet and talk to disabled students and thus establish a rapport. Multiple; University, ON
    • More education and awareness is needed as the needs of the student are at times misunderstood. Blind/Visually impaired; University, Atlantic Canada
    • There is general policy in place and instaff training available. Keep in mind that application and understanding of these policies are quite another thing. Budget for services/programs and commitment are by no means a top priority. Mobility impaired; University, ON
    • Professors are very helpful but there doesn't seem to be much training going on at the administrative level. Blind/visually impaired; University, Atlantic Canada
    • Administration does not explain policies to students (not to me anyway). Deaf/Hard of hearing; University, MB
    • Money again is the problem. Attitudes and priorities are another barrier - much harder to change. Mobility impaired; University, BC
    • [One campus] is better than [another campus]. [This campus] is a bureaucratic institution that is a major barrier to students with circumstances that are not ordinary or mainstream. [The other] is more accommodating of students needs. Medical Disability; College, BC
    • One of my professors was extremely helpful, but one was difficult. Completely unsympathetic (though that's not imperative) and not helpful re: alternate exam times, and would not deal with my assistant instead of me. Medical Disability; University, BC
    • Other than lack of organization, most people are willing to volunteer some form of service as it is needed by disabled students. Blind/Visually impaired; University, Atlantic Canada
    • Most of the assistance I have had has been from committed peers willing to assist me in learning through utilizing my learning style. Learning Disability; University, MB
    • Manque de sensibilisation au prks des etudiants. Deficience motnce, Cecitt/Deficience visuelle; Cegep, QC
    • Lieux physiques: Boutons d'ascenseurs trop hauts. Salle de toilette 3 pour 11 etages. Rampe d'acces: pente abrupte, plus prononce que 1 %. Dtficience motrice, Cicitt/Deficience visuelle; Cegep, QC
    • Peer helper program is great. Learning Disability; College, ON
    • Could be better. Medical Disability; University, ON
    • Availability depended on subject. I also suspect this had to do with the small size of the student body. Mobility impaired; University, ON
    • I am a volunteer myself. We find this very helpful also as a social support system. Blind/visually impaired; University, Atlantic Canada
    • Not fully utilized or encouraged. Mobility impaired; University, BC
    • Was promised volunteer services but didn't get any and then had to find my own services at the last minute. Mobility impaired; University, AB
    • The study coachlnote takers are paid so little that it's a semi-volunteer position. They have to take three courses to qualifl for the job - so they are overworked and stressed anyway. It's not a good situation. Medical Disability; University, BC
    • The volunteers have to be the best around! They are always willing to help no matter what the situation or problem. Learning Disability; University, AB
    • I am also a volunteer at Services for Students with Disabilities. We have a high turnout rate of volunteers. Medical Disability; University, AB

    EXTERNAUCOMMUNITY ACCESSIBILITY: LIAISON WITH - Comments:

    • Most of my assistance has come primarily from Student ServicesLIisability Services at [The University]. I contacted the Society for Manitobans with Disabilities and received little help. Learning Disability; University, MB
    • La bureaucratic amene parfois de petites difficultes de comprehension entre les ressources. Deficience motnce; Universite, QC
    • Again the services had more to do with internal matters. It was up to us to get the services we needed. Mobility impaired; University, ON
    • I've had no bad experience there. They seem to be well informed about who does what. Blind/Visually impaired; University, Atlantic Canada
    • More money is needed. Mobility Impaired; University, AB
    • The financial aid office was not knowledgeable about how to apply for the grants available from the provincial and federal governments for students with disabilities. Medical Disability; University, BC

    EXTERNAUCOMMUNlTY ACCESSIBILITY: TRANSPORTATION - Comments:

    • Have public transport stop for disabled with automatic doors at C Building, but there are no elevators except in A and D Buildings. Mobility impaired; Cegep, QC a There is only one method of transit I can use (City run for the disabled) and I hate depending on them. Mobility Impaiment, Learning Disability; College, ON
    • There exists private transit transportation in [The City]. Mobility impaired; University, ON
    • [The City] has a small Access bus service compared to [other cities]. Therefore, the [The City] service is more expensive and not as accessible as the equivalent services in [other cities]. Mobility impaired; University, ON
    • Very costly. Mental Health, Other- Non-declared Learning Disability; University, ON
    • Too expensive. Learning Disability; College, ON
    • J'ai fait affaire a une agence de taxi (transport adapte). L'universite defrait des codts pour cela. Deficience motrice; Universite, QC
    • Students with physical disabilities pay a concession fare for BC Transit, i.e. twothirds of an adult fare. Other-Loss of fine motor control; University, BC
    • It isn't so much the cost. The service is unreliable, slow and crowded. Blind/Visually impaired; University, BC
    • Unable to get monthly pass for Handi- Bus service. Mobility impaired; University, AB
    • Need fixed income passes for accessible transit. Mobility impaired; University, BC
    • BC Transit is awful for anyone. Learning Disability; College, BC
    • Difficult to connect with both campuses. Unorganized. No commuter transportation between campuses. Medical Disability; College, BC

    In general, in terns of campus accessibility, what do you feel ;ule the three MOST SUCCESSFUL services, programs, or featules of your educational facility? Why do you think so? - Comments:

    • All the washrooms are accessible. Unfortunately the campus is not. Learning Disability; University, Atlantic Canada
    • More time for exams because you are not pressured to finish the exam. You can relax and do the best you can without worrying about time. Learning Disability; College, ON
    • The professors here are provided with individualized notification about what I require. I find this very valuable. Medical Disability; University, ON
    • Disability Services -- Act as liaison between students and their respective faculties. Deaf/Hard of hearing; University, MB
    • Note takers -- They allow me to pay attention in class instead of worrying about writing what the instructor is saying. Learning Disability; College, ON
    • Learning Assistance Centre -- People who try to keep me focused and on track and find me help when needed. Learning Disability, Mental Health Disability; College, SK
    • Examinations assistance and note takers are very easy to get. These services are provided through [The Centre]. Mobility impaired; University, Atlantic Canada
    • The exam rooms for us are nice and quiet and available. I always get more than enough time to write my exams. Mobility impaired; University, MB
    • Instructors in the Special Needs Office who care. Some instructors are homble. the instructors in the SNO care and listen and make suggestions that help you succeed. Learning Disability; College, ON
    • Library Accessibility Centre -- I am easily overstimulated and having a quiet environment with equipment (such as voice recognition) that assists my study is very important to me. Medical disability; University, ON
    • The voice recognition system -- This allows me to work without so much difficulty on papers, notes, etc. Medical, Other-Pervasive Developmental Disorder; University, ON
    • Counselling -- Someone to talk to who understands and tries to help me. Learning Disability, Mental Health Disability; College, SK
    • Extra time to write examshests. I can write a 2 hour test in 2.5 to 3 hours if I need it. Learning Disability; College, ON Extra time for exams -- Able to concentrate because less people around. Don't feel rushed. Learning Disability; College, SK
    • Tutoring -- I have been given time every week to get a tutor. This has helped a lot. I would not have been able to afford this on my own. Learning Disability; College, SK
    • [The Centre] provides support and advocates on my behalf for extra time, quiet rooms and tutor in statistics. Also have assessment and counselling services. Services are being cut. Mental Health Disability, Other-Non-declared Learning Disability; University, ON
    • Counselling -- Has been very helpful with any questions I have had. Learning Disability; College, SK
    • Services for Students with Disabilities because it is there for you whenever you need it. There is always someone there to talk to, to help, to consult, to blow off steam, to defuse, etc. Our own place! Blind/Visually impaired; University, Atlantic Canada
    • Exam accommodations, i.e. writing separately form everyone else. Mobility impaired; College, MB
    • Health Centre provides me with counselling to work on my non-declared learning disability. Service is being abolished next term. Mental Health Disability, Other-Non-declared Learning Disability; University, ON
    • A tutor and assessment person at [The Centre]. Very caring and empathetic; wonderful tutoring techniques; very peppy. Mental Health Disability, Other-Nondeclared Learning Disability; University, ON
    • Learning Centre -- Instructors are extremely knowledgeable and helpful. If they don't know they make efforts to find out. Learning Disability; College, SK
    • Classroom relocation is done well if the room is inaccessible (as it will be if the building is not connected to the tunnels). Mobility impaired; University, MB
    • The most successful element of [the University's] campus is [The Centre] for learning disabilities. This is the office where you arrange for extra time, private rooms and computers for tests. Support staff is wonderful. Learning Disability; University, Atlimtic Canada
    • Tunnels are very good because they link about 70% of all buildings on campus which is great for getting around in winter. Mobility impaired; University, MB
    • The Financial Aid Office gives priority to students with disabilities. Learning Disability; University, A tlimtic Canada They had a physical therapist come in and check desk and chair heights. Learning Disability; College, ON
    • The fact that the Discovery Program is linked to [The College]. Learning Disability; College, ON
    • Adult Basic Education -- Gives a strong foundation, both supportive and educational, on which student builds confidence to pursue studies. Learning Disability; College, SK
    • Student Services Centre -- Is helpful to an extent. People are willing to help but fall short in making changes in program development. Learning Disabily; College, SK
    • Recruiting sign interpreters -- There aren't many qualified but we seem to have a lot. Deaf/Hard of hearing; University, MB
    • Last year, they installed two automatic door openings. Although they were first installed backwards, I wish there were more. Mobility impaired; University, ON
    • There was an elevator just installed that connects the bookstore, the main building, and the student employment centre. Previously these were not accessible. There is also an elevator which connects the main building with the tunnel system. In the winter the tunnels from one building to the next are essential. Mobility impaired; University, ON
    • A Professor in the Kinesiology Department. She teaches an adaptive physiotherapy program that is not bad. She has contacted outside agencies and relies on their input. I wish that she had more help and equipment. Mobility impaired; University, ON
    • The Education Centre provides excellent service for students with disabilities. I was able to extend final exam periods, get private room to complete my examinations at my convenience. Deaf/Hard of hearing; University, Atlantic Canada
    • Support services -- Although the university does not have a stated policy in order to support students with a disability, what services are in place are very good (e.g. extra time for exams). Learning Disability; University, Atlantic Canada
    • The tutoring because it is one-to-one. They answer any questions that you have in any other classes. Learning Disability; College, ON
    • Exam accommodations. Mobility impaired; University, MB
    • The Business Office where you get your loan and bursary cheques. They are very friendly and helpful. They are fully aware of my disability. Deaf/Hard of hearing; University, Atlantic Canada
    • Recruitment of individuals with disabilities is helped in large part by our general accessibility and they (students) further influence this area because of their needs. Deaf/Hard of hearing; University, MB
    • The extra test time gives me more time to focus on each question. They give you a fair amount of extra time. Learning Disability; College, ON
    • Student Services -- They were able to identify that I had a problem. They provided me with ongoing support to learn how to learn - my style. They provide continual educational guidance and assistance. Learning Disability; University, MB
    • Disability Services -- I am an organizational nightmare. Therefore, I am extremely grateful to have DS who take care of all exam accommodations and administrative headaches. All I have to do is pick up papers and drop them off to my profs. They also foster studentlprof relationships. Learning Disability; University, MB
    • Note-taking -- Done by volunteers; we choose them. Mobility impaired; University, ON
    • Counselling Services -- Being faced with an environment that does not quite understand you is a frustrating thing. Counselling services has been a great help to let me vent those frustrations and also has shown me how to take those things that cause me the most stress and turn them into positive challenges instead of negative. Learning Disability; University, MB
    • Learning Centre -- A place to go to talk about needs, work on computer, write tests; A person to assist you when in need of help. Even with a disability and with English as a second language (like me) you can succeed in your education. I find there is support for any need if you ask for help. Other-Carpal Tunnel Syndrome; College, ON
    • [The Centre] -- Resource centre for students with special needs; willing and able to go to bat for students. Other- Hemiplegic; University, ON
    • Staff -- The staff I feel give the most support and understanding and they try their best to give students the help they need. Learning Disability; University, Atlantic Canada
    • Extended exam time -- It is wellorganized and efficient. Mobility impaired; University, ON
    • Emotional support, consideration for clients. Mobility impaired; University, ON
    • Math and English Centre has the best teachers who work with LD students. Learning Disability; College, ON
    • [The University] also has [the Centre] which provides numerous services to individuals with disabilities. This works very well. Mobility impaired; University, Atlantic Canada
    • [The University] has a student organization which is active in disability issues and is quite successful. Mobility impaired; University, Atlantic Canada
    • Overall general policies and rules are fair and non-discriminatory to everyone whether they are disabled or not. Deaf/Hard of hearing; University, MB
    • All buildings are connected so travel time for wheelchairs outside in the winter is minimal. Mobility impaired, Medical Disability (Spzna Bifida); College, MB
    • Orientation access -- Without it I would probably not have known what to study. Learning Disability; College, ON
    • I think the Learning Disability Centre is one of the best services. They are very friendly and helpful. Learning Disability; College, ON
    • Exam writing accommodations -- I get the extra time and the privacy needed. Learning Disability, Mental Health Disability; College, SK
    • Underground tunnels -- Provide easy access to almost all buildings. The only buildings not connected are the Education building, and [two other colleges]. However [these two colleges] are not really used. The Education building is accessible by everyone's standards. Deaf/Hard of hearing; University, MB
    • Most teaching staff are understanding and willing to help as time allows. Mobility impaired; College, SK Student Services is very helpful; very good counsellors. Mobility impaired; College, SK
    • I am acquiring skills that will lead directly to employment. Mobility impaired, Learning Disability, Medical Disability; College, Atlantic Canada
    • Physical accessibility is good -- automatic front door, elevator and accessible washroom. Mobility impaired, Learning Disability, Medical Disability; College, Atlantic Canada
    • Elevators are strategically placed. You can access any part of campus. Blind/visually impaired; University, Atlantic Canada
    • The large corridors. It makes it easy for wheelchairs going in opposite directions to pass each other. Blind/visually impaired; University, Atlantic Canada The campus is well laid out with plenty of directional signs in plain view. Mobility impaired; College, MB
    • All buildings are equipped with emergency call stations linked to the security office. Mobility impaired; College, MB
    • Learning Disability Resource Centre -- Without it I would be failing and doing poorly. Learning Disability; College, ON
    • The most successful aspect of service at [The College] is the support staff employed in the Educational Support Centre and in Counselling Services. They are committed and will do whatever they can to accommodate even with meagre resources. Blind/Visually impaired; College, MB
    • [The Centre]. This centre is very helpful in supervising exams. Blind/visually impaired; University, Atlantic Canada
    • Information to professors to allow accommodations. Blind/Visually impaired, Medical Disability; University, ON
    • Adaptive technology. Blind/Visually impaired; University, Atlantic Canada
    • Student Services -- Accessible, helpful, friendly. Mobility impaired, Learning Disability, Medical Disability; College, Atlantic Canada
    • Faculty helpful and understanding in accommodating the needs of their disabled students. Learning Disability, Other- Scotopic Sensitivity; University, ON
    • For me voice activated devices and texts on tape are important. Blind/Visually impaired; University, ON
    • Special Needs Office: tries hard; empathetic; helpful. Learning Disability; University, ON
    • Library resources. Blind/Visually impaired; University, Atlantic Canada
    • Accessibility in terms of wheelchair ramps. It seems that all buildings are wheelchair accessible. Other-No use of right arm; University, Atlantic Canada
    • [The Centre] because it helps students with disabilities very much. They are very well organized. Other; University, Atlantic Canada
    • The accommodations for test writing are very helpful and the experience has been relatively smooth. Learning Disability, University, ON
    • On-campus staff are very helpful, caring, supportive and knowledgeable. Unfortunately they are also overworked. Learning Disability, Other-Scotopic Sensitivity; University, ON
    • Tutoring -- was a godsend. Since I was stuck in the house (while pursuing my schooling), I didn't have anyone to talk to in order to understand what I couldn't comprehend. Also needed tutoring to retain info because of the impairments caused by my disease and medications. Medical- Colitis and Fybromyalgia; College, ON
    • The head of Special Services has been extremely helpful in getting a computer with special features to help with my limitations. Mobility impaired, Medical Disability; University, ON
    • Volunteer Services. Much needed program; provides a much needed service. Learning Disability; University, Atlantic Canada
    • Railings on ramps -- For those that aren't very steady on their feet, they have something to hold on to. Blind/Visually impaired; College, ON
    • Elevators are available throughout the main campus and have never been out of order. Mobility impaired; College, ON
    • The special needs coordinator is genuinely interested in helping students. Mobility impaired; University, ON
    • The library staff were really fabulous in their willingness to get books off the shelf and sort through reference material. Extremely important for upper year students. Mobility impaired; University, ON
    • [The Centre] -- Assesses the needs of students with disabilities, provides a broad range of services. Extremely accessible. Blind/visually impaired; University, Atlantic Canada
    • Low grade ramps. Ramps were built for me due to construction of a new arena. Mobility impaired; College, ON
    • Found the instructors to be helpful and friendly as well as the Dean and Chair. Mobility impaired, Learning Disability, Medical Disability; College, Atlantic Canada
    • Automatic doors are at both buildings and work well when not accidentally shut off. Mobility impaired; College, ON
    • Accommodations for extra time on exams and assignments. A formal letter is sent to each prof explaining why accommodations are needed and requesting their cooperation. Learning Disability; University, ON
    • Accommodations for writing in a separate room for tests and exams if required. This respects the various needs of students and their writing habits. Learning Disability; University, ON
    • The small nature of the university makes mobility much easier. One can get to and from anywhere fairly easily. Mobility impaired; University, ON
    • The Adaptive Technology Room allows visually impaired students to read in comfort. Blind/visually impaired, Mobility impaired; University, Atlantic Canada
    • Providing a special needs counsellor. She was extremely helpful in telling me what services/equipment were available to allow me to achieve the best grades I can. Medical Disability; College, ON
    • Coordination of relocation of classes if done in advance, usually easy to accommodate. Mobility impaired; University, ON
    • [The Centre]. This office acts as a mediator between students and professors in making special arrangements for exams for students with disabilities. Blind/Visually impaired, Mobility impaired; University, Atlantic Canada
    • The fact that any services or equipment that I have to pay for can be added to my OSAP application. Medical Disability; College, ON
    • Volunteers who help with travel between classes. Mental Health Disability; University, ON
    • Final exam accommodations. Blind/Visually impaired, Medical Disability; University, ON
    • Student volunteers who willingly give their time to help with such chores as note taking. Blind/Visually impaired; University, Atlantic Canada
    • Exam procedures for individuals with special needs. Very good policy of providing alternative means of examination. Mobility impaired; University, ON
    • The adaptive technologies lab is very successful with users and will, hopefully, improve to accommodate a greater number. Mobility impaired; University, ON
    • Professor awareness. Every prof I have contacted for help has been receptive. Medical Disability; University, Atlantic Canada
    • Staff of the Special Services section have been helpful. Mobility impaired, Medical Disability; University, ON
    • Oral testing; extra time on tests. Learning Disability; University, Atlantic Canada
    • Outdoor lighting. It helps people with physical disabilities feel secure. Other-No use of right am?; University, Atlantic Canada
    • Recreation Leadership program was a great help to me. Learning Disability, Medical Disability; College, ON
    • Individual professors and the administrative staff in the Department of English at [The University] have been very helpful and are understanding of my condition. Mobility impaired, Medical Disability; University, ON
    • Calendar information. Medical Disability; University, Atlantic Canada
    • Some adaptations to campus: ramps, single level buildings. Mental Health Disability; University, ON
    • Bus from downtown to campus and back. Mental Health Disabilify; University, ON
    • Keeping in touch/contact on progress being made. Learning Disability; University, Atlantic Canada
    • Great service at [The College]. Learning Disability, Medical Disability; College, ON
    • Advice on meeting professors. Learning Disability; University, Atlantic Canada
    • The pay phones are now better equipped for people with a variety of disabilities. Deaf/Hard of hearing; College, MB
    • Microtext -- Need more staff and equipment and they would become an efficient service. Medical Disability; University, ON
    • Part-time -- It makes life a lot easier for me. I don't have to worry about writing three and four tests in one day. Medical Disability; College, ON
    • Special Services dept. is the most successful. Any changes taking place to aid disabled students are initiated by them, but cooperation from faculty and government is difficult and sometimes seems impossible. Medical Disability; University, ON
    • Reach -- I get the extra help that I need. Extra time for writing my tests, computers to use, and many more advantages. Medical Disability; College, ON
    • General Arts and Science -- It will help reduce the load of work when I get into the program I need, because I will have the credit. Medical Disability; College, ON
    • Because the campus is all interconnected, physical access is not difficult. mobility-impaired; University, MB
    • Wheelchair access and awareness -- Physical adaptive course in Kinesiology; all buildings have ramps for entrance. Blind/Visually impaired; University, ON
    • Security/social support. Blind/Visually impaired; University, ON
    • The accommodations for exams and the use of computers for essays during the exams. [...I I need a separate room for tests and freedom from background noise to concentrate. Learning Disability; University, ON
    • I am raded with the accommodations, not with t f~ em held against me. I got an A but only because I was able to get special accommodations. I am able. I just work in a different way. Learning Disability; University, ON
    • The awareness that I can be open with professors, rather than having to ask for every detail to avail myself of the conditions in which my abilities can be realized. Learning Disability; University, ON
    • Disability Assistance -- available to all students. Blind/Visually impaired; University, ON
    • Volunteer is always available to people with disabilities. You ask for help and it is usually given to you. Deaf/Hard of hearing; College, MB
    • Peer note taker program. Deaf/Hard of hearing; University, ON
    • [The College] has recently opened a new Special Needs wing with the latest requirements available. I have not had access to computers and all special needs services available. I have not dealt with them personally, although I have heard they are excellent. MobiIity impaired (lower back injury); College, ON
    • Peer tutoring. Deaf/Hard of hearing; University, ON
    • Services that are provided by Student Services or Information Centre. They try their best to help. Deaf/Hard of hearing; College, MB
    • Private rooms to write a test in. Makes it easier to concentrate. Mobility impaired, Learning Disability; College, ON
    • Accessible washrooms because they have big stalls which makes it easier to get around with my wheelchair. Mobility impaired, Learning Disability; College, ON
    • Automatic doors because they are at every door. Mobility impaired, Learning Disability; College, ON
    • All special needs services located in one area on main floor. Mobility impaired (lower back injulyl; College, ON
    • Having a board position set aside for a person with a disability in the Student Association makes representation easy at that level. Mobility impaired; University, MB
    • It is good to have one person to go to as advisor and special needs coordinator makes things less complicated. Mobility impaired; University, MB
    • Computer programs for blind people, and work tables at different heights for people in wheelchairs. Blind/Visually impaired; College, ON
    • [The University] has the audio library on campus. Learning Disability; University, ON
    • Good communication with my professors. Learning Disability; University, ON
    • Consultation with faculty and staff through the use of resource materials. Mobility impaired; University, Atlantic Canada
    • The campus is extremely accessible. The layout is excellent and community resources are available. Learning Disability; College, ON
    • Testlexam accommodation and schedules. Learning Disability; University, ON
    • The equipment available to students with special needs is outstanding. Learning Disability; College, ON
    • Student orientation. Mobility impaired; University, Atlantic Canada
    • Library. Mobiliy impaired; University, Atlantic Canada
    • Library and Computer Labs. Now that our school has more computers plus Internet, it really helps. Learning Disability; College, ON
    • Our Learning Centre. This dept. has a lot of options to help students deal with their work load. Learning Disability; College, ON
    • Most successful are elevators and ramps for physically disabled. Security is also good until 11 pm. Learning Disability; College, ON
    • Even though elevators are few and far between, they do exist in the college. This allows me to attend courses as an individual using a wheelchair. Lighting as well is sufficient in classrooms. Mobility impaired, Medical Disability; College, ON
    • [The University] Student Experience Program, a program set up to provide students with work experience on campus for 40 or 80 hours per semester, has provided all students, with and without disabilities, the chance to obtain valuable work experience, connections and some extra cash within the university community. Blind/Visually impaired; University, Atlantic Canada
    • Firstly the security and maintenance staff at [The University] are accommodating in whatever way they can be. If there is a curable problem which is brought to their attention as a disability issue, they will address it as quickly as possible. Blind/Visually impaired; University, Atlantic Canada
    • The counselling centre. The network of counsellors and staff provide a wide range of individual and group services in a wide variety of areas. On a number of occasions, I have benefited from their support and feel that it is a valuable part of the university which more students should make use of. Blind/Visually impaired; University, Atlantic Canada
    • a Being able to take part-time courses gives me the motivation and opportunity at the postsecondary level. This is achieved at my own pace. I think that it's important for a disabled student. Mobility impaired, Medical Disability; College, ON
    • Education Accessibility. Without this service, I wouldn't be able to attend college, either night courses or during the day. Having my books on tape, oral exams and tests, and a note taker allow me to succeed with independence both in class and out. Mobility impaired, Blind/Visually impaired, Medical Disability; College, ON
    • The most successful feature is the staff of Special Needs. Available, courteous, understanding and intuitive, they are the most valuable resource. Learning Disability; College, ON
    • Exam accommodations -- they give good accommodations for students with disabilities. Mental Health Disability; College, ON
    • The remodelling of student service areas to make counters etc. wheelchair accessible. It is now significantly less of a hassle to deal with administration staff. Also, it is less impersonal if you can actually see the person you are dealing with. Mobility impaired; University, ON
    • The removal of all barriers from food service area now allows disabled students to select their own food instead of having to rely on someone else to do so for them. Mobility impaired; University, ON
    • The installation of an elevator to make athletic areas, student lounges and the pub wheelchair accessible have led to a better integration of disabled students into mainstream college society. Mobility impaired; University, ON
    • Service pour personnes handicapees - tres efficace. Au moindre probleme en concernant mon handicap, ils'en occupent et ont beaucoup de services. Surditi/Personne malentendante; Universite, QC
    • Instructors attitude and cooperation -- Very approachable and available for help. Very understanding and allow accommodations to be made. Learning Disability; University, ON
    • For me, extra time on exams and separate room, because quiet and less stressful. Learning Disability; University, ON
    • Our computer labs and Internet setup -- There are lots of computers with Internet access open to all. There are also computers reserved for people with disabilities. Some have large screens, etc. Learning Disability; University, ON
    • Funding -- No scholarships, grants to help me get a computer. Learning Disability, Other-Chronic Hip Condition; University, ON
    • Special Services: Exam and test taking stalls -- I couldn't get by without use of computer and extra time. Learning Disability, University, ON
    • The accessibility of student counselling, for both disabled and other students. The large range of services available cover areas ranging from academic concerns to personal issues (ie. stress management, grief counselling). Other-Post Traumatic Stress Dzsorder; University, ON
    • The open availability of support services for disabled students - providing advocacy services to aid students to continue their education while contending with difficulties beyond a student's control. Other-Post Traumatic Stress Disorder; University, ON
    • Special orientation program for students with disabilities. This is important since it allows (at least for that first week) a sense of the types of services available to students with disabilities. Blind/Visually impaired; University, QC
    • Transit from campus to campus due to its excellent schedule. Blind/Visually impaired; University, QC
    • The emphasis put on ability rather than disability. The very name of the office - Ability and Access Office - promotes a positive outlook for the student and hisher potential as a person. Other-Post Traumatic Stress Disorder; University, ON
    • [The Centre] -- Very helpful in assisting students with their needs at university. Providing academic counselling for students with disabilities and learning assistants to those who need tutoring. Learning Disability; University, ON
    • Alternative examination procedures. Blind/Visually Impaired; University, ON
    • Friendly staff in Disability Service Office. Blind/Visually Impaired; University, ON
    • Alternative format study materials. Blind/Visually Impaired; University, ON
    • The Office for Students with Disabilities has good connections with all profs so it is easy to access alternate learning environments or exam accommodations. Blind/Visually impaired; University, QC
    • Special Services: Proofing of papers -- Polished papers make big difference between low B and high B; Counselling -- Helps since society often scapegoats others with disabilities; provides emotional support not given by family or some peers. Learning Disability, Other-Chronic Hip Condition; University, ON
    • Counselling from learning disability professional; provides connection to university through empathic and understanding individual. Mental Health Disability; University, ON
    • Office for Learning/Physical Disability; provides access to materials needed like books on tape. Mental Health Disability; University, ON
    • Program for extra time to do exams. This helps all people who have access to special needs facilities. Multiple Disabilities; University, ON
    • Financial support helps a lot. Mental Health Disability; University, ON
    • The Office for Students with Disabilities is helpful, well organized, and active on the part of its members. Blind/Visually impaired; University, QC
    • Les services de bureaux des interpretes parce que quand j'ai besoin de savoir les techniques des LSQ ou je savais lui rejoindre facilement et le plus rapide. Surdite/Personne malentendante; Cegep, QC
    • Interprete (LSQ) parce que je suis assez satisfait qu'il connait une technique de l'interprete (Langue des Signes Quebecois) pour les techniques des informatiques et infographies. L'interprete a obtenue leur certificat des interpretes personnels. SurditePersonne malentendante; Cegep, QC
    • Help with school work and in class work, e.g. note taker. Learning Disability; College, ON
    • Additional time for exams. Mobility impaired, DeaJ/Hard of hearing, Medical Disability; College, ON
    • Extended course program for mature students and/or SWD. Mobility impaired, Deaf/Hard of hearing, Medical Disability; College, ON
    • L'ascenseur qui etait deja la a mon arrivee. Deficience m otnce; Cegep, QC
    • L'employe de la maintenance toujours disponible pour les retouches techniques. Deficience motrice; Cegep, QC
    • Assistance with transportation, to help people to get to school. Learning Disability; College, ON
    • Prise de la note parce que je concentre facilement l'interprete quand le professeur, en m6me temps, l'autre eleve entendant ecrit la note pour nous. Surdite/Personne malentendante; Cegep, QC
    • Transport pour services adaptes. Surditk/Personne malentendante; Cegep, QC
    • Le responsable local pour les handicapes est tres sympathique et est d'une oreille attentive. SurditcYPersonne malentendante; Cegep, QC
    • The Special Needs Coordinator because she helps me access the services that help me in my class. Deaf/Hard of Hearing, Speech Impaired; University, ON
    • The Peer Tutoring Program because I had help from older students to understand the course work. Deaf/Hard of Hearing, Speech Impaired; University, ON
    • Les preneurs de notes (meme si je n'aime pas qa, plusieurs etudiants seraient pr6t a le faire benevolement egalement les interpretes gestuels). Surdite/Personne m alentendante; Cegep, QC
    • Note-taking [assistance] helps me to give full attention to the professor while another person takes my notes. Deaf/Hard of Hearing, Speech Impaired; University, ON
    • Le systeme de preneur de notes. Troubles d'qpren tissage, don t le syndrom e de deficit d'attention; Cegep, QC
    • La personnelle qui s'occupe de nous. La secretaire, responsable preneur de notes.. . Troubles d'apprentissage, dont le syndrome de deficit d'attention; Cegep, QC
    • [The College] -- Built to accommodate. Mobility Impaired; University, ON
    • [The Library] -- Built to accommodate. Mobility Impaired; University, ON
    • My profile sent to my instructors-- This reduces my anxieties; less stress for me since I have a letter of introduction re: my migraines. Medical disability (Migraines); College, ON
    • Private counselling. Mobility Impaired; College, ON
    • Facilities set up for disabled students. Mobility Impaired; College, ON
    • [The College] Special Needs staff are truly amazing. They are in it for the benefit of students because of ON. I wouldn't change schools it. Learning Disability; College, ON
    • Friendliness of staff; willing to help students. Mobility Impaired; College, ON
    • a There are ramps at all entrances to the College with electric doors, making the building accessible at all times. Other- Agility (RSI); College, ON
    • The access to private rooms for testlexam writing. Excellent. Learning Disability; College, ON
    • The physical accessibility is better than at most institutions I have attended. Learning Disability; College, ON
    • Faculty (teachers) -- Understand and are willing to help in any way they can. Learning Disability; College, ON
    • Student Awards Service -- The people are amazing. They made my year. Care, respect, unlimited help and support. Without them I would not have gone to postsecondary school. [The College] is the only school I have seen where it is done so well. Learning Disability; College, ON
    • The Student Centre for Disabilities. The staff that works there go above and beyond what their job entails to accommodate students. Learning Disability; College, ON
    • Relocating classes. Service is quick, well coordinated. Mobility impaired; University, QC
    • Centre for Students with Disabilities -- A required liaison for students to achieve success in their studies. (I think the Students' Association could do more than they do.) Mental health, Medical disability; College, ON
    • A Liaison with security staff (who are frequently insensitive to the needs of persons with disabilities). Mobility impaired; University, QC
    • Great chairpersons for each department, willing to help students. Mental health, Medical disability; College, ON
    • The Learning Centre offers a full range of service to students with disabilities of all kinds. I haven't heard any complaints about their services. Personally, I would not be able to complete my studies successfully without the note-taking and test accommodation services. Other-Agility (RSI); College, ON
    • The centre for student development has helped me, acting as liaison with my department when I needed them to intercede. Deaf/Hard of hearing, Learning Disability, Acquired Brain Injury; University, ON
    • Peer Helper Program because students who have been at school longer will be able to help a student with a disability cope with getting around. Mobility impaired; College, ON
    • Disseminating of information. I have not always chosen to make use of tours, orientation -- but when I need a specific question answered, someone is always on hand. Mobility impaired; University, QC
    • Support -- I feel this is important and successful because the teachers are always there when you need to talk to them or have concerns. They listen to you and try to help in any way they can. I feel it would be very difficult to cope and survive the transitional changes without this. Learning Disability; College, ON
    • Availability of Office for Students with Disabilities staff to students. Blind/Visually impaired; University, QC
    • PLT is fairly successful. Most of the clientele go there for any special needs equipment or help. Blind/Visually Impaired; College, ON
    • Office for Students with Disabilities staff standing up for students. Blind/Visually impaired; University, QC
    • Peer helper program is very successful in matching any student with a peer to help orient them around the school and just to talk. Blind/Visually Impaired; College, ON
    • Computer learning aids; examination organization. Blind/Visually impaired; University, QC
    • Accommodations -- I feel this is very important and successful because. .. without special needs help, it would be very difficult to complete my school year and program. Learning Disability; College, ON
    • [The University] Disability Awareness Committee -- because it deals with people with disabilities. Mobility Impaired; University, ON
    • Faculty in general because they are aware of accommodations. Mobility Impaired; University, ON
    • Attendant Services -- because they treat everyone as an equal. Mobility Impaired; University, ON
    • The Office for Students with Disabilities and its services (computer labs, lounge, etc.) The coordinator is excellent and very fair. She really cares about students. Learning Disability; University, QC
    • They [disability office] are very flexible and ask faculty to be flexible with PWD. This really helps a lot. I praise the services that the disability office is providing. Learning Disability; University, ON
    • Peer tutoring servicehours available to students with disabilities. This is a great program and really has made a difference to me. Learning Disability; University, QC
    • People at the office really care. They are not just doing it because it's their job Learning Disability; University, ON
    • Computer labs for disabled students and staff who work there are very knowledgeable about various types of computers. Learning Disability; University, QC
    • Counselling -- they are very eager to see you succeed and they will do whatever it takes to make it happen. Mobility Impairment, Learning Disability; College, ON
    • Teachers do a fabulous job even though they have not worked with the disabled their entire life. Mobility Impairment, Learning Disability; College, ON
    • Awareness -- promote, advertise around campus. Learning Disability; University, ON
    • Peer tutoring has helped me understand my courses and helped my confidence. Mobility Impairment, Learning Disability; College, ON
    • Elevators/Rarnps -- I need them! Mental health, Medical disability; College, ON
    • Bonne preparation des professeurs en general a nous reservoir. Deficience motrice, Autre-Les mains et les pieds; Universite, QC
    • Bonne integration en groupe. Autre- Les mains et les pieds; Universite, QC
    • Preparation au debut de session. - Rencontre avec la conseillere et etabli les coiit pour chaque sessions. Deficience motrice, Autre-Les mains et les pieds; University, QC
    • Tout d'abord, je crois que l'acces a ma faculte est excellent. Il existe de nombreuse rampes d'acces qui sont en general assez bien arranges. Deficience motrice; Universitd, QC
    • Transport. Deficience motrice; Universite, QC
    • Le soutien administratif pour les etudiants fait de leur mieux pour nous aider. Cecite/Deficience visuelle; Cegep, QC
    • Le service pour les handicapes est excellent. Deficience motrice; Universite, QC
    • La bibliotheque est regulierement tres accessible; il existe un ascenseur pour y utiliser et le personnel est disponible en tout temps lorsque je veux un livre que je ne peux pas attendre. Difzcience motrice; Universite, QC
    • Le laboratoire d'informatique de ma faculte est regulierement tres accessible. Tous les ordinateurs sont surposes a une hauteur confortable qui me permet de les utiliser facilement lorsque je suis assis dans mon fauteuil roulant. Deficience motnce; Universite, QC
    • Les transports en commun nous debarquent en avant le cegep. Cecite/Deficience visuelle; Cegep, QC
    • Je trouve que les professeur de [l'universite] ont peur d'avoir une personne handicapee dans la classe. Deficience motrice; Universite, QC
    • Il te laisse tellement indifferent. Tout ce que ils veulent c'est de nous decourager. Deficience motrice; Universite, QC
    • Prolongation du temps pour les examens. Le service d'interprete est excellent. Surditd/Personne malentendante; Cegep , QC
    • Meme certain directeur adjoint se donne la main avec des professeurs. Deficience morrice; Universite, QC
    • Bureau pour handicapes. Deficience motrice; Universite, QC
    • Preneur de notes parce qu'a l'occasion je dois m'absenter de l'ecole pour des sejours d'hospitalisation. Autre-Deficience pulmonaire; Universite, QC
    • Les personnes ressources des services aux etudiants nous transmettent de l'information et nous aide dans nos demarches. Autre-Deficience pulmonaire; Universite, QC
    • Ordinateurs. C'est pratiques parce qu'il n'y a pas beaucoup de personnes qui les utilisent donc on est siire qu'il y en a toujours un de libres. Autre-Deficzence pulmonaire; University, QC
    • Service d'aide financiere pour les personnes sourdes (seulement les bourses). Tres pratique mais il faudrait augmente le montant a cause les frais scolaire qui augmente de plus en plus. Surdith/Personne malentendante; Cegep, QC
    • Le local de travail adapte -- local bien equipe pour etudiants ayant une deficience visuelle. Cecite/Deficience visuelle; Universite, QC
    • L'edifice des services -- bonne adaptation des liens, et portes automatiques. Ctcite/Deficience visuelle; Universite, QC
    • Les preneurs de notes aussi, je ne peux pas ecrire parce que je ne peux pas suivre en m6me temps a ecouter face l'interprete. Je suis satisfait d'engager les preneurs de notes. Surdite/Personne m alentendante; Cegep, QC
    • La prise de notes, car la prise de notes me permet de suivre efficacement les cours en me concentrant sur mon interprete sans perdre aucune information que lorsque je prends moi-meme des notes. Surdite/Personne malentendante; Cegep, QC
    • Les interpretes fournissent aussi un bon service, car je comprends et me concentre mieux au cours et avec les interpretes. Je peux leur faire repeter lorsque je ne comprends pas. Surdit/Personne malentendante; Cegep, QC
    • Bibliotheque: Je sais qu'ils ont tout le materiel necessaire pour les aveugles, entre autres. 11s ont beaucoup de materiel pour faciliter le travail des handicapes. Surdit/Personne malentendante; Universite, QC
    • Bibliotheque - Registraire. L7edifice est tres bien adapte aux handicapes et tres accessible. Surdite/Personne malentendante; Universite, QC
    • Le tutorat pace que j'ai de la difficulte en fran~ais pour ameliorer de l'ecriture et de lecture. Surditt/Personne malentendante; Cegep, QC
    • Les services interprete gestuels nous permettent a aider pour comprendre les cours important. Surdit/Personne malentendante; Cegep, QC
    • L'aide aux etudiants, leurs organisations est globale. Nous pouvons facilement avoir differents services. Cecite/Deficience visuelle; Cegep, QC
    • Bureau d'accueil des personnes handicapees. -- la coordonnatrice.-- on est toujours au courant selon nos besoins. Deficience motrice; Universitte, QC
    • Departement des sciences sociales. Prennent en consideration nos demandes. Deficience motrice; Universite, QC
    • Accessibilite des toilettes. Deficience motrice; Cegep, QC
    • Bibliotheque: offrent des services essentiels. Deficience motrice; University, QC
    • Les service de tutorat m'aident beaucoup aussi, car ils permettent de m'ameliorer et de surmonter mes difficultes. Surditi/Personne malentendante; Cegep, QC
    • La bibliotheque -- le bureau d7accueil a mis les bouchees double afin de rendre la edifice accessible. Colories avec me bande contrastante, ascenseurs adaptes etc. Cecit/Deficience visueIle; Universite, QC
    • Relation avec personne conseillere aux personnes handicapkes. Deficience motrice; Cegep, QC
    • Prise de notes avec papier carbone. Deficience motrice; Cegep, QC
    • Tutoring -- Readily available; excellent tutors. Medical disability (Migraines); College, ON
    • [L'universite] est pres de tout, bien centree, facile d'acces avec le metro. Tous les services y sont regroupes. Cecite/Deficience visuelle; Universite, QC
    • Policy of administration to encourage people with disabilities to attend. Because this really shows support by the school. Blind/Visually Impaired; University, ON
    • Tres bon service d'aide a la recherche d'emploi: possibilite d7emprunter un cartable d'offre d'emploi comme je ne peux pas les lire a l'ecran. Cecite/Deficience visuelle; Universite, QC
    • Improvements in large print computers and utilization of PCS in general. Makes it easier for students with visual impairments to complete their studies. Blind/Visually Impaired; University, ON
    • Understanding instructors. Helps students to study and gives needed encouragement for such. Blind/visually Impaired; University, ON
    • Elevators- easy access. Bilateral Epicondylitis (both elbows); College, ON Counselling services - excellent; very helpful. Bilateral Epicondy litis (both elbows); College, ON
    • [L'universite] a un esprit militantisme, contestataire. C'est important. Ceciti/Deficience visuelle; Universite, QC
    • Exam accommodations and facilitators - excellent. Bilateral Epicondylitis (both elbows); College, ON
    • The Disability Centre gave me confidence that I'm able to finish University, even though I suffer from fybromyalgia and depression. They're there for me when I most need it. They saved my life. I value their work, because no matter what you have, they don't question you. They respect you no matter what you have. Other-Chronic Fatigue, Fybromyalgia; University, ON
    • Automatic doors -- Doors that are not automatic are being changed or remain open. Automatic doors allow easier access to different services. Learning Disability; University, ON
    • Ils m'ont trouve une accompagnatrice. Deficience motrice; Cegep, QC
    • Alentour des travaux dans la construction d'une toilette adaptee. Deficience m otrice; Cegep, QC
    • Most rooms used for testing are in one building, limiting the amount of times you need to be outside. Learning Disability; University, ON
    • Counselling -- Readily available; caring and sensitive. Medical disability (Migraines); College, ON
    • Good elevators and ramping to get to any classroom or office. Learning Disability; College, ON
    • Learning Centre -- Directs students to where services can be accessed and helps them as much as possible to obtain services. Mobility impaired; College, ON
    • Service offert par le responsable des personnes handicapees. En general il fait le lien avec l'etudiant, les profs et les autres services. Dcificience motrice, Deficience de la parole; Cegep, QC
    • Student Equity Committee -- Brings forward all issues of concern for disabled students to proper department and pushes to have problems rectified. Mobility impaired; College, ON
    • services d'aide pour les personnes handicapees (personne qui s'occupe les interpretes, preneur de note etc). Le service est tres bon. Surditk/Personne malentendante; Cegep, QC
    • Aide pour les choix de cours. Cecite/Deficience visuelle; Cegep, QC
    • Aide financieres aux etudiants: Aide pour completer les formulaires, Service personnalise. Ceciti/Deficience visuelle; Cegep, QC
    • Le service de transport adapte (taxi). Deficience motrice; University, QC
    • L'aide financiere est relativement bonne griice a l'implication du Ministere de l'education. Deficience motrice; Universite, QC
    • Au point de vue integration de la personne aux services de l'universite. quand m6me accessible pour tous. Deficience motrice; Universite, QC
    • C'est Personnes ressources toujours disponibles. Deficience motrice; Universite, QC
    • Accessibilite - excellent. Deficience motrice; Universite, QC
    • L'integration des personnes handicapees. Deficience motnce; Universite, QC
    • Programme de droit a [l'Universite] bien adapt6 a nos services. Deficience motrice; University, QC
    • I am not familiar with any other features in my educational facility, as I do not have anything to do with any other services for people with physical disabilities. But I'm sure that there's many more that I am not aware of. Mobility Impaired; University, ON
    • Outils de travail: Un manque de budget et un manque de comprehension des administrateurs. Ex. plus d'un mois pour la reparation de l'ordinateur relie au reseau interne, les tables a la bibliotheque trop bases. Deficience motrice, Cecite/Deficience visuelle; Cegep, QC
    • [name]. Excellent person to work with. Very approachable and trustworthy. Great person to visit with when writing exams. Learning Disability; College, ON
    • Les profs et le personnel auraient besoin d'un formation continue pour apprendre qu'il y a autant d'handicap qu'il y a de personne, que les besoins sont pour la session et non dans les 5 annees a venir. Deficience m otrice, Cecite/Deficience visuelle; Cegep, QC
    • [The Centre] for Persons with Disabilities because it gives people with disabilities the chance to receive a successful education. Mobility Impaired; University, ON
    • Services d'integration aux etudiants handicapes (SIPH): Services individualises, laboratoires d'equipements adaptes, personnes ressources, liens avec les modules et departements, les profs., liens avec la personne responsable des locaux. Deficience motrice; Universite, QC
    • Service de preneur de notes. Deficience m otrice; Cegep, QC
    • Services aux etudiants handicapes, evaluation des besoins. Deficience motrice; Cegep, QC
    • Explication des besoins aux enseignants (lettre). Deficience motrice; Cegep, QC
    • Library -- Librarian was so helpful in accommodating my needs. Medical-Colitis and Fybromyalgia; College. ON
    • Computer accessibility -- Special computers for students with disabilities in a separate room, easy to access. Deaf/Hard of hearing; College, ON
    • Isolation [for exams] if needed. Learning Disability; University, ON Academic accessibility. Medical Disability; University, QC
    • For all students with disabilities, by observation only, I would say the services of the staff; the accessibility to the office itself; the equipment available to students with disabilities. Medical Disability; University, QC
    • Computers, computers, computers. You can't compete if you hand things in handwritten. Mental Health Disability; University, QC
    • Automatic doors at all entrances. BlindYVisually impaired; College, ON
    • Financial aid for equipment is prompt. They process quickly and help you get what you want. Learning Disability; College, ON
    • Extended time for exams. Learning Disability; University, ON
    • Computers for exams. Learning Disability; University, ON
    • In the Social Services department, I enjoy the teachers. Learning Disability; Northern College, ON
    • Books on tape. Learning Disability; University, QC
    • I think that the applied nature of [the University's] programs appeal to LD students. The heavy work loads and high number of class hours a week help to give school structure that I badly needed and wouldn't get at a trade school or another university. Learning Disability, Medical Disability; University, ON
    • The Access Centre! The staff are amazing and will totally go out of their way for you. I would have been lost without them. Learning Disability, Medical Disability; University, ON
    • Special Needs Librarian -- She is always accessible to get research help, with SN room and equipment. Blind/Visually impaired; College, ON
    • Special Needs Services -- New section of college, very accessible, bright, wide. Great selection of equipment to help students. Blind/Visually impaired; College, ON
    • Bookstore/Computer Store -- Many products - books, software - for everyone; easy to access; books easy to find, in sections for each program. Deaf/Hard of hearing; College, ON
    • Library Services -- Librarians are always willing to help find what you need; always know what you are looking for; very supportive, great staff. Deaf/Hard of hearing; College, ON
    • Office for Students with Disabilities -- Effective, organized and extensive. Mobility impaired; University, QC
    • The way letters are written to professors from the Office of Students with Disabilities. It gave me an in to talk to all my professors and advocate my own needs. Mental Health Disability; University, QC
    • Accessible bus on campus; very helpful for those with mobility disabilities. Mobility impaired; University, QC
    • The one-to-one counselling by the centre helps in building and maintaining my self-esteem and gives strategies on how to handle situations andlor events. Learning Disability; University, ON
    • Computers for exams. Learning Disability; University, QC
    • It is one of the best colleges I have attended in training in terms of instruction and helpfulness. Blind/Visually impaired; College, ON
    • Note taking Service: One does not have to go through the hassle of finding their own note taker. At the beginning of the year, one simply gives the Special Needs Office a list of their courses and the rest is taken care of. Learning Disability; University, ON
    • Letters for the teachers. Learning Disability; University, QC
    • [The University's] Disability Services - - Has helped me greatly in terms of accessible formats for exams. This service while not very successful in improving physical access for me has done what they can for me. Mobility impaired; University, ON
    • Special Needs -- We are very fortunate at [The University] to have a wonderful individual coordinating services for Special Needs students; she goes above and beyond the call of duty. Mobility impaired; University, ON
    • Special Readers Services -- Program which puts texts and other reading materials into accessible formats. This service also provides access to computers that have special features to help people with disabilities write papers, etc. Example: voice input, adjustable desks, large screens, voice output, etc. Mobility impaired; University, ON
    • Instructors are encouraging about helping me get through. Blind/Visually impaired; College, ON
    • Special Registration Services -- I've attended one college and another university before attending [The University]. [The University's] Disability Services has worked with staff to create a hassle-free, low run around registration for students with disabilities. Mobility impaired; University, ON
    • Special Needs Counsellors are very helpful. Blind/Visually impaired; College, ON
    • Athletic programs and facilities -- [...I; Athletic centre; Varsity. Deaf/Hard of hearing; University, ON
    • [The Centre] needed for help in library. Learning Disability; University, ON
    • [The Centre] overall. Learning Disability; University, ON
    • Photocopy pass. Now I can have the same information as those who can afford it. Mental Health Disability; University, QC
    • [Service] coordinators because they are able to do battle for us when we don't know what to do. Learning Disability; University, ON
    • Registration and helpfulness of staff. Medical Disability; University, QC
    • They try to cooperate. Learning Disability; College, ON
    • Most of the programs are good. Learning Disability; University, QC
    • Course selections -- variety. DeajYHard of hearing; University, ON
    • Libraries -- Lots of material on different subjects; Very accessible. Deaf/Hard of hearing; University, ON
    • Housing: A student with a disability is guaranteed a room in residence to eliminate the burden of looking off campus. Learning Disability; University, ON
    • Latest addition for those with disabilities (i.e. elevators)-- have made good choices; a bit slow to come about, but once in place are generally very good. Mobility impaired; University, ON
    • The disability service office helped me get good teachers and a good schedule. Deaf/Hard of hearing, Blind/Visually impaired; University, QC
    • Faculty -- Very willing to help and to accommodate students with special needs. Mobility impaired; University, ON
    • Our Office for Students with Disabilities is an excellent resource with dedicated people. The on-campus transportation is excellent and provision of alternative exam formats is great. Other- Severe Tendonitis; University, QC
    • The services for students with disabilities is excellent at dealing with each student and working along with teachers. ([name] is a wonderful counsellor.) Learning Disability; Cegep, QC
    • Volunteers because they made the adjustment to university a lot easier, providing assistance in getting to class. Blind/Visually impaired; University, ON
    • Special Needs Department because, unlike other Universityes, I actually had my textbooks on tape when I needed them, instead of when my course was finished. Blind/Visually impaired; University, ON
    • Extended time for examinations saved my life. Without it I couldn't have succeeded so well. Learning Disability; Cegep, QC
    • Learning Assistance Centre -- Make all possible accommodations they can and are always open to helping. Mobility impaired; University, ON
    • Tutoring -- Although the school may be a little slow at finding tutors, they still get it done. (These are the only two services I use at the college.) Other-Brain injury; College, ON
    • Note taking -- The school will provide you with this service as soon as they are able to. Other-Brain injury; College, ON
    • Special Needs Office -- Very attentive; willing to help with accessibility issues outside immediate program, i.e. GMAT accommodations. Blind/Visually impaired, Short-term m emory problems; University, ON
    • Access to computers and technology -- Disabled student services establishes what the persons needs are and tries to find appropriate technology to help them. Mobility impaired, Speech impaired, Learning Disability; University, QC
    • Most successful would be resource people. They can help when most needed. But it is very difficult to see the persons working there at any time. Learning Disability; University, ON
    • Adaptive technology rooms in [one of the Libraries] -- Provides all the equipment I need in one location; It's quiet; Personnel on staff during business hours to assist specifically those in the lab. Blind/Visually impaired, Short-term memory problems; University, ON
    • Automatic doors and ramps -- very good. The CSD office installed an automatic door where I needed one. Mobility impaired; College, ON
    • A very good and personalized service at the Centre for Students with Disabilities. All counsellors are very knowledgeable and attentive to students' needs. Mobility impaired; College, ON
    • Parking facilities -- very good. Mobility impaired; College, ON
    • The note takers, exam accommodations (computers, extended time, room accommodation) take the pressure off. I can talk to myself, I can pace, I can use the spell check. It is easier to keep org&ized. Learning Disability; University, ON
    • [The Centre] is a place I can go and be understood when no-one else seems to think there is a problem. A safehaven, an advocate, a cheering squad. Learning Disability; University, ON
    • I'm also pleased to have access to a secluded room (a lounge) when I need to get away from the crowd. Learning Disability; Cegep, QC
    • Extended exam time -- They fairly provide extended time, taking into account the person's disabilities. Mobility impaired, Speech impaired, Learning Disability; University, QC
    • Office for Students with Disabilities -- They give support needed in order to continue. Mobility impaired, Speech impaired, Learning Disability; University, QC
    • Disability services -- without them I would have quit. Especially what I went through last year. They've helped me to hang on and did everything in their power to accommodate my impairments. Medical- Colitis rmd Fybromyalgia; College, ON
    • Great services person. Mobility impaired; College, AB
    • Great instructors. Mobility impaired; College, AB
    • Staff for assistance when required. Mobility impaired; College, BC
    • Accessible washroom. Mobility impaired; Northwest Com m unity College, BC
    • Automatic doors. Mobility impaired; Northwest Community College, BC
    • Computer access. Mobility impaired; University, AB
    • Library services very helpful, courteous. Other-Left hem i-paresis; University, BC
    • Physical accessibility; good ramps, automatic doors, washrooms. Mobility impaired; Univevsity, AB
    • [One Campus]: The physical layout and the personal concern of the staff, especially student services. Staff provide a feeling of "potential" that enhances the involvement of students with disabilities in the learning environment. This campus is far less intimidating than [the other campus]. Medical Disability; College, BC
    • The instructors and staff are supportive of students. The small class sizes and personal interaction is probably the best aspect of attending this institution. Medical Disability; College, BC
    • The access to help if needed, despite the department, location, or the student's abilities. Learning Disability; College, AB Teachers who care; excellent. Learning Disability; College, AB
    • [The College] is a correspondence school which allows me to create an appropriate study atmosphere and work at my own pace (within the limits of CSL). Learning Disability; College, BC
    • My school provides a plethora of services for the learning disabled students. Learning Disability; University, BC Counselling service, both personal and scholastic; excellent. Learning Disability; College, AB
    • Flexibility. Learning Disability; University, BC
    • Learning Support Services for writing tests; very good to excellent. Learning Disability; College, AB
    • Nice teachers (most of the time). Learning Disability; University, BC
    • Accessibility -- Layout, elevator, wheelchair access, etc. Other-Neurological; College, BC
    • Adult Services -- Very concerned with student need despite campus size. Other- Neurological; College, BC
    • Lots of networking to help et through the red tape. other-Neumlogicaf College, BC
    • Learning Support Services have helped me and others to realize our greater potential with the services they provide. Learning Disability; College, AB
    • Good programs, courses. Learning Disability; University, BC
    • Computer services is very good. Learning Disability; College, BC
    • Teachers: The desire to help the students overcome any obstacle despite personal limitations. Learning Disability; College, AB
    • Tutoring, very helpful. Other-Left hem i-paresis; University, BC
    • [Name], Education Equity Coordinator; Because of his non-formal approach with me and encouraging comments, smiles and nods. Other-Right Wrist Impaired; College, SK
    • Centre for Students with Disabilities computer lab -- accessible equipment. Blind/Visually impaired; University, BC
    • Special counters1computers in the Registrar's office. Multiple Disabilities; University, BC
    • Note takerslreader. Blind/Visually impaired; University, BC
    • Exam accommodations. Blind/Visually impaired; University, BC
    • Note takers -- They make listening to the prof easier. Multiple Disabilities; University, BC
    • Accessing the Disability Student Service office. She is very helpful and resourceful and she can help deal with instructors if need be. Deaf/Hard of hearing, Mental Health Disability, Medical Disability; College, BC
    • I was able to do my exams in a private room away from distraction. Blind/Visually impaired, Dyslexia; College, AB
    • LSS was able to obtain enlarged texts for me in 5 of my 6 semesters. Blind/Visually impaired, Dyslexia; College, AB
    • Operation of Disability Resource Centre. Mobility impaired; University, BC
    • Duplicating faithfully enlarged all of my in class work without complaint. Blind/visually impaired, Dyslexia; College, AB
    • The learning resource room; Helps you with your studies and after getting approval for a tutor, helps you to ensure you get the right tutor for your area of study. Other Back and neck; College, SK
    • Having a disability counsellor to talk to because they understand the frustrations that you are going through. Other-Back and neck; College, SK
    • Students older, feel comfortable. Much attempt is made to make testing of learning disabilities a positive experience. Much support and encouragement are given once testing is done and tutoring has begun. Learning Disability; College, SK
    • Disability Assistance Program -- Extremely helpful all over campus. Mobility impaired, Medical Disability; University, BC
    • Disability Centre -- Great help. Mobility impaired, Medical Disability; University, BC
    • Audio-visual Department -- Ta in is Disability; University, BC
    • invaluable. Mobility impaired, Me rca a Teaching good; want students to pass. Teachers give students every chance to pass. Much help and encouragement given along the way. Learning Disability; College, SK
    • Maybe will get laptop; will help with my courses. Medical Disability; University, BC
    • Little communication with other departments. Medical Disability; University, BC
    • The number and location of elevators is reasonably good. Mobility impaired; University, BC
    • Not a very big campus, like [another University] where you have to walk long distances to attend classes. Mobility impaired; University, BC
    • We have a Disability Resource Centre and people help us with our problems. Medical Disability; University, BC
    • Extended times and exams. Medical Disability; University, BC
    • Transportation -- excellent. Blind/Visually impaired; College, BC
    • Staff and faculty -- excellent. Blind/visually impaired; College, BC
    • Accommodating students who need special equipment while on campus. Things like adapted chairs and desks, computer equipment and computer software. Mobility impaired; College, AB
    • Accommodating disabled students with separate rooms with individual student helpers tutoring. Mobility impaired; College, AB
    • There is an abundant supply of volunteers to help students with disabilities get through. Mobility impaired; College, AB
    • TTY: More and more TTYs are being installed around campus. Some services have TTY; for example student registrar's office and Services for Students with Disability office. We have a TTY pay phone in the student union building. SSD office still negotiating in requesting more TTYs being installed everywhere on campus. Deaf/Hard of hearing; University, AB
    • Note takers: We have two volunteers in every class if we request this service. The volunteers tend to use NCR paper and they are really good about it. Sometimes we photocopy notes. Overall I think it's quite good. Deaf/Hard of hearing; University, AB
    • Student Support Services is all that I require. It is a d~verse group that looks after all my accessibility needs: special needs; mediating; transportation; required equipment. Mobility impaired, Medical Disability, Other; College, BC
    • Services for Students with Disabilities: This office helps all students with disabilities. They go out of their way to help and are actively involved in bringing accessibility issues to the attention of the university. Learning Disability; University, AB
    • Elevators in the Students Union Building: The elevator buttons all have braille, the elevator has a voice to say what floor it is on and whether it is going up or down. There are also large numbers outside the elevator on every floor. Learning Disability; University, AB
    • The Disability Resource Centre is great for support, outreach, and exam accommodations. Blind/Visually impaired; University, BC
    • [The Centre] provides adaptive technology with computers and books on tape. Blind/Visually impaired; University, BC
    • Refuge areas. Blind/Visually impaired; University, BC
    • I think [the Centre for SWD] is very successful at ensuring that students with disabilities have the required note takers and exam accommodations. In terms of service, the Centre is excellent. Without these services many students would not be able to finish their degrees. If a student with a disability has a concern, they can go ask questions in order to find a solution at the Centre. I know that if I am facing a problem, e.g. a professor doesn't want to give me extra time, the Centre will step in and advocate for me when I am not being listened to. If you have a problem with a room, the Centre will change the room. This ensures that students have the opportunity to take whichever course they want to, without being limited. Other-Loss of fine motor control; University, BC
    • Interpreter Services: We the students can say who we prefer to work with and who we will not work with. The Interpreter Coordinators are very friendly and always make sure we are satisfied with the service and interpreters. I am very happy with this service. Deaf/Hard of hearing; University, AB
    • The one requirement I ask from the university is that of extra time to complete examinations. I found previously that, when this was not available, I became particularly prone to panic, especially with long essay type work. I am now almost 65 years of age [...I I believe that education is an essential part of self-realization, and of ultimate importance in the life process. Medical Disability, Other-Dystonia; College, AB
    • Features: Elevator in recreation centre and low ramps, street to curb. Other-Right hand amputee; College, AB
    • Services: Staff service members are willing to do what they can to assist the students. Other-Right hand amputee; College, AB
    • Cooperation -- excellent. Blind/Visually impaired; College, BC
    • I'm not aware of any programs curtailing people with disabilities. Other- Right hand amputee; College, AB
    • The Disability Resource Centre is vital in that it coordinates services for students with disabilities. It acts as a mediator and advocate for us. Medical Disability; University, BC
    • Disability Resource Centre. Mobilify impaired; University, BC
    • [The Library]. Mobility impaired; University, BC
    • [The Library] -- All three of these are good: accessible; well ramped; has elevators; accessible washrooms; friendly and helpful staff. Mobility impaired; University, BC
    • Course accessibility is important for some people, like myself, who need extra time or adjustments to the usual procedures. Medical Disability; University, BC
    • Instructors: The instructors on campus (well at least a good majority) are always willing to help out. They help provide a wonderful experience at the university. They are very accommodating. Learning Disability; University, AB
    • The Office for Students with Disabilities is very busy but they are organized and care for each student. The have good counsellors and wonderful volunteers. Blind/Visually Impaired; University, AB
    • Good contrast on classroom numbers. Blind/Visually impaired; College, AB
    • Easy to find my way around. Blind/Visually impaired; College, AB
    • Volunteer Note taking with NCR paper. Allows me to see what ishas been written on the board. Blind/Visually impaired; University, AB
    • Alternative text book searches. Large print production. Location of talking books. Blind/Visually impaired; University, AB
    • Counselling support when nursing department wanted me not to have exam accommodations. Medical Disability; College, AB
    • Counselling services very helpful, courteous. Other-Left hemi-paresis; University, BC
    • Student Services for Disabled is helpful and very accommodating. Blind/Visually impaired; College, AB
    • Advisors are open to changes in needs. My vision fluctuates; some days worse than others. Accessibility is not deterred by this: eases frustration. Blind/Visually impaired; College, AB
    • The Assistant Counsellor is great; always open and a great person to talk to. Learning Disability; College, AB
    • They still helped even though my funding [request] was not accepted. Learning Disability; College, AB
    • I have always had a computer available to me when I needed it. Learning Disability; College, AB
    • Advisors are very helpful in finding solutions to education problems. Have discussed attending other schools which were not interested in "dealing with" my impairment. Blind/Visually impaired; College, AB
    • Can quickly access services; I do not lose study time in waiting for large print documents or paper supplies. Changes in test times are quickly reorganized to accommodate changed schedules. Blind/Visually impaired; College, AB
    • Exam accommodations. Medical Disability; College, AB
    • Staff of the Disability Resource Centre are very helpful and will do anything to try to make your education easier. Deaf/Hard of hearing, Learning Disability; University, BC
    • Assistance with exam arrangement and paid student assistance. Mobility impaired; University, BC
    • The Resource Centre and the equipment there. Mobility impaired; University, BC
    • Improvement to physical plant. Mobility impaired; University, BC
    • If I need help, it is there. If I don't understand something, help is there. Learning Disability, Medical Disability; College, AB
    • Being officially designated as a disabled student allows me extra time on exams. I need the official designation because I don't look disabled. Medical Disability, Other-Chronic Fatigue, Fibromyalgia; University, BC
    • Everyone is just terrific. Learning Disability, Medical Disability; College, AB
    • Contact [counsellor] when I have a problem. The counsellor will help me to solve the problem. Will let me know what books are necessary so I can read the books before classes start. Deaf/Hard of Hearing, Speech Impaired, Synfhroid; College, AB
    • Many different scholarships.. . which I would like to try for because some are for people with disabilities. It is a good way to encourage the disabled ... Deaf/Hard of Hearing, Speech Impaired, Synthroid; College, AB
    • Desktop computers; many computer labs available at all hours during the day. Deaf/Hard of hearing, Learning Disability; University, BC
    • Accessible walkways; easier to walk to classes especially in the rain. They have been concreted. Deaf/Hard of hearing, Learning Disability; University, BC
    • Disability Services does a great job for all students. Services seem to be up to date and the office staff seem to be knowledgeable. Mobility impaired, Learning Disability; College, BC
    • Referral to outside services such as VRS and Adult Services SET-BC. Mobility impaired, Learning Disability; College, BC
    • Availability of staff. For the last two years, there is always someone in the office at North Campus. Mobility impaired, Learning Disability; College, BC
    • Services -- Sign language interpreters and note takers are provided so that I can understand what is going on in the classroom. I have the benefit of the skills specialist who corrects my grammar on my assignments before I hand them in to the instructor. Deaf/Hard of hearing; College, AB
    • Programs -- Want to achieve my dream so that I can work with the deaf where there is a big need. I love to help people, so I strongly believe I am on the right track. Deaf/Hard of heanng; College, AB Computer services available. Learning Disability; College, AB
    • Use of Language Master to support spelling disability. Learning Disability; College, AB
    • [The Centre] because it is there to ease the transition into university for students with disabilities. Learning Disability; University, AB
    • Counselling Services -- provide excellent crisis and disability specific counselling. Learning Disabiliy; University, AB
    • Resource personnel can usually answer any questions. Mobility Impaired; University, AB
    • Health Services -- provide access to physicians with disability specific training. Learning Disability; University, AB
    • Extra time for exam writing. Learning Disability; College, AB
    • Flexibility in making course changes; Accommodation coordinates effectively. Learning Disability; College, AB
    • All the hallways are wide and the signs are fairly large. Blind/Visually Impaired; University, AB
    • [The University] has a Blind Fund that payed for my tuition. It's a university fund, not a government award or grant so you can tell that school is aware of special students. Blind/Visually Impaired; University, AB
    • Most staff at [The College] are very helpful with exams or getting the material you need. If you need extra help the staff will help you find someone to assist you. Mobility impaired; College, AB
    • Number of aids. Large department that is well staffed and friendly. Learning Disability; College, AB
    • Hours of availability. Department was nearly always at my disposal. Learning Disability; College, AB
    • Physical access is fairly good. Mobility Impaired; University, AB
    • Elevators are a most successful feature because they are easier to use and make it possible for those in wheelchairs to get from floor to floor. Learning Disability; College, AB
    • If a class is inaccessible, SSD has the class moved right away. Learning Disability; University, AB
    • Everyone has been very helpful to me with all my courses. I have no problems with anything except for accessibility to some of the classrooms. The stair lift does not work but they are installing a new elevator now. The bathrooms are also not very accessible but they are working on that as well. Mobility impaired; College, AB
    • Staff Friendly, helpful and informed. At this facility the staff is extremely good. Learning Disability; College, AB
    • Counselling -- If it was not for a counsellor, I would not still be in school. I have learned how to understand myself and others. I also would not know what to do with my life if it wasn't for counselling. Learning Disability; College, AB
    • Majority of professors are very helpful and understanding. When they are not I go to Counselling or the Learning Centre. For the most part, profs are very willing to help ensure understanding. Learning Disability; College, AB
    • Learning Centre -- Here is where I discovered my ADD. I was taught how to read and understand the information. They have been a tremendous help to me because they help solve my problems (complex or simple). Learning Disability; College, AB
    • The Learning Disabled Centre has fantastic public relations. They will address any concern and help out. Learning Disability; Univemity, AB
    • Education Library. Helpful, friendly, knowledgeable staff. Well-organized and easy to get around. Cater to everyone's needs. Whenever I have a question, they are always there to help. Medical Disability; University, AB
    • Part-time program allows people to get used to school before they get into it fulltime, and offers part-time for those people who it suits better for their goals. Learning Disability; College, AB
    • Learning Support Services because it makes it possible for learning disabled students to get an education. Otherwise they would not be able to or would get a more limited one. Learning Disability; College, AB
    • Accommodations requested have been met. Mobility Impaired; University, AB a Services for Students with Disabilities. Very well organized. Staff are easy to talk to. Accommodate all needs. Offer many different accessibility services. Medical Disability; University, AB
    • Safewalk Program. Excellent service. Easily accessible. Great people who are always available at a moment's notice. Medical Disability; University, AB
    • Having access to a computer with email and Netscape in a quiet room at any time of the day - unless someone else is using it. I am distracted by noise, heat, dust, etc. Feel sick in the public computer station. It is important to come and go at odd hours, when I have the energy. Medical Disability, Other-Chronic Fiztigue, Fibromyalgia; University, BC
    • Academic Accommodations Policy Provides a ground for discussing the effects of a disability with an instructor. Blind/Visually impaired; University, AB ?% Adaptive technology centre: a place to talk with other disabled students; easy access to e-mail and a microwave. Mobility impaired; University, AB
    • [The College] allows me to get an education while studying at home. Because of my illness, I am unable to leave my home environment, but I still want an education. Mental Health Disability; College, BC
    • I like the Learning Assistance Centre because they are always ready to help you when you need it. Learning Disability; College, AB
    • Wide doors and automatic doors on the newer parts of the university. Learning Disability; University, BC
    • Library assistance. Mobility impaired; University, BC
    • The food, bookstore, and some student services are located in one building which saves time and energy. Mobility impaired; University, AB
    • 'Ea Assistance with "Telereg" for visually impaired students. Multiple Disabilities; College, BC
    • Peer tutoring. Mobility impaired; University, BC
    • Peer tutors because it's someone your own age and you don't feel stupid. Learning Disability; College, AB
    • Note takers -- My school pays them so they feel more responsible. Mobility impaired; University, BC
    • [The College] has a well organized department with several staff to help disabled students. Student services centre is staffed with professors. I have no complaints about CNC. After 26 years of operating they are still improving their disability services. Learning Disability; College, BC
    • Academic accommodations: The professors are very understanding and make using the accommodations easy. Mobility impaired; University, AB
    • Having a note taker has been very helpful at times - I can't concentrate for very long continuously - but the quality of the helper is luck of the draw. A couple of them have been nasty, which means no note taker for me. A couple were excellent, others were okay. Medical Disability, Other-Chronic Fatigue, Fibromyalgia; University, BC

    In general, in tern of campus accessibility, what do you feel am the three LEAST SUCCESSFUL services, pygrams, or features of your educational fac~lity? Why do you think so? - Comments:

    • No services are overly advertised Learning Disability; College, ON C'est tres long d'avoir du service au niveau financiere. La cause en et probablement la communication et les lenteurs entre le ministere et l'universite. Deficience m otrice; Universite, QC
    • There are not enough good elevators. Some are too old, others are out of order, and too many of them need keys to enter which is a pain. There needs to be an alternative way around. Mobility impaired; University, MB
    • Parking spaces is the least [successful]. Learning Disability; College, ON
    • Accessibilites dans les pavillons. Deficience motrice; Cegep, QC
    • Sensibilisation de la communaute etudiante. Deficience motrice; Cegep, QC
    • Orientation professionnel et placement travail. Deficience m otrice; Cegep, QC
    • Accessibilite architecturale: pas de salles de bains adaptees, pas de mesures d'urgence, rampes trop rigides, pas de stationnement accessibles ni reserves (sauf 1 non-adequat), bibliotheque et laboratoires d'ordinateurs non-accessibles, ascenseurs: pas assez + on ne peut pas rejoindre le panneau - pas de braille au gros caracteres et pas de signal sonore, edifices eparpilles partout dans la centre ville, administration: non-accessible sauf par la rue (autre edifice), cafeteria non-accessible sauf par les sorties, pas de sortis d'urgence lumineux ni sonores. Deficience motrice; Universite, QC
    • Centre s ortif pas de programmes adaptts. Deficience motrice; Universite, QC
    • There are not enough automatic doors throughout the campus. They say it's because there isn't enough funding. Mobility impaired; University, MB
    • When desks need to be switched in a classroom it takes a long time because physical plant doesn't cooperate fast enough. Mobility impaired; University, MB
    • Service d'accueil quotidien minable. Pas d'aide offerte. Aucune assistance disponible. Ciciti/Deficience visuelle; Cegep, QC
    • Poste de garde non-collaborateur. Cecitt/Deficience visuelle; Cegep, QC
    • Program cuts; change programs half way through the course; 3 year program changed; half way through classes changed. Learning Disability; College, ON
    • Building access is not good in many of [The University's] buildings. Most ramps (if available) are too steep (according to building code). Elevators are often not accessible. You may be able to sit in a building, but can't access classrooms or services because the rest of the building is inaccessible. Many buildings are not accessible at all. [The University] is trying to improve, but still has a long way to go. Mobility impaired; University, ON
    • Service de la bibliotheque: Peu d'aide, medias substituts peu disponibles. Cecite/Deficience visuelle; Cegep, QC
    • L'administration: Coupure de budget. Manque de consideration. Deficience motrice; University, QC
    • Table adaptee dans chaque local utilise par l'etudiant. Favoriser le climat de groupe meme pour les examens au lieu de isoler l'etudiant handicape dans un local pour faire l'examen. Deficience motrice, Deficience de la parole; Cegep, QC
    • La bureaucratie et la diversite des services sont parfois compliquees. I1 faut parfois s'adresser a plusieurs personnes pour trouver reponses a nos demandes. Deficience motrice; University, QC
    • La manipulation psychologique est frequente par les intervenants du service d'intigration des personne handicapees et par certaines personnes ressources (lecteurs, accompagnateurs, preneurs de notes). Ciciti/Deficience visuelle; Universite, QC
    • Counselling services: not approachable; doesn't feel trustworthy or safe. Learning Disability; College, ON
    • Tutoring services: 1) too expensive; 2) not helpful; 3) feel like I'm wasting valuable time. Learning Disability; College, ON
    • Test and exam room: 1) too cramped, too small, too stuffy; 2) lack of heat; 3) not enough rooms (privacy); 4) private computer rooms. Note: It is very difficult to write a test/exam in an open space where people walk around, talking, etc. [The College] does not have private rooms (besides their offices!). Their offices are poor because it is distracting, poorly lit or poorly heated. Learning Disability; College, ON
    • The computer labs for some courses are old or there are few computers for the number of students. Learning Disability; College, ON
    • There are a lot of affiliated colleges, and there is no attempt to coordinate accessibility. If you register for an offcampus course, you don't really know what you are getting into. Mobility impaired; University, MB
    • Financial department lacks brains. I had to hand in 3 bursary application letters before they would buy a Franklin Spellchecker, which I use and will be using until I'm 100. Learning Disability; College, ON
    • There is no long-term plan or outside advice for new projects. New parts of the building are modified, giving a good opportunity to do it light, but without a plan there are inevitable mistakes. Mobility impaired; University, MB
    • The site of the campus makes it inappropriate for the mobility impaired. It's full of hills. Learning Disability; University, Atlantic Canada
    • I1 n'y a pas de personne designee pour effectuer la recherche de documents et aider aux photocopie a la bibliotheque. Cecite/Deficience visuelle; University, QC
    • The libraries all inaccessible in one form or another. Librarians are helpful if you get them. Medical Disability; University, ON
    • Admissions and Awards -- Building and service poor (for reasons listed in previous question). Medical Disability; University, ON
    • The Bookstore - Building and service very poor. Medical Disability; University, ON
    • The automatic doors sometimes open for the people in wheelchairs, but not all the time. Learning Disability; College, ON
    • To my knowledge, I am not aware of the least successful services at [The University]. Mobility Impaired; University, ON
    • I1 faut toujours Stre disponible. C'est un forme de manipulation que je conteste. Cicite/Deficience visuelle; Universite, QC
    • Some instructors have a poor attitude toward people with disabilities and are often rude. Deaf/Hard of hearing; College, MB
    • Inadequate job placement service. Blind/Visually Impaired; University, ON Phones are not equipped for TTY. I usually have a hard time understanding people. Deaf/Hard of hearing; College, MB ?!!A Special Needs -- They use peers for everything (tutors, note takers, readers). They do not allow me to decide what I need. They do not allow me to deal with my bursary the way that is needed (i.e. paid tutors, readers). Learning Disability; College, ON
    • Learning Assistance Centre -- They provide tutors for those with learning disabilities. They take anyone with a high enough average or who takes the training session. I could be a tutor! Now does that make sense? I'm glad that I have bursary money. Learning Disability; College, ON
    • Manque d'aide au plan academique qui pourrait &re adapte au handicap de chaque etudiant (ex., grille d'evaluation differente selon le handicap). Deficience motrice, Deficience de la parole; Cegep, QC
    • A lack of general willingness on the part of the administration's special needs office to help with students. Blind/Visually Impaired; University, ON
    • A Student Services deals with all disability problems. There is no separate office for this. [The Centre] is only for students with learning disabilities and it is privately funded. It doesn't have enough money to handle all of its students. Learning Disability; University, Atlantic Canada
    • Science labs don't really make accommodations on a weekly basis, although during exams extra time was allocated. Blind/Visually impaired, Shortterm memory problems; University, ON
    • Special Needs Strategy Program -- They teach us skills that will help us deal with our disability. I have been in school for 16 years and all of a sudden they are going to teach me skills that will help me read or understand or take notes. If they are right, why didn't I learn this 16 years ago. People need content tutoring. I am trying to get through school. I don't have a lot of time to waste. Learning Disability; College, ON
    • There is no informal (or formal) place for students with disabilities to interact and organize. The only space set aside is for studying only. Mobility impaired; University, MB
    • Stairwells are for the most part poorly lit and stair edges are not marked. Blind/Visually impaired; College, ON
    • Elevators are very slow and in some cases you have to hold the call button or it won't come. Blind/Visually impaired; College, ON
    • No real mentor system with successful role models that students can relate to. Blind/Visually Impaired; University, ON
    • Distance from main campus to education and athletics buildings. Blind/Visually impaired; University, ON
    • Ascenseur pas suffisamment accessible (boutons trop haute). Utilisation de cle. Deficience motrice; Cegep, QC
    • Ouvre porte exterieur. Souvent defectueux. Deficience motrice; Cegep, QC
    • Campus accessibility is terrible; getting between attached buildings is very difficult. The tunnel system is not accessible. Many unnecessary doorways and stairs. Very poorly thought out. Mobility impaired; University, MB
    • La cafeteria n'est pas accessible -> comptoir de service, de nourriture. Deficience motrice; Cegep, QC
    • Library access while not impossible is very inconvenient for persons with mobility difficulties. Other-Hemiplegic; University, ON
    • Only one of the teaching staff was not helpful in lab or class. Mobility impaired; College, SK
    • Au cegep, je trouve lorsque durant les cours ou l'on doit ecouter des reportages, il n'y a pas de services adaptes. Par exemple de sous-titrage ou de systeme FM. Surditk/Personne malentendante; Cegep, QC
    • In brand new buildings, the w/c lifts do not accommodate larger electric wheelchairs. Same for on-campus transportation. Mobility impaired; University, MB
    • More automatic doors needed throughout campus. Mobility impaired; College, ON
    • I'd like to see the Centre for Students with Disabilities have extended hours. Mobility impaired; College, ON
    • Sign interpreters -- Lack of qualified interpreters in Manitoba and [The University] doesn't promise full-time hours. E.g. hires one interpreter for 6 hours weekly for 2 three-hour long classes. Then interpreter is done for the week. Can be on call but costs not covered for this on-call. Deaf/Hard of hearing; University, MB
    • Lack of direction from administration. They need to set an example and follow through on it. Deaf/Hard of hearing; University, MB
    • La faqon don't le college a ete construit c'est plus difficile de s'y retrouver. Cecitt/Deficience visuelle; Cegep, QC
    • A chaque cours on doit negocier la periode prolonger d'examen et reindiquer nos besoins aux professeurs. Cecitc/Deficience visuelle; Cegep, QC
    • University centre complex has some accessibility problems; there are attempts made to render it more accessible but it is definitely inconvenient. Other-Hemiplegic; University, ON
    • Attitude of some staff and support personnel. Other-Hemiplegic; University, ON
    • Le depanneur est difficile d'acces egalement en raison des allee trop etroites qui rends difficile la circulation en fauteuil roulant. Deficience motrice; University, QC
    • Accessibility is a large problem. The university is poorly equipped in this area and I feel they need to do more. Learning Disability; University, Atlantic Canada
    • Equipment -- As a result of cost, the Special Needs Office does not offer all the facilities that I had access to at my last university, Ontario. This is because the Ontario government provides Universityes with funds for these services, unlike [the province]. Learning Disability; University, Atlantic Canada
    • Dans la cafeteria ou le registrariat, c'est plus difficile d7accessibilit6 ou des services. Cicit~/Deficience visuelle; Cegep, QC
    • Access to books before program starts is extremely important to me. This time I was into the program before receiving my books. Learning Disability; College, SK
    • Instructors lack education in dealing with learning disabilities. Also lack organization and instructional methods. Learning Disability; College, SK
    • Exam formats: ask for the best answer on multiple choice. I know what the answer is, but when they ask for the best answer, two choices are correct. I'd be better off writing out my answers, or getting exam in a format that fairly reflects what I've learned. Readers are not always capable of interpreting questions or understanding the question, which ends up taking more time than necessary to write the exam. Learning Disability; College, SK
    • Preparation, inscription, orientation. Ceciti/Deficience visuelle; Universite, QC
    • Soutien administratif. Cicite/Deficience visuelle; University, QC
    • Instructors -- Feel that there is a small number of instructors that care if they are even teaching anything. Groups in our program have complained about teachers to head of department but nothing ever happens. Learning Disability; College, SK
    • Telephone. Les telescripteurs ne sont pas facilement acces. Et ne fonctionnent pas toujours. Surdite/Personne malentendante; University, QC
    • Counters are far too high in administration office, bookstore and library. Not all automatic doors are in working order. Mobility impaired, Learning Disability, Medical Disability; College, Atlantic Canada
    • Les comptoirs pour remis generaux se trouvent dans des endroits tres bruyants et il n'y a pas moyen d'entendre l'information voulue clairement. Surdite/Personne malentendante; Univemite, QC
    • Too many able-bodied people are taking elevators and consequently are delaying students who must depend on elevators. Mobility impaired; College, ON
    • Les services ATS, on n'en avait pas beaucoup de services dans mon college regulier, mais la seule service est au cegep du Vieux-Montreal. I1 y en avait un ATS publique. A mon ecole, je n'en ai pas. J70blige d'avertir par mon interprbte pour appeler quelque chose ou quelqu7un. Surdite/Personne malentendante; Cegep, QC
    • [The University] administration is very unorganized. Deaf/Hard of hearing, Blind/Yisually impaired; University, QC Tutoring Services -- There is a lack of qualified tutors that can help with specific classes in certain courses. Learning Disability, Mental Health Disability; College, SK
    • The indoor lighting is too dark in most hallways. I have night blindness and find it very hard to see. Deaf/Hard of hearing, Blind/Visually impaired; University, QC
    • Le service aux etudiant-e-s handicapes. I1 etait temps que l'administration change car le personnel N'AVAIT PAS LE TEMPS NI LA PATIENCE de s'occuper de certains besoins. Quand on appelait, un gentil repondeur prenait le message la plupart du temps. De plus, la personne responsable etait surchargee de travail et impatiente a 17exces. Cecite/Deficience visuelle; Universitd, QC
    • Getting procedures completed. It takes a mother's voice to allow the centre to hear from a student's point of view. Nothing gets accomplished unless a parent gets involved. Learning Disability; University, ON
    • Availability [of resource people]. Everyone seems to be too busy to help. Learning Disability; University, ON
    • Time limit for course completion -- I may be short one or two classes when I've reached my deadline and therefore won't be allowed a diploma after that deadline even if I can pick up these classes. Learning Disability, Mental Health Disability; College, SK
    • Evaluation of exams and courses -- Certain teachers exhibit bias toward those who are slow or hard to teach. Yet they tell me I have proven knowledge of the subject. Also tests include questions that don't make sense or ask the question in a way that's hard to identify what's being asked or what's wanted for an answer. Confronting the instructors has proven useless. Learning Disability, Mental Health Disability; College, SK
    • Administration needs to communicate more with staff and students. There needs to be more solidarity. Deaf/Hard of hearing; University, MB
    • None of the water fountains are at wheelchair level. In order to get a drink you have to go to one of the cafeterias and buy a drink. This is not fair. Mobility impaired, Medical Disability (Spina Bifida); College, MB
    • In my experience, the automatic door openers could be more reliable. It is as if they are disengaged after normal college hours except for the main administration building. Mobility impaired, Medical Disability (Spina Bifida); College, MB
    • The service counters on campus are too high and cause needless problems. Mobility impaired, Medical Disability (Spina Bifida); College, MB
    • Professors in departments that refused to put books on reserve. Mental Health Disability; University, QC
    • One feature we have been attempting to change for many years is the killer ramp outside of the main building. This ramp has a very steep gradient and has an extremely sharp right turn in the middle, making access very difficult. The university administration say that the ramp is too expensive to change and that there isn't enough room. Excuses! Mobility impaired; University, ON
    • Les cours d'anglais ne sont pas adaptes pour les sourds (cassette, expose oral). Surditi/Personne malentendante; Cegep, QC
    • Computer Services -- Not the best in up to date technological services. Mobility impaired; University, ON
    • Many of the service desks are too high to be reached from a wheelchair. Blind/visually impaired; University, Atlantic Canada
    • Poor outside lighting. I feel this is an area that should be looked into. Blind/visually zmpaired; University, Atlantic Canada
    • Je n'ai pas constate de lacunes. Autre- Ddficience pulmonaire; University, QC Je ne peux pas voir quels services n'est pas adequate. Deficience motrice; Univemite, QC
    • Parfois, et pratiquement toujours, les professeurs sont completement demunis d'informations au niveau de la presence d'une personne handicap6 dans leur cours, de leurs besoins et caracteristiques personnelles. Deficience motrice; University, QC
    • Having to get your own note takers could be something of an embarrassment for younger students. Blind/visually impaired; University, Atlantic Cmada
    • There should be more time between classes. Travel time to get from one room to the next takes more than ten minutes. Deaf/Hard of hearing; University, MB
    • The Learning Assistance Centre needs improvement. They seem to cater to intellectual disabilities while services for some physical disabilities are left sorely lacking. They have one raised computer desk, a large print screen and other services for visually impaired. Mobility impaired; University, ON
    • The major thing to be done is policy development so that all professors allow all students a fair and equal education. There is no such thing as a disabled student coordinator. This position was deemed unnecessary. In my opinion, it is necessary. The student union was supposed to maintain a disabled student committee, but they have not and so these very important issues are left unaddressed. Mobility impaired; University, ON
    • Health services is used to dealing with middle class or upper middle class students and services are administered for those who are rich (e.g. they have telephones, email, can pay for meds up front). Mental Health Disability; University, QC
    • Sidewalks and paths in and around [The University's] campus are poorly maintained (in summer and winter). This creates special hazards for students with visual impairments, balance difficulties and for those who use wheelchairs. Mobility impaired; University, ON
    • Lack of willingness of professors and staff to accommodate the needs of students with disabilities. Attitudes like if I can't see it, then a disability doesn't exist, or I don't want to accommodate because to do so would mean more work for me. Most profs and staff want to accommodate, but a few have the above attitudes and can make life difficult for students with disabilities. Mobility impaired; University, ON
    • La librairie est egalement un endroit difficile d'acces en raison des allees qui sont trop etroite. Deficience motrice; University, QC
    • Better exposure to students who are having difficulty in classes. Education for faculty members to be better able to steer those students with disabilities to services that would assist them in non-judgemental or non-threatening ways. Learning Disability; University, MB
    • Plus de comprehension de certains professeurs qui ne sont pas prst a recevoir une personne handicapee. Deficience motrice, Autre-Les mains et les pieds; Universite, QC
    • An areahpace that could be used as a study/tutoring/lounge area for students with disabilities without having to form an association (which implies membership, commitment financially and timewise to the individual who already has many challenges in front of them). Nonthreatening place to exchange ideas and methods to help one another. Learning Disability; University, MB
    • Les rampes qui sont pour les handicapes est le meilleur chemin pour les autres etudiants (31s ont peurs des escaliers?") Deficience m otrice, Autre-Les mains et les pieds; University, QC
    • No special services provided for a large number of people with disabilities. No group organization. Deaf/Hard of hearing; University, Atlantic Canada
    • Les residences de l'universite ne sont pas tres accessibles car d'une par la presence des marches m'empkhe d'y circuler partout. D'autre part, les chambres sont tres petites et je ne peux pas me retourner (360") lorsque je suis dans mon fauteuil roulant. Deficience motrice; Universite, QC
    • There are very few computer adaptations available. Mobility impaired; University, ON
    • Commitment from senior administration for the funds needed to provide more tutoring, computers, learning specialists for students with disabilities. Learning Disability; University, MB
    • Financing -- As a result of budget problems and cost, the Special Needs Office receives little support in this area. Our Counsellor works from her own personal budget to ensure students get what they need. Learning Disability; University, Atlantic Canada
    • Registration -- As an adult student attending part-time (I work full-time), I feel that there is little if any accommodation made for students who need to talk to counsellors, register for evening courses (very few offered), and receive information for pre-registration. Very disappointing and often academic goals are difficult to meet. Mobility impaired; University, ON
    • Application fee -- How do you pay $60 when you're living on social assistance for disability? Mental Health Disability; University, QC
    • The lack of adaptive technology, specifically with regard to computers, is the least successful feature. In fact, I don't think it exists at [The College] and my ability to succeed was dependent on resourceful staff. Blznd/Visually impaired; College, MB
    • Registrariat. Escalier. Grande distance du pavillon central. Portes d'entree lourdes. A utre-A phasie-agrqhie; Universite, QC Less disability services available. Deaf/Hard of hearing; University, Atlantic Canada
    • Transportation not accessible off campus. DeafIHard of hearing; University, Atlantic Canada Sport. Deficience motrice; Universite, QC
    • Services des Bourses. Escalier. A utre- Aphasie-agraphie; Universite, QC
    • Librairie. Deficience motrice; University, QC
    • Outdoor lighting. Mental health, Medical disability; College, ON
    • Public transportation is too costly. Learning Disability; College, ON
    • Information on new technologies and techniques. Learning Disability; University, QC
    • OSAP is too slow and doesn't account for out of town travel. Learning Disability; College, ON
    • There must be more money made available to students. It would help me to be able to study more and achieve a higher GPA. I have to work more than 25 hours a week to support my family because of lack of OSAP funding. I know if I had more time to study, I would do better. Learning Disability, Mentd Health Disability; College, ON
    • Information on alternative study methods. Learning Disability; University, QC
    • Campus large and without adequate on-campus transportation. Mental Health Disability; University, ON
    • Some buildings very difficult to navigate. Mental Health Disability; University, ON
    • Information on how to use the system. Learning Disability; University, QC
    • Not always available. Learning Disability; University, Atlantic Canada
    • Really needs additional mental health service both at school and in the community. Mental Health Disability ; University, ON
    • Staff in my faculty are aware of issues but are not properly trained or given instruction on disabilities. I am aware that there are training videos and have viewed one, which was grossly inadequate. Mobility impaired; University, ON
    • The accessible adaptive technology lab is underfunded and in need of new equipment. Money had to be sought from the student body but will not satisfy immediate needs because of no commitment from central administration. Mobility impaired; University, ON
    • Study skills services for disabled students and others. These are very poorlnon-existent. I have attended two other schools and can make a knowledgeable assessment. (One other school had better study skills services but services for students with disabilities were not as good, and the other had not great study skills or disability services.) Reasons: General lack of support or funding for student services at our school. Not on the part of disabled student services - they are great. I'm talking about the larger administration as a whole. Learning Disability; University, OC -
    • Physical access to buildings inside and outside. Access is a patchwork effort put forward by the university. Certain areas are accessible, others are not. Elevators are hard to find, if one exists in a building often they only go to certain floors and not others. Entrances that are accessible are at the rear of buildings. Ramps are steep and isolated. There are no emergency buttons for disabled persons in "accessible" washrooms. Snow removal is dreadful. Mobility impaired; University, ON
    • Some professors do no cooperate. Blind/Visually impaired, Medical Disability; University, ON
    • Accessible washrooms -- There should be a lot more than just two and they should stipulate that these are only for SWD. Mobility Impainnent, Learning Disability; College, ON
    • Library staff -- They should understand that people in wheelchairs have feelings and that they shouldn't be made to feel like a burden. Mobility Impaiment, Learning Disability; College, ON
    • The following comment refers to another school, not the one I currently attend. Increased awareness is needed among study skills counsellors re: signs of LDIADD. In tears, I once asked a study skills counsellor at a university if she thought I had an LD (ADD didn't occur to me). She said no, my marks were fine and that everyone was having trouble in the courses I was having trouble in. I had to work so hard to get decent grades; they came at a big cost. I was later tested (after begging) for LD at that same institution and they found nothing. In the workplace I later suffered severe consequences due to this undiagnosed LD/ADD (i.e. job loss, termination). My confidence was absolutely shattered by this experience and I can't help but think that if it had been picked up earlier I would have known or had some strategies to deal with these problems. Learning Disability; University, OC
    • The gym -- I would like to be able to go in without taking security away from their job, because they are very important to the safety of the school. Mobility Impairment, Learning Disability; College, ON
    • Financial services makes everyone's life difficult. Tuition fees are a problem too. Learning Disability, Medical Disability; University, ON
    • Cafeteria should have designated area as it used to have prior to remodelling. Mobility impaired (lower back injury); College, ON
    • Funding cuts; they hurt. Learning Disability; University, ON
    • Elevators should be more accessible and larger. Mobility impaired (lower back injuryl; College, ON
    • Access to food services. BlindVisually impaired; University, QC
    • Instructors who feel that accessibility is a privilege. Learning Disability; University, ON
    • Information services -- Lack of information on all other services makes accessing them impossible. Mobility impaired, Medical Disability; University, ON
    • Note takers -- There isn't enough to go around but it is badly needed. Blind/Visually impaired, Deaf/Hard of hearing, Learning Disability, Mental Health Disability; University, ON
    • Bookstore does not offer wheelchair accessibility. I know of some students who crave independence here and don't wish to bother the Special Needs for help. Mobility impaired (lower back injury); College, ON
    • [The Centre] for students with sisabilities considers [the University] accessible -- but just barely. I believe the Office for Students with Disabilities would support greater action on the part of the university to make the campus easily accessible for disabled students. Blind/Visually impaired; University, QC
    • Ramps and physical access in general. Blind/Visually impaired; University, QC
    • Dental and school staff are not very qualified to help students with learning disabilities. They are not used to teaching in a different way. They do not have the knowledge of learning disabilities. I feel they should be taught and it should be essential to becoming a teacher. Learning Disability; College, ON
    • [The College] doesn't have braille equipment for the visually impaired. They lack a lot of equipment for the visually impaired. Learning Disability; College, ON
    • Paid for oral exam. Service should be covered by special needs. Learning Disability, Medical Disability; College, ON Fs Location and provision of special services. Blind/Visually impaired; University, QC
    • All professors are not up to date on [The Centre] and how it works. Other-No use of right ann; University, Atlantic Canada
    • Administration because they suck. Learning Disability; University, ON
    • Recreation department should provide exams for special needs students. Learning Disability, Medical Disability; College, ON
    • Some teachers don't try. Learning Disability, Medical Disability; College, ON
    • Facilities for exams -- When a person is suffering with chronic pain, concentration is a problem. Having a quiet place to do exams is very important. Currently not available at [The University]. Mobility impaired, Medical Disability; University, ON
    • I would benefit greatly by having a scooter as there are long distances to traverse. However, without automatic doors and wide access areas (e.g. library aisles) the scooter would be problematic. Mobility impaired; University, QC
    • Not all doors are automatic/low pressure. Mobility impaired; University, QC
    • The office requires each student to meet with a counsellor each year, regardless if things have changed or not, before a student may receive any type of assistance. This is a waste of time for faculty and students. Also students may need help prior to their meeting. Bad administrative policy. Learning Disability; University, ON
    • Forced to pay for parking. At the downtown campus, this is $7.75/day. Mobility impaired; University, QC
    • I had to go to an adviser first to get authorized. Took sheet and my schedule to PLT. This department doesn't seem to have a list of note takers handy, so therefore I was 2-4 weeks into the semester before I was assigned a note taker. Because of my disability I usually only take one or two subjects a semester to try to get my credit. This is going to take awhile at this rate, but I'm getting there. It just seems that each semester when I sign up again, it always takes so long to get everything in place. Learning Disability; College, ON
    • Parking especially handicapped parking. Not enough and at times too far away from the buildings. Mobility impaired, Leming Disability, Medical Disability; College, Atlantic Canada
    • Public transportation is bad! Doesn't run on Sunday. Doesn't run after 5:00 pm to some very important locations. Mobility impaired, Learning Disability, Medical Disability; College, Atlantic Canada
    • There is no type of special help given to graduating students with disabilities to help them find jobs, or to educate them on how to further their education. Learning Disability; University, ON
    • A general feeling of lack of support. Learning Disability; University, ON
    • Ramps -- Overall most ramps are either fairly steep, too narrow, or poorly placed. Some are good, but the majority are not. Mobility impaired; University, ON
    • Peer tutoring because sometimes when a student needs help with a course they can't get the help they need. Mobility impaired; College, ON
    • Elevators for passengers. Mental health, Medical disability; College, ON
    • The program I was registered in is extremely flawed in several ways. There is a complete lack of flexibility. My timetable was pre-set -- hence, often I couldn't get from one class to the next on time. Mobility impaired; University, ON
    • Overall campus understanding toward disabilities. Mental health, Medical disability; College, ON
    • Getting access to materials for research papers, etc. Blind/Visually impaired, Other- Diabetes; College, Atlantic Canada
    • Campus accessibility -- It's very difficult to manoeuvre around campus. Blind/Visually impaired; University, ON
    • Adapted equipment and training for it. Blind/Visually impaired, Other-Diabetes; College, Atlantic Canada
    • The classroom setup was often completely inaccessible. Desk and chair setup were often obstacle courses making group activities difficult if not impossible. Mobility impaired; University, ON
    • There was no time lapse. When my pregnancy required me to take two weeks extra off, the result was my removal from the program. No refund because there are no clauses allowing medical withdrawal, and a really awful feeling that so much work had counted for nothing in the end. Mobility impaired; University, ON
    • Learning Support -- I do not like the counselling here. Feel they do not understand learning disabilities. Focus too hard on budget; very unorganized. Do not provide enough information on services available. I spent a whole semester (15 weeks) fighting for the help I was told I would receive and am still waiting (week 4 of second semester). As a result I failed all my courses. I talked to everyone (in LSS, teachers, coordinators, SAC) trying to get help. Going to see school president next. Learning Disability; College, ON
    • Parking availability is very poor. Not enough spaces for the school's population. Learning Disability; College, ON
    • I need closed caption films in class. Most hearing impaired people cannot necessarily hear some of the National Film Board soundtrack (e.g. Health, Illness and Health Care in Canada) ... Medical Disability; University, Atlantic Canada
    • Classroom acoustics are not very good. A quiet class sounds very noisy when the instructor is speaking. Learning Disability; College, ON
    • A private rest area. I need one and instead drive home (45 minutes at a cost of $15.00 extralday) or I sleep in the back of my Jeep if the weather is not too cold or too hot. Rather strange for a 45 year old, n'est-ce-pas? Medical Disability; University, Atlantic Canada
    • Commonality among SWD, e.g. meeting each other. Coffee hour was proposed but no interest shown. Other SWD do not seem to have the interest or whatever to come forward.. . Medical Disability; University, Atlantic Canada
    • Learning Support has been moved to basement; hard to find! Elevators are hard to find as well. Learning Disability; College, ON
    • Security and safety are an ongoing problem on campus for everyone. Learning Disability, Medical Disability; University, ON
    • The marketing or advertising of the Disability Services for students. Learning Disability; College, ON
    • The physical nature of the campus. Escalators are always broken, so people clog up the elevator which I know is frustrating for those who absolutely need to use an elevator. Inappropriate arrangements for accessibility in many places, and frankly the bathrooms are disgusting. Learning Disability, Medical Disability; University, ON
    • Proctors for exams. For some strange reason, many of the proctors are J.W.S. Consequently they're very forward with their beliefs at the most inappropriate times. Learning Disability; University, ON
    • Doors -- Very few automatic doors. Many that are very heavy or awkward to open. Mobility impaired; University, ON
    • Accessibility: [The University] is an old institution. The cost of refurbishing is seen as a cost no administrator wants to pay. Thus, access for the physically disabled is limited and not a priority for the institution. In general, policy is behind the times. Learning Disability; University, ON
    • Classroom layout -- With [The University] being built 25 years ago, almost all rooms are very poor as far as places for those in wheelchairs to sit, take notes, etc. Mobility impaired; University, ON
    • Note taking: lack of anonymity; lack of volunteers; lack of professor support. Learning Disability; University, ON
    • Lack of planninglforesight in terms of incorporating access standards and considerations into new building projects, e.g. new Law library, new Engineering complex, new student services. Mobility impaired; University, QC
    • Lack of awareness of faculty. Mobility impaired; University, QC
    • OSAP -- How it is organized. Needs to be a better way to do it. Students suffer badly because of OSAP mixups. Big issue! Learning Disability; College, ON
    • Lack of funding for accessible programs and building renovations. Mobility impaired; University, QC
    • Access to athletics building -- Parking at rear, entrance in front, hard to enter double doors. Blind/Visually impaired; University, ON
    • Le sentiment d'gtre un fardeau par qu'on est pas comme les autres. Troubles d'apprentissage, dont le syndrome de dificit d'attention; Cegep, QC
    • Needs more advertising, particularly to get info to students with temporary disabilities. Other-Severe Tendonitis; University, QC
    • Often needs of students with disabilities are not met effectively and efficiently because of lack of integration. Mobility impaired; University, ON
    • L/D tutoring services. Learning Disability; College, ON
    • In general, the level of education is poor, mostly due to the profs being frustrated with layoffs, cutbacks and money-saving reorganization of class sizes, etc. Lack of, or decreasing, government funding has had major impact on all aspects of education. Mobility impaired, Deaf/Hard of hearing, Medical Disability; College, ON
    • Carrying a yellow card that you keep visible to get priority service while in lineups, e.g. at the Registrar's Office. These are labels and they do not work since persons at the desk do not know what they are for. Blind/Visually impaired; University, Atlantic Canada
    • Physical accessibility to buildings; ramps are either not available or found in the back of buildings. Other-Severe Tendonitis; University, QC
    • Staff at the Special Services Offices is not well trained in the area of all disabilities, program development and delivery. Mobility impaired; University, ON
    • [Need] Centralization of disability service delivery where one office is responsible for all physical accessibility and educational needs. There is a need for more integration of services and programs at this particular institution. Mobility impaired; University, ON
    • L'aide financiere parce que j'ai etudie aux cegep pendant 5 ans. La bourse m'a offert pour seulement 4 ans. La 5ieme annee, je n'aurai aucun requ de la bourse handicapee, $a suffira difficile de ma finance. Vous savez que les surdites prennent le cours ou 5 ans pas plus car ils ont besoin beaucoup du temps disponible pour rencontrer leurs interpretes et une assistance pour corriger leur texte (fran~ais, erreur) (different langue). 11s s'inquietent souvent pour la limite de la duree de l'aide financiere bourse handicapee. Surditt/Personne malentendante; Cegep, QC
    • En cas de feu, il n'y a pas un systeme de lumiere. Surdit/Personne malentendante; Cegep, QC
    • Time between lectures -- 10 minutes not enough to run from one side to the other side for classes. Deaf/Hard of hearing; University, ON
    • Pour ceux en chaise roulante, ils ne peuvent pas avoir acces a toutes les classes ou services essentiels. Surditt/Personne malentendante; Cegep, QC
    • Special needs students are not informed of forms of assistance other than what they are already using. I found out from another student that students with learning disabilities (i.e. dyslexia) can use books on tape. Learning Disability; University, ON
    • Class sizes too large. In first and second year courses (particularly these) often over 200 per class. Deaf/Hard of hearing; University, ON
    • Campus food more expensive than off campus. [Food Service] is more expensive than other franchise stuff such as Subway, Pizza Pizza, etc. Deaf/Hard of hearing; University, ON
    • I take public transit which is very expensive. Mental Health Disability; College, ON
    • Physical accessibility is apparently poor. There are many stairs, but few ramps and elevators. Learning Disability; University, ON
    • Les portes sont relativement lourdes et il n'y a pas de bouton pour les ouvrir. Deficience motrice; Cegep, QC
    • Not enough accessible washrooms although there are some. Mobility impaired, Blind/Visually impaired, Medical Disability; College, ON
    • Objects left in hallways make passage very difficult especially when people are standing in the hallways. Leaves very narrow passage. Learning Disability; University, ON
    • There aren't many fire exit routes for the disabled. Mobility impaired, Blind/Visually impaired, Medical Disability; College, ON
    • Stationnement pour handicapes toujours pris par les autres etudiants. Deficience motrice; Cegep, QC
    • Les service d'hygiene. I1 devrait avoir me salle de bain adaptee, accessible et securitaire a chaque etage. Deficience motrice, Deficience de la parole; Cegep, QC
    • The campus is not completely accessible. There are ramps and elevators in some spots but not in all buildings. It is a very old campus. Learning Disability, University, Atlantic Canada
    • The food in the cafeteria is up at a height that is not accessible. You need to rely on the help of others. Tables are not accessible at noon hour. Learning Disability; University, ON
    • Library -- Difficult to get around and not enough staff. Mobility impaired, Speech impaired, Learning Disability; University, QC
    • The integration of the peer support group with the Centre for Special Services. Learning Disability; University, ON
    • Student note takers are rather impractical. Approximately fifty percent of them are useless, while those that are not may only select information that they think is important -- not what you might think important. Multiple Disabilities; University, ON
    • The location of some door openers on rarely used doors is a waste of resources, when other higher traffic doors have no openers. No disabled students were consulted before these were installed. Multiple Disabilities; University, ON
    • Some materials that are made available in large print are useless because of colour of paper, little contrast between ink and paper, elaborate page layouts with lots of cutesy graphics or light print on a darker background. Multiple Disabilities; University, ON
    • I think we need a more active awareness campaign directed at other students. Medical, Other-Pervasive Developmental Disorder; University, ON
    • Administration building is not accessible; difficult to get around. Mobility impaired; University, QC
    • The lack of specific support group, supported by the Centre for Special Services. It is nice to know you are not alone and to share strategies that work for one but maybe not for another. Learning Disability; University, ON
    • [The Centre], an administrative body run by the division of Student Services, is dysfunctional, poorly run and concerned more with their own status than the welfare of disabled students and their accessibility. Blind/VVisually impaired; University, Atlantic Canada
    • The integration of LDIADD students into physical activity, career placement, study courses, tours, orientation workshops. I never went on them or did them because I was not assured they would fulfil my needs or that I would not feel stupid going to them. So it is easier not to go. Learning Disability; University, ON
    • Wheelchair access from one building to the next is very awkward and requires more than the ten minutes between classes most professors allow. Mobility impaired, Medical Disability; University, ON
    • Communication between students and special needs department -- Hard to track down sometimes; Made a small improvement this year as they sent us info in the mail. Learning Disability; University, ON
    • Library has no extended loans for people with learning disabilities. Learning Disability; University, QC
    • Wheelchair accessibility -- Poor roads and paths, not shovelled very well in winter; parking is far away; bathrooms have very narrow doorways. Learning Disability; University, ON
    • Not enough computers with voice. Learning Disability; University, QC
    • Cutbacks -- With no funding, can't meet needs. Learning Disability, Other- Chronic Hip Condition; University, ON
    • Adaptive technology is only in place on Services for Students with Disabilities computers. Mobility impaired; College, ON
    • Communication between secondary school and university; had to be re-tested for learning disability in order to be recognized at university at my own expense. Learning Disability; University, ON
    • Braille room numbers are virtually non-existent. Mobility impaired; College, ON
    • Large print texts have to be ordered if someone needs them. Mobility impaired; College, ON
    • Rooms for writing exams should be soundproofed. Learning Disability, Other- Chronic Hip Condition; University, ON
    • Disclosure of disability to instructor -- Automatic discrimination at higher levels of education; causes stigma. Learning Disability, Other-Chronic Hip Condition; University, ON
    • Getting talking books is very problematic. The staff I have dealt with in this process are, however, very helpful. Learning Disability, Other-Scotopic Sensitivity; University, ON
    • I found at [The University] there is a waiting period for laptop computers. I need one but wasn't offered a chance to be on the list. Multiple Disabilities; University, ON
    • Accessibility to counter services and washrooms is very limited. Blind/Visually impaired; University, Atlantic Canada
    • Lighting is fair - not the greatest. Blind/Visually impaired; University, Atlantic Canada
    • OSAP and the requirements for fulltime status for people with disabilities. Learning Disability, Other-Scotopic Sensitivity; University, ON
    • The lack of learning strategies like those used by my former tutor. Learning Disability, Other-Scotopic Sensitivity; University, ON
    • [The College/Faculty] -- Classrooms are upstairs as are viewing rooms, library, professors' and teaching assistants' offices. The central theatre has installed its seats so tightly that anyone with a 42" waist feels confined by herhis neighbour. While I am not suggesting that each seat be reinstalled, it would be a good thought to accommodate a dozen wider seats on the inner aisles. Mobility Impaired; University, ON
    • Admissions-- Don't take learning disabilities into account. Mental Health Disability, Other-Non-declared Learning Disability; University, ON
    • Psychology and sociology professors (most) not compassionate; not empathetic; need training in this area. Also students services need to make students more aware of services offered. Mental Health Disability, Other-Non-declared Learning Disability; University, ON
    • Students walking in and out in the middle of instruction as well as poor lighting in classrooms and hallways. Blind/Visually impaired; College, ON
    • Wheelchair accessibility -- It's there but still very difficult for those in wheelchairs. Mental Health Disability, Other-Non-declared Learning Disability; University, ON
    • The lack of wheelchair ramps and wheelchair accessibility in some of the buildings where classes are held. People I know have had to change courses due to this problem as they have no way of reaching their classroom. Other-Post Traumatic Stress Disorder; University, ON
    • [The Library] is another instance of a media facility that lacks adaptive access or technology. The university media resource centre (film library) and the firstlsecond year computer PC lab are both in this building. First, there is no ramp (+ 3 steps) for wheelchair access and second, the PC facility is on the second floor accessed by an antique tiny elevator available on the mezzanine floor (+ 8 to 10 steps). The chairs available in the PC facility are cheap plastic which promotes bad posture and backaches. Mobility Impaired; University, ON
    • L'equipement a la bibliotheque. Pas de decodeur. I1 n'y a pas d'aide financiere (meme si je suis sourde skvere, le federal ne me considere plus handicapee meme si je l'ai ete pendant 1 ans a l'iige de 8 ans. J'ai maintenant 19 am). Surdit/Personne malentendante; Cegep, QC
    • Not enough people to help in the Special Needs Office. They can only help so much and provide help to so many people at a time. !t is overcrowded. Blind/Visually impaired; College, ON
    • Due to financial cutbacks all of my activities had to be compromised. I got my textbooks on tape late; not enough readers because of cost. Learning Disabilzly; University, QC
    • Funding to put in automatic doors. [The University] does not receive a lot of money to improve the number of automatic doors on campus. Mobility impaired; University, Atlantic Canada
    • Inadequate computer technology. There is a total of three stand-alone computer systems for students with disabilities which have older adaptive software and have no Internet access, which is available only during office hours with no training offered. There is no campus-wide initiative to make computer labs accessible what so ever. Blind/Visually impaired; University, QC
    • Arts and Administration building (not accessible from tunnel, but from skywalk, including Phys Ed. building). Mobility impaired; University, Atlantic Canada In class instruction time is not enough time with instructor before testing. Time to complete work is not there. Blind/Visually impaired; College, ON
    • Plenty of campus buildings and annexes which are physically inaccessible (with stairs only access into houses converted into offices). One of the reasons why this has been allowed to stand is that there is no campus-wide accessibility committee that looks into this, and other issues of physical access. Blind/Visually impaired; University, QC
    • There is no university policy stating explicitly the rights of students with disabilities. Blind/Visually impaired; University, QC
    • Alumni House (almost completely inaccessible). Mobility impaired; University, Atlantic Canada
    • "New Directions" program for students with brain injury not successful due to inappropriate curriculum, inappropriate teachers. Other-Brain injury; College, BC
    • VRDP was the worst program. I required a computer, scanner, printer. They dragged it out for four semesters, then told me that because I was almost done with my schooling, there was no point in providing me with the equipment. When I told them I still had more time, they sent me a thick form that was essentially a "treasure hunt" of names and addresses to be returned by the day it arrived. Never again. Blind/Visually impaired, Dyslexia; College, AB
    • Not attached to community. No student ghetto or social life. Bad funding for all student programs. Learning Disability; University, BC
    • Venting systems poor at [The College]. People are always getting sick. I missed a few days. The school should have windows that open. Learning Disability; College, AB
    • I think that overall the educational facility that I attend would be willing to solve a problem as the need arises. I think that if this standard ever dropped that would be the least successful feature. Other-Neurological; College, BC
    • Disabled Student Services -- Only equipped to deal with physical disabilities. Absolutely no awareness of need of students with cognitive disabilities. Do not solicit feedback from students. Other-Brain injury; College, BC
    • I was given some poor advising. Medical Disability; College, BC
    • Automatic doors -- only one-third open for me. Multiple Disabilities; University, BC
    • Volunteer tutoring, note-taking, etc Blind/Visually impaired, Dyslexia; College, AB
    • Minister of Skills, Labour and Training had me on a list for two years and finally told me they could do nothing for me. Medical Disability; College, BC
    • Health Services. Doctors not very personable. Long waiting times. Not very informative. Give deferrals for exams too easily (ie. for common colds). Should be a little stricter. Medical Disability; University, AB
    • Courses/Instructors -- High level of non-communication between instructors and service (what little there is) provided for students with disabilities. Multiple Disabilities; College, BC
    • Education Undergraduate Office. Lack of cooperation. Secretary lacks people skills. Not very helpful. Medical Disability; University, AB
    • [The University] has a learning skills centre staffed by students who lack confidence in their skills, which hinder their ability to assist others. Learning Disability; College, BC
    • Red tape, cutbacks; ... not enough staff. Learning Disability; College, AB
    • A sense of place, belonging. Learning Disability; University, BC
    • An instructor really put me down and made my disability an issue, and they did not stick up for me or talk to him. Learning Disability; College, AB
    • Need more funding to support increase in student population. Learning Disability; University, AB
    • Not enough information. If I want to apply for grants, sometimes no one knows or has any information. Trying to track down information by yourself can be upsetting, self-defeating and a plain waste of time. Learning Disability; College, AB
    • [The College] needs to ease up on their policy of not accepting assessments over three years old. Assessments are expensive and not very accessible in the north. Leamzng Disability; College, BC
    • No athletic facility. Learning Disability; University, BC
    • Scribing for exams is available at [The College] but not at [The University]. [The University] needs to be open to offering services that are available at the high school and college level. Learning Disability; College and University, 63 C
    • I feel some professors are very helpful in making alternative arrangements while others do not like to accommodate. More education for professors would be beneficial. Learning Disability; University, AB
    • Access to all buildings -- old structures; not a lot of elevators; poor design. Mobility impaired; University, BC
    • Could use a gym to relieve stress. Students may be more active and alert. Learning Disability; College, AB
    • The Science Faculty's lack of accommodation for persons with special needs. They have no understanding of what it is like to go to school and have a disabling condition. Not informed and not approachable. Medical Disability; University, AB
    • Too many faculty members are not very keen on providing accommodations for students. There is no standardized policy or guidelines for them to follow. Learning Disability; University, AB
    • In the main washrooms there are stalls for disabled people but no one in a wheelchair can get to the sink to wash their hands because there is no way to get the wheelchair under. Mobility impaired; College, AB
    • I find the facility not that great for people with physical disabilities. For example, if you park in disabled parking and use the elevator closest to the parking lot and you want to get to building five on the third floor, it would take you three elevators. Mobility impaired; College, AB
    • Funding is the most important. Grants should not be considered to be income when they are only used to help a disabled student get through their studies, e.g. have to pay for people to supervise exams or for note takers. Mobility impaired; College, AB
    • Physical accessibility; not accessible. Mobility impaired; College, AB
    • Equipment and technology nonexistent. Mobility impaired; College, AB
    • Some teachers not accredited. This causes stress when it comes to departmentals [exams]. If teachers were accredited they could set their own finals. Learning Disability; College, SK
    • Some of the doors on the older part of the university are pretty hard to open. Learning Disability; University, BC
    • Lecture room seating for students with disabilities should be marked; outside aisle seating. Other-Left hemiparesis; University, BC
    • Hours of building. Strict policy on working late. Learning Disability; College, AB
    • No way for a person in a wheelchair to get in. Learning Disability; College, SK
    • Disabled parking walkways should be shovelled clean and salted or sanded for the conditions make it worse if this is not done. Other-Left hemi-paresis; University, BC
    • Classrooms: Some classroom aisles aren't wide enough for wheelchairs to get through. Some classrooms are very cluttered making things very difficult for the visually-impaired. Learning Disability; University, AB
    • The stairs could have darker coloured strips. Blind/Visually Impaired; University, AB
    • Elevators close too quickly. Mobility impaired, Medical Disability; University, BC
    • The buildings could have signs on them that tell people right away what it is associated with. Blind/Visually Impaired; University, AB
    • Bad and dangerous ramps. Mobility impaired, Medical Disability; University, BC
    • Parking is limited and quite a distance from the building. Often snow-covered or muddy. Learning Disability; College, SK
    • Elevator to library makes research very difficult. Mobility Impaired; University, AB
    • Teachers that will not hand out photocopies and not allow extra time for writing when my writing hand is sore (as it is now after writing this). Medical Disability; College, BC
    • Physical adaptations -- lighting, stair strips, etc. are poor. Blind/Visually impaired; University, BC
    • Library assistance -- not enough resources devoted to the needs of students. Blind/Visually impaired; University, BC ??A The Professional Faculties building because it was poorly built. Learning Disability; University, AB
    • The overall layout and architecture of the campus is poor for visually impaired, mobility impaired persons. Learning Disability; University, AB
    • None that affect me, other than someone with more weight training experience for people with limited wrist movement. Other-Right Wrist Impaired; College, SK
    • Students Association -- They are more concerned with giving themselves raises and they would rather improve the bar than put money towards our education. We are here to learn, not to drink. Learning Disability; College, AB
    • Large printltape books -- not available at Simon Fraser; through UBC only. Blind/Visually impaired; University, BC
    • Can't take scooter into classroom. Mobility impaired; College, BC
    • Computers available on a limited basis. Often there is a wait to use them. Learning Disability; College, SK
    • Disabled student services non-existent. Mobility impaired; College, AB
    • Hallways too narrow. Mobility impaired; College, BC
    • Washrooms are few and inconvenient. Mobility Impaired; University, AB
    • Doorways too small. Mobility impaired; College, BC
    • Administration building is difficult to enter. Mobility Impaired; University, AB
    • Accessibility in the cafeterias; countersare very high. Other-Post Brain Injury; University, BC
    • Disabled parking -- This service should be free for the students who already paid for disabled placards. They shouldn't have to pay again for parking. Other-Left hemiparesis; University, BC
    • The work load on teachers is at times too much, which robs the teachers and students of really good time together, or quality time together. Learning Disability; College, AB
    • Instructors -- They need to be educated about respect, worth and the rights of the disabled. Mobility impaired; College, BC
    • Having your tutor working only one day a week and wanting to talk to him before that. Mental Health Disability; College, BC
    • Having to make six phone calls; having to talk to different people in order to get information and get registered for a course. Mental Health Disability; College, BC
    • Classrooms that have fixed seating. The fact that wheelchair students are not informed about fire drills and where to go and then how to notify someone that you are sitting in the back stairwell. No outside recognition of fire wardens. Mobility impaired, Learning Disability; College, BC
    • There is no general knowledge of services available to students. Maybe a list of services, equipment, policies and procedures for students. I've been at [The College] for five years and just found out about talking books. Mobility impaired, Learning Disability; College, BC
    • Student Union -- Not accessible on my campus to those with transport difficulties. Mobility impaired, Medical Disability, Other; College, BC
    • Library -- Old building, bad access, no private washroom facility. Mobility impaired, Medical Disability, Other; College, BC
    • Lack of organization and concernlcare at [The Campus]. The class schedules are not conducive to the availability of reasonable access. Medical Disability; College, BC
    • [The Campus]: Safety and physical access are very poor. The campus is situated on a steep hillside. The slope and length of ramps hamper mobility in good weather, let alone in bad weather conditions. Medical Disability; College, BC
    • The lack of communication between departments and student support systems at [the Campus]. The attitude of separation and the lack of clarity in lines of responsibility and assistance guidelines. Too many departments, no umbrella in relationship to disabled students. Run around! Medical Disability; College, BC
    • In class note taking, need more laptops. Now I have to try to arrange it myself or just try to get notes down. Other students don't always want to wait while you take their notes to photocopy. Deaf/Hard of hearing, Learning Disability; University, BC
    • Teacher education. A few teachers need to learn that learning difficulties don't mean you are stupid (but this is not just a problem in school). Deaf/Hard of hearing, Learning Disability; University, BC
    • More and more flashing alarms are being installed, but not all buildings have them. Most old buildings that are not renovated yet do not have them. Sometimes deaf students have to work in the labs by themselves, and they won't be aware if fire alarm goes off. The are very concerned about it. Negotiation is in process right now. Deaf/Hard of hearing; University, AB
    • Accessible washrooms. As of last year we got feminine hygiene products in one washroom which can only be used when no other students are in this washroom. [The College] has stated that because all other accessible washrooms are single stall, they are worried about theft and damage. Really makes you feel respected as an individual. Mobility impaired, Learning Disability; College, BC
    • The teachers need to talk together to help students succeed and pass. Learning Disability; College, BC
    • Need to have coordinators aware of invisible disability as a real problem. I wish they were aware of their own attitudes and inability to recognize what they cannot see or feel good about. Helpers get a certain prestige from being seen with visibly disabled people. In my case they don't. In fact, it seems like there is forever a question about my credibility as a disabled person. Medical Disability; University, BC
    • Need an awareness of environmental toxins and sensitivities. Noise, lights, air quality. Medical Disability; University, BC Hours of operation of the Learning Assistance Centre. Learning Disability; College, AB
    • Buildings: some of the campus buildings are not accessible to the disabled population. Learning Disability; University, AB
    • Campus services: Some of the sewices offered on campus aren't disabled accessible. The counters are too high and the service people aren't helpful. Learning Disability; Universzty, AB
    • Need professional, well paid study coaches and note takers. Otherwise, I'm not really getting the help I need. Also note takers should be anyone qualified. They should not have to be full-time students. They are overstressed as it is. Medical Disability, Other-Chronic Fatigue, Fibrornyalgia; University, BC
    • I find it really hard to get help if you are not exactly sure what is there. Even though the faculty knows that I have a problem, I have to ask for things. I don't know what the school offers and they don't tell you either ... They don't let you know what options you have or what facilities there are for learning disabled students. Learning Disability; College, AB
    • Funding strain on disabled students, particularly at grad level. Mobility impaired; University, BC
    • The campus is so big and impersonal it makes another barrier in terms of reaching out for sewices. But if you do so, they are available. Blind/Visually impaired; University, BC
    • The Student Union does not stimulate student life enough, and really does very little. Blind/Visually impaired; University, BC
    • Poor lighting on campus. Blind/Visually impaired; University, BC
    • We need to have more counsellors. There is only one and she is hard to see. Learning Disability; College, BC
    • Lack of paid counselling and employment strategy services. Mobility impaired; University, BC
    • Slow change in attitudes of senior administration. Mobility impaired; University, BC
    • Faculty lounges -- We need more classroom space and these areas are empty (majority of the time). Learning Centre could use this space. Learning Disability; College, AB
    • Automatic doors which require you to push buttons. Not everyone can use buttons so you can't use those doors. Mobility impaired; University, AB
    • It can be extremely difficult to find a tutor qualified to teach university level maths and sciences that is willing to work at the rate ($9.00/hour) the school is willing to pay. (Had to subsidize tutor fees with my loan.) Learning Disability; University, BC
    • Less accessibility to teachers. Teachers are available for contact twice per week. Learning Disability; University, BC
    • Could use more designated parking areas. Other-Right hand amputee; College, AB
    • Possibly run a workshop for ablebodied people, so they value what they have, and possibly show them what it is like to function one day as a disabled person. Other-Right hand amputee; College, AB
    • Some of the ramps are poorly maintained and have ridges which are unsafe. Mobility impaired; University, BC
    • Transportation is a major problem for someone in a wheelchair. Mobility impaired; University, BC
    • Student Health Service [...I is too far from main student service building. I think there should be one in the main student service building. Mobility impaired; University, BC
    • Old buildings have still to be converted for accessibility. Medical Disability; Uuniversity, BC
    • I was very angry that this year it took over a month to get a book on tape. Learning Disability; College, AB
    • Residences -- One pays money for rent and the service is very poor. Nobody knows how to clean or fix anything. I didn't appreciate being laughed at by the residence manager for being thorough on my damage report. Learning Disability; College, AB
    • Funds I am given for students with disabilities could not be spent as I wished. I was unable to use it to take a computer class or get a laptop. Learning Disability; College, AB
    • Services: May be able to use an elevator in one particular area. Other-Right hand amputee; College, AB
    • Walkways could be larger and so could aisles in classrooms. Medical Disability; University, BC
    • Too little awareness of unusual or controversial disabilities and cutbacks in budget make it difficult to provide all the help possible. Medical Disability; University, BC
    • Fees office: very difficult to access because of dangerous small elevator. Mobility impaired; University, AB
    • Student Union Building, Movie Theatre -- Because the elevator is not large enough to accommodate my wheelchair, I can't attend movies. Mobility impaired; University, BC
    • I think students need a larger role in [the Centre] for students with disabilities. [The Centre] has so much administration that often I feel like "output" rather than an integral part of it. Other-Loss of fine motor control; University, BC
    • Lack of communication with instructor or program. Medical Disability; College, AB
    • [The Centre] encourages students to advocate for themselves. Personally, I do. However there are no seminars or courses on self-advocacy and there are students who are uncomfortable advocating for themselves. Teaching students to advocate would be better than simply stating, "Be your own advocate." Other-Loss of fine motor control; University, BC
    • The campus is very large. There is no on-campus transportation, so if one class is on the north side and you have to get to the south side in 10 minutes, many students opt not to take the second course. Other-Loss of fine motor control; University, BC
    • Physical accessibility. Many areas are a pain to get around in. Especially the newer buildings. Blind/Visually impaired; University, AB
    • Disabled Resource Centre: because your counsellor is always changing and they make promises they can't keep. Mobility impaired; University, AB
    • There is no specialized transportation system available for students with disabilities. Mobility impaired; University, BC
    • Lack of policy changes that would allow for reduced timeldays. Medical Disability; College, AB
    • Funding seems to be a real problem in keeping all the programs (e.g. tutoring) available when it is best for the student. As a result students have to miss a class or the tutor ... Learning Disability; College, AB
    • Classroom stairs have no indicator, visually, of where stairs are. Blind/Visually impaired; College, AB
    • Cafeteria items are hard to read; don't know what's on menu. Blind/Visually impaired; College, AB
    • As I previously mentioned, stairs are: irregular in count in different areas. Building 7 to second floor has 3 stairways with 15-10-14 stairs, whereas Building 6 is 15-8-14. And main circular stairway is 3-5- 16-16 steps. This gets very frustrating. Also stairs are dark and not marked. I have low vision: have tripped many times. Blind/Visually impaired; College, AB
    • Stairs at cafeteria aren't good contrast. Blind/Visually impaired; College, AB
    • Lorsque les profs utilisent des moyen audio-visuels. Ce n'est pas adequat pour les sourds. Surditi/Personne malentendante; University, QC

    Comments:

    • I had difficulty answering a number of questions, primarily since I did not utilise either service or am not familiar with the environment. My disability is (hopefully) temporary.. . [The coordinator] of Services for Students with Disabilities has been very helpful. Medical Disability, Other-Skeletal injuiy related fatigue; University, Atlmtic Canada
    • Re. Survey: Too long. Do you honestly think a person with a disability can fill this out. Learning Disability; College, AB
    • Re: Survey -- This was horrid. Mental health, Medical disability; College, ON



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